Position SummaryVoyage Foods is looking for a Manager, Global Logistics & Warehouse Operations to own the movement and storage of goods from ingredient sourcing through finished-product delivery. This role manages our warehouse operations on the ground while coordinating an international logistics network that spans ingredient imports, co-manufacturing partners, and outbound distribution to customers. The right person is equally comfortable walking the warehouse floor at 6 a.m. and negotiating a freight contract at 2 p.m. - someone who builds disciplined, standardized processes (we run on Toyota Production System principles) and leads people through them, not just around them.
Key Responsibilities- Own end-to-end logistics planning for global ingredient imports and domestic finished-goods distribution, including carrier selection, freight negotiation, customs/import compliance, and on-time delivery performance.
- Lead day-to-day warehouse operations: receiving, put-away, inventory accuracy, pick/pack/ship, and cycle counting, with direct accountability for safety, cleanliness, and throughput.
- Build and maintain standard work for warehouse and logistics processes, applying TPS/continuous-improvement principles (5S, PDCA, visual management) to drive measurable gains in cost, speed, and accuracy.
- Manage relationships with freight carriers, customs brokers, 3PLs, and international suppliers; negotiate rates and service agreements that balance cost, reliability, and lead time.
- Maintain inventory accuracy and traceability across raw materials, WIP, and finished goods, including lot tracking to support food-safety and quality (SQF) audit requirements.
- Partner cross-functionally with Production, Quality, Procurement, and Sales/Demand Planning to align inbound material flow and outbound distribution with the production schedule.
- Own import/export compliance documentation and ensure organic, allergen, and other regulated product streams are segregated and traceable through the warehouse.
- Hire, train, and lead warehouse and logistics coordination staff; set daily/weekly performance metrics and hold the team accountable to them through daily management (tiered huddles, visual boards).
- Manage logistics and warehousing budget; identify and deliver cost-reduction opportunities in freight, storage, and labor without compromising service levels.
- Lead root-cause problem solving on service failures, damage, shrinkage, or delivery exceptions, and drive corrective actions to closure.
International Shipping & Trade Compliance- Manage end-to-end international shipping for inbound ingredients and outbound product, including ocean, air, and cross-border truck freight, booking, routing, and carrier/forwarder selection.
- Own Harmonized Tariff Schedule (HTS) classification for all imported and exported goods, ensuring accurate duty calculation, correct country-of-origin determination, and consistent classification across product lines.
- Prepare and review import/export documentation - commercial invoices, packing lists, certificates of origin, bills of lading, and customs entries - and serve as the primary point of contact with customs brokers and freight forwarders.
- Maintain compliance with U.S. Customs and Border Protection (CBP) regulations, denied-party/restricted-party screening, and applicable trade agreements (e.g., USMCA), including recordkeeping that satisfies audit and recall traceability requirements.
- Monitor duty drawback, free trade agreement eligibility, and tariff exposure, and flag cost or compliance risk to leadership before it affects a shipment or a customer order.
- Stay current on changes to import regulations, tariffs, and country-specific requirements that affect Voyage Foods' ingredient sourcing and finished-good exports, and update internal procedures accordingly.
- Manage relationships with customs brokers, international freight forwarders, and trade compliance consultants; lead the response to any customs hold, audit, or compliance inquiry.
Customer-Facing Logistics Coordination- Serve as the primary logistics point of contact for key customers on order status, shipment tracking, lead times, and delivery exceptions - communicating proactively rather than waiting for a customer to ask.
- Coordinate directly with customer supply chain, purchasing, and receiving teams to align on delivery windows, routing guides, EDI/ASN requirements, and any customer-specific compliance (e.g., retailer or distributor chargebacks/OTIF requirements).
- Own resolution of customer-facing shipping issues - damaged freight, short shipments, missed windows - including root-cause communication back to the customer and internal corrective action.
- Partner with Sales and Account Management to set realistic delivery commitments during order intake, and flag capacity or logistics constraints before they become a customer-facing problem.
- Build and maintain customer-specific shipping profiles (packaging, labeling, routing, and documentation requirements) so orders go out right the first time.
Inventory Management- Own inventory accuracy across raw materials, packaging, WIP, and finished goods, with clear ownership of cycle counting cadence, discrepancy investigation, and reconciliation against the ERP/WMS.
- Maintain full lot traceability from receipt through shipment, supporting mock recalls, SQF audits, and customer/regulatory traceability requests within required timeframes.
- Set and manage inventory targets (safety stock, min/max, reorder points) in partnership with Demand Planning and Procurement to balance service levels against carrying cost and shelf-life/FEFO requirements.
- Drive FEFO/FIFO discipline on the warehouse floor and manage slow-moving, aging, or hold/quarantine inventory to minimize write-offs and waste.
- Own physical inventory counts and annual/periodic audits, including coordination with Finance on inventory valuation and variance reporting.
- Identify and resolve root causes of shrinkage, damage, and inventory discrepancies, and implement process controls to prevent recurrence.
- Ensure imported and organic/allergen-controlled inventory is segregated, labeled, and tracked separately to maintain compliance and prevent commingling.
Qualifications- Bachelor's degree in Supply Chain, Logistics, Business, or a related field, or equivalent practical experience.
- 5+ years of progressive experience in logistics, warehouse, or distribution management, including at least 2 years in a direct people-leadership role.
- Experience coordinating international/import logistics - ocean or air freight, customs brokerage, and import documentation.
- Working knowledge of HTS classification, customs entry processes, denied-party screening, and U.S. import/export compliance requirements; Licensed Customs Broker or Certified Customs Specialist credential a plus.
- Experience in a customer-facing logistics or order-fulfillment role, comfortable owning a shipment issue directly with a customer through to resolution.
- Hands-on experience with a WMS and ERP system (e.g., NetSuite, SAP, or similar), including inventory/cycle-count management; comfortable working in spreadsheets and reporting tools.
- Working knowledge of food or CPG manufacturing environments, including lot traceability and regulatory/food-safety considerations (SQF, HACCP, or similar), is strongly preferred.
- Demonstrated experience applying lean/continuous-improvement methods (TPS, Six Sigma, or similar) to warehouse or logistics operations.
- Strong negotiation skills and comfort managing carrier, broker, and vendor relationships directly.
Physical Requirements & TravelThis role requires regular presence on the warehouse floor, including time in temperature-controlled storage areas, and the ability to walk, stand, and occasionally lift up to 50 lbs. Some travel (estimated 10-20%) is required to visit co-manufacturing partners, ports, or distribution points as needed.
Why Voyage FoodsYou'll have real ownership over how product physically moves through our business, in a company that takes operational discipline seriously and gives people the room to fix what's broken. This is a highly visible role that partners directly with plant and executive leadership.
