Uber

Global Policy and Governance Manager - Trust and Safety

Uber • $131K — $145K *
Consumer Technology
Less than 5 years of experience
Job Overview by Ladders

Qualifications

  • Minimum of 4 years of experience in project/program management or operations/strategy roles, preferably in tech industry or consulting.
  • Strong program and project management skills with proven ability to navigate cross-functional environments.
  • Excellent communication skills for influencing and presenting complex analyses.
  • Fluency in data analysis to drive policy improvements and informed decision-making.
  • Proven flexibility and self-starter mentality in dynamic, fast-paced settings.

Responsibilities

  • Develop comprehensive safety policies for Mobility and Delivery services, ensuring stakeholder alignment.
  • Conduct risk assessments and establish governance frameworks to manage safety data effectively.
  • Proactively identify and resolve emerging safety issues using data-driven analysis.
  • Collaborate with senior leaders and cross-functional teams to prioritize safety initiatives and solution strategies.
  • Craft clear narratives from data insights to influence high-level discussions.

Benefits

  • Participation in Uber's bonus program and potential equity awards.
  • Eligibility for a 401(k) plan.
  • Access to various employee benefits as a full-time employee.
Full Job Description
Job Description

What You'll Do
  • Policy Development: Develop robust platform safety policies and procedures across our Mobility and Delivery lines of business, ensuring alignment among stakeholders with diverse interests. Guide policy operationalization efforts in partnership with cross-functional stakeholders to increase adherence to our Community Guidelines. Proactively use data, research, and community insights to evaluate existing policies, identify improvement opportunities, and drive revisions before issues escalate.
  • Governance & Risk Mitigation: Conduct risk assessments, establish and enforce governance frameworks, and develop controls to manage risks throughout the safety data reporting lifecycle.
  • Problem Solving: Proactively identify and address emerging issues, using a data-driven approach for issue identification, root cause analysis, and understanding of safety controls performance. Measure the impact of these issues to prioritize and advocate for cross-functional resourcing of scalable solutions.
  • Collaborate to Solve Problems: Maintain regular communication with senior leaders to update them on emerging safety issues and ensure that mitigation strategies are appropriately prioritized and resourced. Work collaboratively across various teams at Uber, including Product, Data Science, Safety Support, and Legal, to devise effective solutions.
  • Communication & Influence: Craft and convey clear and persuasive narratives from complex data and analyses to influence high-level discussions.


What You'll Need
  • Fluency in data analysis and data-driven decision-making, including proactively using data to surface policy improvement opportunities
  • Ability to design processes in a fast paced environment without a prescribed template
  • Ability to drive consensus and actionable results across highly cross-functional teams
  • Ability to manage and prioritize multiple projects under competing pressures
  • Must be a flexible self-starter who is comfortable with rapid changes and a fast-paced environment
  • Passion for Safety as it relates to all parties interacting with the Uber platform


Basic Qualifications:
  • A minimum of 4 years of tech industry or consulting experience in project or program management or operations/strategy roles
  • Strong program and project management skills
  • Excellent written and oral communication skills; Influential with great presentation skills and the ability to tell clear, compelling stories out of complex issues and analysis
  • Experience managing cross-functional projects and stakeholders

Preferred Qualifications:
  • Experience developing platform policies for tech companies
  • Experience in Trust & Safety, Risk, Marketplace Integrity, Fraud
  • Experience at a technology platform, marketplace, gig economy, e-commerce, social media, dating, or similar trust-based ecosystem.
  • Experience with data taxonomy and auditing frameworks
  • Master's degree
  • Global work experience
  • SQL Proficiency and/or experience with AI generated insights


Responsibilities

For New York City, NY-based roles: The base salary range for this role is USD $131,000 per year - USD $145,000 per year.

For San Francisco, CA-based roles: The base salary range for this role is USD $131,000 per year - USD $145,000 per year.

For Washington, DC-based roles: The base salary range for this role is USD $131,000 per year - USD $145,000 per year.

For all US locations, you will be eligible to participate in Uber's bonus program, and may be offered an equity award & other types of comp. All full-time employees are eligible to participate in a 401(k) plan. You will also be eligible for various benefits.

About Uber

Uber Entertainment, Inc. is a privately held video game development company headquartered in beautiful downtown Kirkland, WA. Uber is currently developing Planetary Annihilation, a next generation real time strategy game of epic proportions.

Uber Careers

There has never been a better time to join our global team of Uber professionals—pioneers in the world of transportation and technology. Work you’ll do Join Uber’s industry-leading team to help drive forward the future of mobility and logistics for some of the world’s most dynamic cities and populations. Transform the way the world moves with the brightest minds at Uber, where innovation meets functionality to create solutions for everyday challenges. Lead from a unique position in the marketplace, at the intersection of technology, operational excellence, and user-centric design. Work with a global team of business and technology advisors to help clients and cities navigate their paths towards more efficient and sustainable urban transport solutions. Collaborate with a diverse group of Uber experts worldwide – a team dedicated to rethinking and improving the way the world moves. Introducing the Uber Innovation Hub We are building a market-leading team to pioneer advancements in transportation and logistics, ensuring Uber remains at the forefront of mobility solutions. Do innovative work Join a group of exceptional professionals where your skills in technology, leadership, and creativity can flourish. At Uber, innovation isn’t just a buzzword—it's the core of everything we do. Deliver targeted solutions through a depth and breadth of expertise and innovation that’s second to none, enhancing how cities, companies, and communities connect. Be part of a great team Engage with a wide-ranging technology stack and harness the unparalleled capabilities, global scale, and collective problem-solving skills of our diverse team. Future-proof your career Advance your career with Uber’s commitment to professional growth, offering extensive training, development, and certification support. Go as far as your ambition takes you with limitless job opportunities in a company that’s reshaping the world’s approach to transportation. Explore Uber’s approach to predictive maintenance ensures our fleet remains ready and efficient, reducing downtime and improving service reliability. Our end-to-end mobility solutions are transforming the way cities think about transportation, making Uber a key player in the future of urban mobility. The Uber Leadership and Innovation Alliance Our combined service capabilities, global scale, and joint solution development help overcome challenges and lead transformation in the transportation industry. Clients and cities around the globe look to Uber for new strategies and solutions to drive growth and innovation in the digital era. Stay connected Join Our Team Search open positions that match your skills and interest. We look for passionate, curious, creative, and solution-driven team players ready to redefine the world of mobility. SEARCH UBER JOBS Keep Up to Date Stay ahead with career tips, insider perspectives, and industry-leading insights you can put to use today—all from the people who drive at Uber. READ CAREERS BLOG Job Alert Emails Personalize your subscription to receive job alerts, latest news, and insider tips tailored to your preferences. Explore the exciting and rewarding career opportunities that await at Uber.
Learn more about Uber
Size
29,300 employees
Market Cap
$48.6 billion
Industry
Net Income
-$6.7 billion
Founded
2009
5 Year Trend
+35.3%
Revenue
$11.1 billion
NASDAQ

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