Apple

Global Program Manager, Apple Financial Services

Apple$130K — $180K *
Finance & Insurance
5 - 7 years of experience
Job Overview by Ladders

Qualifications

  • 7+ years of relevant experience in financial services, asset management, or leasing
  • Strong analytical skills with experience in data-driven decision making
  • Demonstrated ability to manage partner relationships and negotiate commercial terms
  • Exceptional project management capabilities across complex work streams
  • Bachelor's degree or equivalent; MBA or JD preferred
  • Experience with global teams and cross-functional collaboration
  • Proven ability to influence and lead through ambiguity.

Responsibilities

  • Lead the global strategy for the End of Term Program and associated operations
  • Manage operations for consumer and B2B financing programs ensuring a seamless customer experience
  • Select and manage remarketing partners to build a global remarketing platform
  • Collaborate with sales teams and partners to integrate AFS into enterprise strategies
  • Identify challenges, streamline processes, and develop scalable business models
  • Define and report on program metrics including refresh rates and asset recovery
  • Act as the ambassador for AFS initiatives, prioritizing customer experience.

Benefits

  • Opportunity to work with cutting-edge technology in a global company
  • Collaborative and cross-functional team environment
  • Dynamic work culture that encourages continuous improvement
  • Professional growth opportunities within a leading global brand
  • Possibility of domestic and international travel to enhance global collaboration.
Full Job Description
We are seeking a highly motivated, strategic leader to manage the End of Term Program for Apple Financial Services (AFS) customers globally. In this role, you will drive technology refresh and upgrade programs and operations for Consumer, Business, Education, and Channel customers - maximizing asset value recovery through a robust remarketing ecosystem. This is a high-impact commercial and operations role requiring strong business acumen, drive for results, and the ability to lead through influence across a worldwide organization.

In this role, you will: - Lead and execute end-of-term program strategy globally, leading program operations and driving on-time technology refresh rates and maximizing leased asset recovery - Manage end-of-term operations across both consumer financing programs (e.g., installment plans, trade-in integration) and B2B lease/financing portfolios, ensuring a consistent and seamless customer experience across all segments - Select, onboard, and manage remarketing partners and device processing vendors to build a scalable global remarketing platform - Proactively collaborate with Apple's sales teams, AFS funding partners, channel partners, and carriers to integrate AFS seamlessly into enterprise and education strategies - Identify operational challenges, streamline end-of-lease processes, and develop business models that scale across regions - Define, track, and report on key program metrics including refresh rates, asset recovery values, return rates, and partner performance across all segments - Serve as the program ambassador for AFS refresh and upgrade initiatives, ensuring an excellent customer experience at every stage

Typically requires a minimum of 7 years of related experience Background in financial services, asset management, remarketing, leasing, or similar function Experience integrating financing programs with third-party resellers, negotiating commercial terms, and managing partner relationships across geographies Strong analytical and business modeling skills; Experience developing KPIs, assessing portfolio performance, modeling remarketing scenarios, and translating data into actionable insights Ability to plan, communicate, organize, and lead simultaneous projects with complex work streams across competing priorities, strategies, and timescales Passion for continuous improvement with the curiosity to uncover gaps, resilience to manage ambiguity, and drive to optimize processes and create solutions Excellent collaboration and relationship building skills with the ability to influence cross-functionally, navigate partner organizational structures, and lead complex negotiations Outstanding communication and executive presentation skills Ability to travel domestically and internationally (~40%) Bachelor's degree or equivalent experience

8+ years of related experience MBA or JD degree is a plus Deep expertise in re-engineering workflows and processes to improve efficiency, reduce friction, and drive better outcomes, particularly across end-of-term, asset disposition, or financing lifecycle operations Proven experience working across global, cross-functional teams and time zones Forward-thinking approach and tenacity to anticipate risks and proactively propose solutions Expert organizational skills and attention to detail

About Apple

Apple is a corporation that designs, manufactures, and markets mobile communication and media devices, personal computers, portable digital music players, and sells a variety of related software, services, peripherals, networking solutions, and third-party digital content and applications. Apple provides many products and services, including iPhone; iPad; iPod; Mac; Apple TV; a portfolio of consumer and professional software applications; the iOS and OS X operating systems; iCloud; and accessories, service, and support offerings. It sells its products worldwide through its retail stores, online stores, direct sales force and third-party cellular network carriers, wholesalers, retailers, and value-added resellers to the consumer and also sells third-party iPhone, iPad, Mac and iPod compatible products, including application software and accessories through its online and retail stores. Introduced in 1984, the Macintosh was the first widely sold personal computer with a graphical user interface (GUI). That feature and others such as an improved floppy drive design and a low-cost hard drive that made data retrieval faster helped Apple cultivate a reputation for innovation. Apple was named as the most admired company in the United States in 2008 and in the world from 2008 to 2012 by the Fortune magazine. The company was founded by Steven Paul Jobs, Steve Wozniak, and Ronald Gerald Wayne on April 1, 1976, and is headquartered in Cupertino, California.

Apple Careers

Join Apple, a place where extraordinary people gather to do their best work. Our ever-expanding global team is at the forefront of innovation and leadership in the tech industry. At Apple, we're not just building products—we're crafting the kind of wonder that revolutionizes entire industries. It's the diversity of our people and their ideas that inspires the innovation that runs through everything we do, from amazing technology to industry-leading environmental efforts. Work You’ll Do Embark on a journey with Apple’s market-leading team to help some of the world’s most influential companies navigate their path to digital mastery with cutting-edge technology and services. Transform industries and touch lives with your unique ideas at Apple. Here, you’ll lead through a unique position at the intersection of technology, creativity, and robust industry expertise. Collaborate with a global team of professionals who are at the top of their game in technology and design. Apple isn’t just a company, it’s a community of innovators and passionate thinkers. Introducing the Apple Innovation and Leadership Initiative We are building a market-leading team to drive our efforts in delivering groundbreaking solutions and services. At Apple, job opportunities are abundant, offering you the chance to explore diverse roles from engineering to marketing, all designed to empower your career growth. Do Innovative Work Join the largest group of creative and technical experts in the world—professionals dedicated to redefining what’s possible through technology and innovation. Deliver targeted solutions through a depth and breadth of expertise that’s unmatched, driving forward our commitment to excellence and leadership in every project we undertake. Be Part of a Great Team Engage in a wide range of projects utilizing Apple’s technology and resources. Harness the unparalleled capabilities, global scale, and joint solution development that only Apple can offer. Future-Proof Your Career Advance your career with limitless opportunities at Apple. Go as far as your ambition takes you with unmatched training, development, and certification support. Explore Discover how Apple is leading the way in tech innovation: [With iOS] Businesses can streamline operations and enhance customer interactions... READ MORE Smart home technology integration that sets the standard for convenience and security... READ MORE The Apple Experience Our combined service capabilities, global scale, and joint solution development help clients overcome challenges and lead transformation in their industries. Clients worldwide look to Apple for new strategies and solutions that drive growth and innovation in the digital era. Stay Connected Join Our Team Search open positions that match your skills and interests. We look for passionate, curious, creative, and solution-driven team players. Whether you’re seeking a professional role, an internship, or a leadership position, Apple offers a variety of employment opportunities. SEARCH APPLE JOBS Keep Up to Date Stay ahead with career tips, insider perspectives, and industry-leading insights you can put to use today—all from the people who work here. READ CAREERS BLOG Job Alert Emails Personalize your subscription to receive job alerts, latest news, and insider tips tailored to your preferences. See what exciting and rewarding opportunities await at Apple, a company committed to diversity, innovation, and leadership. Explore job opportunities, employment benefits, and the culture of growth and innovation at Apple. Prepare your resume, hone your interview skills, and ready yourself for a career at one of the most prestigious companies in the world. Join us in pushing the boundaries of what is possible.
Learn more about Apple
Size
154,000 employees
Market Cap
$2,074.3 billion
Industry
Net Income
$63.9 billion
Founded
1976
5 Year Trend
+11.5%
Revenue
$294.1 billion
NASDAQ

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