Global Project Management Office (PMO) ManagerThe Global PMO Manager will be responsible for running a Project Management Office and supporting services presales for strategic pursuits across multiple sales regions.
The PMO Manager will focus on ensuring all projects are successfully sourced, launched and delivered using a 'best-practice' project management approach and delivered within the agreed scope, time, cost and quality. The PMO Manager will oversee, hire, and mentor PMO team resources. This hands-on role will develop or expand existing PMO processes and tools to utilize across the professional services project portfolio. The PMO Manager will build an effective global PMO function as a center of excellence focused on building a consistent and differentiated customer on-boarding approach.
This role will report to the Vice President, Professional Services and be located in the United States.
What You'll Do:- Recruit, hire, mentor, and manage a team of 10-20 PMO resources including project managers and project coordinators.
- Mentor and managed PMO resources to successfully execute Delinea professional services projects from start to finish, including areas of:
- Program / Project Planning
- Risk mitigation strategies
- Communication strategies and practices
- Budgeting and financial controls.
- Keep abreast of project progress and identify early warning signs of troubled projects; intervene and escalate as required.
- Monitor the overall health and performance of Delinea's PS project portfolio, leveraging reports and dashboards, including scope, schedule, quality, and budget.
- Actively participate in customer-escalations, contributing to risk mitigation strategies and issue resolutions.
- As the face of the PMO, attend Pre-Sales QBR / Client Meetings as appropriate for larger strategic engagements, to represent the PS value within the overall relationship.
- Support and evolve the PMO center of excellence including establishment of best practices, processes, and tools aligned around PMI standards.
- Support proper assignment of technical and non-technical resources to projects.
- Serve as an escalation point for project and client-raised issues.
- Perform quality assurance reviews on strategic, stalled, or troubled projects to identify issues and make remediation recommendations.
- Identify and champion project management, project execution, and internal process improvements.
What You'll Bring:- Solid organizational skills including attention to detail and multi-tasking. Must be organized, flexible and able to manage multiple initiatives simultaneously.
- Excellent client facing and internal communication skills. Strong interpersonal, verbal and written communication, presentation, technical communication skills across all levels of the organization including executive leadership.
- Knowledge of and success performing in a role within a Project Management Office for large programs.
- Ability to assimilate and analyze information efficiently and effectively.
- Experience in leading project teams and collaborating with team members.
- Ability to apply project management knowledge to provide overall guidance to the PMO and project teams.
- Skilled in MS Office, Smartsheets (preferred), Certinia PSA (preferred), and Confluence (preferred)
- Experience in PAM security, IT security, network, and IoT technologies (preferred).
- 10 years serving in a client-facing services sales / delivery role.
- Experience in areas of customer relationship management, financial management, contract admin and negotiation, policies and procedures, and/or program management.
- Experience working with enterprise and strategic accounts (preferred).
- Current PMP certification (preferred).
Must be within 45 minutes of a major regional airport (US based), with approximately 20% travel.
We take care of our employees. We offer competitive salaries, a meaningful bonus program, and excellent benefits, including healthcare insurance, as well as pension/retirement matching, comprehensive life insurance, an employee assistance program, time off plans, and paid company holidays.
