Genpact Limited

Global Relationship Manager

Genpact Limited$165K — $235K *
Business Services
Less than 5 years of experience
Job Overview by Ladders

Qualifications

  • Bachelor's degree in Commerce, Economics, or Finance, or a Master's in Business Administration/Business Analytics
  • ITIL Foundation Certificate in IT Service Management
  • Strong background in Business Consulting and Client Relations
  • Expertise in Customer Relationship Management (CRM) and Global Business Strategies
  • Experience with Sales Forecasting and Supplier Relationship Management
  • Proficiency in English at C2 level

Responsibilities

  • Develop and maintain relationships with CPG sales organizations to drive growth.
  • Create data strategies for effective promotional planning and execution.
  • Lead insights development to enhance client value and inform decisions.
  • Collaborate with senior leadership in Sales and Operations on new deals.
  • Project manage internal cross-functional client issue resolution.
  • Develop and implement growth strategies focused on financial gain and customer satisfaction.
  • Conduct research to identify new market opportunities in Deductions recovery.

Benefits

  • Hybrid work model offering flexibility between remote and in-office work
  • Mentorship opportunities for team development and growth
  • Focus on fostering a culture of trust and respect in client relationships
Full Job Description
Global Relationship Manager

Job Description
Responsibilities:

Develop and maintain relationships with CPG sales organizations and create effective go-to-market strategies to drive growth.

Develop data strategies that inform effective promotional planning and execution, ensuring optimal outcomes for clients.

Lead the development of industry insights capabilities to enhance client value and inform business decisions.

Collaborate with senior leadership in Sales and Operations to build momentum for new deals and ensure successful deal conversion.

Project manage the resolution of internal cross-functional client issues, driving timely and effective responses.

Develop and implement a growth strategy that focuses on both financial gain and customer satisfaction.

Promote a culture of trust, respect, and transparency within both the team and client relationships.

Conduct research to identify new market opportunities and customer needs in Deductions recovery, building an efficient recovery process.

Identify improvement opportunities to optimize processes, reduce costs, and increase client value, fostering an innovative mindset.

Translate high-level strategies into executable plans that drive business success and customer satisfaction.

Build and manage collateral requirements for client meetings, coordinating with key teams like Sales, Operations, and Digital.

Perform SWOT analysis, due diligence, and financial assessments to gauge business impact for potential new clients.

Foster a transformation mindset, identifying automation and process improvement opportunities to increase operational efficiency.

Mentor and develop a highly motivated, enthusiastic, and skilled team, driving growth and fostering a culture of continuous improvement.

Qualifications
Bachelors - Commerce, Bachelors - Economics, Bachelors - Finance, Masters - Business Administration, Masters - Business Analytics

Certifications
ITIL Foundation Certificate in IT Service Management - AxelosAxelos

Required Skills
Business Consulting, Client Relations, Customer Relationship Management (CRM), Global Business Strategies, Sales Forecasting, Supplier Relationship Management

Language
English (Required)

Language Proficiency -
Proficient - C2

Additional Job Location -

Job Type
Regular

Master Skill List -
Relationship Management

Remote Type -
Hybrid

Work Shift -
Variable (United States of America)

The approximate annual base compensation range for this position is:
165,300 to 235,000 USD

"Los Angeles California-based candidates are not eligible for this role"

The actual offer, reflecting the total compensation package plus benefits, will be determined by a number of factors which include but are not limited to the applicant's experience, knowledge, skills, and abilities; geographic location; and internal equity.

About Genpact Limited

Genpact is a global professional services firm that makes business transformation real. They drive digital-led innovation and digitally-enabled intelligent operations for their clients, guided by their experience running thousands of processes primarily for Global Fortune 500 companies. They think with design, dream in digital, and solve problems with data and analytics. Combining their expertise in end-to-end operations and their AI-based platform, Genpact Cora, they focus on the details ? all 90,000+ of them ? that make a real difference to their clients and the customers they serve.
Learn more about Genpact Limited
Size
96,500 employees
Market Cap
$8.1 billion
Industry
Net Income
$308.2 million
5 Year Trend
+8.6%
Revenue
$3.7 billion

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