Job DescriptionAllied Universal® is hiring a Global Security Operations Center Manager. The Global Security Operations Center (GSOC) Manager plays a vital role within the Physical Security and Safety team, ensuring the maintenance of a safe and secure environment for employees, contractors, visitors, and guests. The Global Security Operations Center (GSOC) Manager will lead and oversee a shift-based team, provide strategic program oversight, policy and procedure development, as well as perform technical and project management.
RESPONSIBILITIES:- Operational oversight for the Global Security Operations Center (GSOC) program and partner with client leadership on overall program management
- Assist with developing, implementing, administering, monitoring, and improving GSOC training, work instructions, and protocols
- Develop and update operating procedures and guidance documents
- Selection and placement of Analysts; professional development, implement positive as well as disciplinary action as appropriate; develop and implement performance improvement plans
- Supervise the maintenance of a GSOC knowledge management tool to ensure work resources remain accurate and readily available for Operators
- Act as the first-line supervisor in the GSOC, providing leadership, supervision, and oversight over all operations
- Assist with the daily schedule for GSOC personnel, Coordinate coverage for team absences
- Responsible for quality control of all GSOC products and reports
- Maintain situational awareness of events that may compromise the safety and security of personnel, business operations, and infrastructure for client locations globally; escalate to client stakeholders as necessary
- Participate in Quarterly Business Reviews; provide expert-level recommendations regarding staffing levels and requirements as they relate to business costs and company profit margins
- Receive, evaluate, and disseminate information and reports from security personnel, managers, suppliers, reporting parties, etc.
- Support and mentor junior personnel to enhance proficiency with company resources, processes, and procedures
- Draft and send emergency mass notifications and other crisis communications
- Create concise, factual reports for distribution to client representatives, company management, and external stakeholders
- Support the travel security program by monitoring associate travel and be prepared to account for them during events of concern or elevated risk
- Partner with internal security, facilities, real estate, enterprise resiliency, and business continuity teams during business-impacting incidents or events
- Receive, evaluate, and disseminate incoming information and reports from company security personnel, security officers in the field, company employees, suppliers, reporting parties, and local agencies
- Develop concise, fact-based incident reports for distribution to various partners
- Represent the company in handling employee or customer complaints, implement resolution to employee grievances or performance deficiencies
QUALIFICATIONS (MUST HAVE):- Must possess one of the following:
- Bachelor's degree in Criminal Justice, Emergency Management, IT, Communications or a related field of study
- Associates Degree in Criminal Justice, Emergency Management, IT, Communications with a minimum of five (5) years of work experience in a Global Security Operations Center role
- Minimum of five (5) years of experience in corporate security management or a similar role
- Minimum of three (3) years of experience of Global Security Operations Center (GSOC) experience with a focus on intelligence assessments, brand protection, and travel security
- Experience working with Everbridge Suite, Dataminr, NC4, or other similar AI-based platforms for risk management
- Demonstrated working knowledge of best-in-class security processes and practices
- Effective oral and written interpersonal communication skills, including consulting, team building, and collaboration throughout all levels of the organization; able to communicate clear and concisely when providing oral directives as well as written logs and reports
- Computer proficiency with Microsoft Office suite products and the ability to work with complex platforms.
- Demonstrated proficiency in alarm monitoring, access control, video management, and crisis communication technology
- Ability to work in a fast-paced organization; coordinate and manage multiple tasks with limited supervision
- Ability to make decisions, multi-task, and operate within high-stress situations, often under time constraints
- Working knowledge of current global events and the global sociopolitical landscape
- Ability to analyze and think critically, sometimes under ambiguous circumstances
- Planning, organizing, and leadership skills
- Strong customer service and service delivery orientation
PREFERRED QUALIFICATIONS (NICE TO HAVE):- Master's degree in Criminal Justice, Emergency Management, Communications, or related field of study
- Ability to operate radio or telephone equipment and console monitors
- Intelligence, corporate, military, and security experience
BENEFITS:- Medical, dental, vision, basic life, AD&D, retirement plan and disability insurance
- Eight paid holidays annually, five sick days, and four personal days
- Vacation time offered at an accrual rate of 3.08 hours biweekly. Unused vacation is only paid out where required by law.
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