Applied Materials, Inc

Global Product Support Engineer III

Applied Materials, Inc$108K — $148K *
Tempe, AZ 85281In-Person
Technical Services
Less than 5 years of experience
Job Overview by Ladders

Qualifications

  • 5-7 years of experience in engineering or related field
  • Demonstrated problem-solving skills with a focus on complex issues
  • Familiarity with FMECA processes and failure analysis methodologies
  • Experience in developing technical manuals and training materials
  • Knowledge of customer service practices and procedures
  • Strong interpersonal skills to build consensus and explain complex information
  • Ability to supervise or mentor less experienced colleagues

Responsibilities

  • Develop and implement procedures and Best Known Methods (BKMs) for new products
  • Participate in initial testing and troubleshooting in the Applications lab
  • Collaborate with Quality & Reliability team to address field issues
  • Create installation and maintenance procedures via Technical Product Manuals
  • Produce troubleshooting guides, Customer Engineering Notices, and Service Bulletins
  • Gather data to formulate product Best Known Methods
  • Design training programs and materials for Customer Engineers and Process Engineers

Benefits

  • Supportive work culture promoting learning and growth
  • Programs ensuring health and wellbeing of employees
  • Opportunities for personal and professional growth
  • Encouragement of innovative solutions in a leading company
  • Access to global resources and training opportunities
Full Job Description
Who We Are

Applied Materials is a global leader in materials engineering solutions used to produce virtually every new chip and advanced display in the world. We design, build and service cutting-edge equipment that helps our customers manufacture display and semiconductor chips - the brains of devices we use every day. As the foundation of the global electronics industry, Applied enables the exciting technologies that literally connect our world - like AI and IoT. If you want to push the boundaries of materials science and engineering to create next generation technology, join us to deliver material innovation that changes the world.

What We Offer

Salary:
$108,000.00 - $148,500.00

Location:
Tempe,AZ

You'll benefit from a supportive work culture that encourages you to learn, develop, and grow your career as you take on challenges and drive innovative solutions for our customers. We empower our team to push the boundaries of what is possible-while learning every day in a supportive leading global company. Visit our Careers website to learn more.

At Applied Materials, we care about the health and wellbeing of our employees. We're committed to providing programs and support that encourage personal and professional growth and care for you at work, at home, or wherever you may go. Learn more about our benefits.

Key Responsibilities

Develop new procedures and Best Known Methods (BKMs) to service new products. Contribute to the FMECA process.

Participate in or own first chamber Build & Test in Apps lab. Solve issues, or work with Engineering to address issues identified. Work with Manufacturing to develop procedures and participate (if required) on New Product final test

Partner with Quality & Reliability (Q&R) group to review and address Top Field Issues. Participate in or own CAPA process. Conduct or facilitate Failure Analysis (FA) if needed

Develop and document procedures to install (start-up), retrofit and maintain the product (Technical Product Manuals)

Develop new procedures, Customer Engineering Notices (CENs), Internal Service Bulletins (ISBs) and troubleshooting guides as required

Collect process and qualification data to create product Best Known Methods (BKMs)

Develop initial training package for new products and work with Global Technical Training (GTT) to develop training class. Train Customer Engineers (CEs), Process Engineers (PSEs) and Technical Product Support (TPS) assigned to customers who will receive ELS Shipments, prior to shipping

Identify new parts that require to be stocked by AGS and work with them to ensure parts are stocked in correct locations

Functional Knowledge
  • Demonstrates conceptual and practical expertise in own discipline and basic knowledge of related disciplines


Business Expertise
  • Has knowledge of best practices and how own area integrates with others; is aware of the competition and the factors that differentiate them in the market


Leadership
  • Acts as a resource for colleagues with less experience; may lead small projects with manageable risks and resource requirements


Problem Solving
  • Solves complex problems; takes a new perspective on existing solutions; exercises judgment based on the analysis of multiple sources of information


Impact
  • Impacts a range of customer, operational, project or service activities within own team and other related teams; works within broad guidelines and policies


Interpersonal Skills
  • Explains difficult or sensitive information; works to build consensus


Additional Information

Time Type:
Full time

Employee Type:
Assignee / Regular

Travel:
Yes, 25% of the Time

Relocation Eligible:
No

The salary offered to a selected candidate will be based on multiple factors including location, hire grade, job-related knowledge, skills, experience, and with consideration of internal equity of our current team members. In addition to a comprehensive benefits package, candidates may be eligible for other forms of compensation such as participation in a bonus and a stock award program, as applicable.

For all sales roles, the posted salary range is the Target Total Cash (TTC) range for the role, which is the sum of base salary and target bonus amount at 100% goal achievement.

Applied Materials is an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, national origin, citizenship, ancestry, religion, creed, sex, sexual orientation, gender identity, age, disability, veteran or military status, or any other basis prohibited by law.

In addition, Applied endeavors to make our careers site accessible to all users. If you would like to contact us regarding accessibility of our website or need assistance completing the application process, please contact us via e-mail at [email protected], or by calling our HR Direct Help Line at 877-612-7547, option 1, and following the prompts to speak to an HR Advisor. This contact is for accommodation requests only and cannot be used to inquire about the status of applications.

About Applied Materials, Inc

Applied Materials specialize in materials engineering solutions. They optimize equipment and fab operations through consulting, spare parts, services, and automation software. They also provide supply chain services from transactional spares through programs, rebuilds, and forecasted parts management. Their products and technologies include semiconductors, displays, roll web coating, solar, and automation software.

**Applied Materials, Inc. Careers**

Join the innovative world of Applied Materials, Inc., a leader in materials engineering solutions used to produce virtually every new chip and advanced display in the world. Our global team is driving innovation and growth in the industries we serve. This is where your expertise can make a true impact.

Work You’ll Do

At Applied Materials, Inc., you will be part of a company that prides itself on fostering a culture of innovation, diversity, and professional growth. As a member of our team, you will lead groundbreaking projects at the intersection of technology, leadership, and engineering excellence. We offer a variety of job opportunities that allow you to explore your potential and push the boundaries of what's possible.

Innovate and Lead

Join a team where innovation is at the heart of everything we do. You will work alongside the brightest minds in the industry, utilizing your skills to contribute to projects that are not only exciting but also crucial for technological advancements. Our leadership is committed to providing you with the guidance and support needed to achieve your career goals.

Career Growth and Opportunities

Whether you are looking for an internship, a full-time position, or leadership roles, Applied Materials, Inc. provides an array of career paths to help you achieve your professional aspirations. Our commitment to career growth is evident through extensive training programs and opportunities for advancement.

Diversity and Inclusion

At Applied Materials, Inc., we believe that diversity fuels innovation. We are dedicated to building a diverse team that reflects the global communities we serve. Our diversity training programs are designed to enhance collaboration and foster an inclusive environment where all employees can thrive.

Benefits and Culture

Our employees enjoy a range of benefits that support both their professional and personal lives. From health and wellness programs to competitive retirement plans, we ensure that our team is taken care of. The culture at Applied Materials, Inc. is built on collaboration, respect, and a commitment to excellence.

Join Our Team

Explore the job opportunities at Applied Materials, Inc. and find the position that matches your skills and passions. We are continuously hiring and looking for individuals who are curious, creative, and ready to drive innovation in a dynamic industry.

Stay Connected

Keep up to date with the latest company news, career tips, and industry insights by joining our network. Engage with us on professional networking platforms and stay ahead in your career journey.

Apply Now

Ready to take the next step in your career? Submit your resume, prepare for your interview, and join a team that’s dedicated to materializing the technologies of tomorrow. Discover the impact you can make at Applied Materials, Inc. and help us shape the future.

SEARCH APPLIED MATERIALS JOBS

--- This page for Applied Materials, Inc. Careers incorporates all the requested elements, maintaining the "Company Content Style" with a focus on innovation, career growth, and the dynamic team environment.
Learn more about Applied Materials, Inc
Size
27,000 employees
Market Cap
$80.7 billion
Industry
Net Income
$3.8 billion
Founded
1967
5 Year Trend
+11.9%
Revenue
$18.2 billion
NASDAQ

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