Reporting directly to Consumer Security’s Atlantic Division Security Director, the Consumer Bank Regional Security Manager will drive execution of security strategies that will improve operational effectiveness and ensure the safety of Chase employees and customers within the Consumer Bank Mid-Atlantic region.  These initiatives will help ensure that Chase has the appropriate security controls in the branch environment regarding physical security, technical security, and threat management.  The ideal Consumer Bank Regional Security Manager is someone who has the knowledge and expertise in managing a large physical security program with the ability to engage leadership around critical topics with supported relevant data.  We are looking for someone who is passionate about security and can drive programs that will achieve both the business and security program objectives. 

As a Consumer Bank Regional Security Manager in the Consumer Bank Mid-Atlantic region, you will lead the execution of innovative security strategies that safeguard our employees and customers. You will collaborate with leadership, leverage data-driven insights, and drive impactful programs that enhance operational effectiveness and support Chase’s commitment to a secure branch environment. Your expertise will be instrumental in achieving business goals while maintaining the highest standards of security.

Job Responsibilities  

• Oversee day-to-day security operations while analyzing and prioritizing security events based on their severity including incident response of the Region of assignment to ensure compliance with all policies and procedures that relate to the Consumer Bank Security team and Global Security as a whole  
• Manage the entire end-to-end guard management program for the Region of assignment   
• Ensure safety and security issues stemming from incident reports are handled; construct fact based incident report responses within system of record; liaison with appropriate law enforcement agencies as needed  
• Ensure security surveys are conducted in accordance with Consumer Security standards and procedures plus support the life cycle of security systems for existing properties and new-build construction    
• Collaborate with the Chase branch staff on a regular basis to foster a culture of security awareness and vigilance through training, communication and engagement plus coordinate physical security operations with Consumer Bank Regional Management team (i.e. Regional Support Leads and Operating Model Leads) 
• Partner with internal investigations/fraud/HR/Legal as needed; maintain chain-of-custody and documentation standards. 
• Deliver/coordinate security awareness training for consumer-site staff (robbery response, de-escalation, workplace violence prevention, travel/site safety). 
• Partner with key security program members, decision makers, and stakeholders and being able to effectively communicate the needs and status of the security program 
• Utilize Business Intelligence tools (e.g. Tableau) or Microsoft Excel to analyze and interpret security data, identify trends and develop actionable insights which will include managing their security budgets and expenses effectively, ensuring optimal resource allocation and cost control 
• On call outside regular working hours – Must possess cellular phone with capability to support JPMC sponsored software 
• People Management responsibilities may be a requirement in the future, Travel is required - within the Region on a weekly basis; within the Division as needed 

Required qualifications, capabilities, and skills 

• 10+ years of relevant physical security experience with a bachelor’s degree or equivalent in related field  
• Proven experience in developing and implementing security programs and strategies, performing risk analysis, identifying vulnerabilities, conducting threat modeling, security reviews and expense management 
• Knowledge of physical security technology systems and project managing security technology integrators; strong familiarity with Real Estate related Physical Security issues 
• High degree of comfort in fast-paced dynamic / ambiguous environment operating with initiative from the tactical to the strategic level; flexible and comfortable working with multiple competing timelines/tasks 
• Effective communication; able to communicate succinctly both in writing and in speech; strong critical thinking and problem-solving skills; high emotional intelligence 
• Self-starter with a curious mindset; motivated and goal-oriented with the ability to operate with limited supervision 
• Attention to detail and delivery oriented, able to effectively plan and track to prescribed timeline; excellent follow-through; ability manage workload at scale  
• Strong interpersonal and influencing skills, able to work with multiple teams 
• Experience in information gathering, tracking, and consolidation; ability to analyze and interpret data to make informed business decisions; experience with contributing to the creation of reports, dashboards, and presentations 
• Proficiency with MS Office suite, especially Excel  

Preferred qualifications, capabilities and skills 

• Foster a culture of continuous learning and development, encouraging adaptability and growth.
• Demonstrate ability to quickly learn and utilize new software applications to support business needs.
• Exhibit strong project and program management skills, including planning, leadership, financial oversight, execution, and governance.
• Lead and manage teams effectively, promoting collaboration and accountability.
• Deliver exceptional customer service, maintaining high standards and responsiveness.
• Drive process improvement initiatives, leveraging framework infrastructure to optimize operations.
• Build and maintain professional networks to enhance business partnerships and talent pipelines.