We are seeking an experienced Manager of Quality Management System (QMS) to lead and oversee Lumentum global QMS initiatives. This role ensures a consistent, effective, and compliant quality system strategy across all company locations worldwide.
As head of QMS, this role will drive compliance with international standards, foster continuous improvement, and promote a culture of quality excellence. Leading a team of QMS Engineers, this role collaborates cross-functionally to align quality practices with business objectives. The ideal candidate has a proven track record of driving operational excellence, leading global teams, and ensuring compliance with international quality standards.
Key Responsibilities- Develop, implement, and maintain a global QMS framework aligned with company strategy, business objectives and compliant with ISO 9001 and TL 9000 and applicable regulatory standards.
- Establish and maintain standardized processes, procedures, and documentation across all sites.
- Own and manage the Global Change Control team, including governance of Engineering Change Orders (ECO), workflows, and lifecycle processes.
- Drive ISO 9001 and TL 9000 implementation, certification, and ongoing compliance, including management of required metrics and reporting.
- Prepare for global audit readiness; own ISO and TL 9000 audits, as well as support for customer and regulatory audits.
- Build and manage a robust internal audit and external (Contract Manufacturers) audit programs, including auditor qualification and governance.
- Own TL 9000 measurement systems, data integrity, and reporting (e.g., QuEST Forum)
- Partner with cross-functional teams (Operations, Business Units, Sales, Supply Chain, IT, etc.,) to embed QMS into business processes.
- Govern document control, change management, CAPA, training, and risk management processes.
- Define and monitor QMS performance metrics and provide executive-level reporting.
- Support digital transformation of QMS tools and systems (e.g., PLM system).
- Act as Management Representative for certification external auditors, and the primary escalation point for quality system and change control related risks.
- Be the point of contact for completion of customer questionnaires and surveys on QMS.
- This role requires ~10% travel; typically 1-week per quarter to other Lumentum sites and headquarters to support external audits and other cross-functional projects.
Qualifications- Bachelor's degree in engineering, quality, or a related field; advanced degree preferred.
- 10+ years of quality management experience, with 5+ years in a leadership role overseeing global operations.
- In-depth knowledge of QMS principles, international quality standards (ISO 9001, TL 9000). Knowledge of other standards is a plus.
- Proven ability to implement and manage QMS in a multi-site global environment.
- Experience in Change Control, ECO/MCO processes and PLM systems is required.
- Proven experience in leading global audit & certification processes. Lead Auditor / External Auditor certification is preferred. ASQ certification is a plus.
- Strong leadership, communication, and organizational skills with the ability to influence at all levels.
- Experience in Kaizen, Lean Manufacturing, Six Sigma, or continuous improvement methodologies is a plus.
- Certified Lead Auditor, CQE, or similar credentials.
Key Competencies- Strategic thinker who balances long-term goals with short-term priorities.
- Strong problem-solving and decision-making skills.
- Proactive, detail-oriented, and results-driven.
- Excellent interpersonal and leadership skills for cross-functional teamwork.
- Analytical mindset with the ability to leverage data for decision-making.
- Strong presentation and communication skills.
