Jones Lang LaSalle Incorporated

Global Integration Lead

Jones Lang LaSalle Incorporated • $147K — $215K *
Dallas, TX 75217In-Person
Business Services
8 - 10 years of experience
Today
Be an Early Applicant
Job Overview by Ladders

Qualifications

  • 5-7 years in leadership roles managing complex client transitions
  • Deep expertise in global operational project management
  • Prosci ADKAR certified in change management
  • PMP or equivalent in project management preferred
  • Strong communication skills for executive-level interactions
  • Experience leading organizational transformations in matrixed environments
  • Ability to navigate cross-regional team dynamics effectively

Responsibilities

  • Orchestrate seamless transitions for both regional and global clients
  • Ensure successful Day 1 implementations through expert project management
  • Navigate JLL's global organization for optimal client experience
  • Oversee the full transition lifecycle from pursuit handoff to stabilization
  • Build trusted relationships with client stakeholders throughout transitions
  • Manage a portfolio of concurrent transitions across various geographies
  • Foster a high-performing culture and support direct reports' professional growth

Benefits

  • 401(k) plan with company matching
  • Comprehensive Medical, Dental & Vision Care
  • 100% paid parental leave
  • Paid Time Off and Company Holidays
  • Early access to earned wages through Daily Pay
Full Job Description
JLL - Global Client Transitions & Integration

Purpose

Leads cross-regional teams across multiple concurrent workstreams, managing complex operational projects end-to-end - from pre-sales solutioning through stabilization - while serving as the primary escalation point for all client-facing transition issues.

Key Responsibilities

Client Transition Execution
  • Orchestrates seamless transitions for regional and global clients by leading cross-regional teams and coordinating complex operational projects across multiple workstreams simultaneously
  • Ensures successful Day 1 implementations through strategic project management, risk mitigation, and change management expertise
  • Navigates JLL's global organization to optimize client experiences - connecting all workstreams under a unified transition governance model
  • Serves as the escalation point along with WPM Divisional lead for client-facing transition issues, risks, and decisions
  • Oversee the full transition lifecycle from pursuit handoff through stabilization and BAU governance
  • Ensure scope alignment between what is sold and what is delivered, partnering with Solution Architects and Senior Implementation Leads to close gaps before mobilization

Cross-Regional Team Leadership
  • Oversee Implementation Team across AMER, EMEA, and APAC on active transitions
  • Conducts regular governance touchpoints with client-facing teams to monitor progress, surface risks, and drive accountability
  • Partners with regional leads (NAM, EMEA, APAC, LATAM) to ensure consistent application of global transition standards while accommodating regional nuances
  • Represents COET in executive steering committees, client governance forums, and cross-functional leadership reviews

Active Account Portfolio Management
  • Manages a portfolio of concurrent transitions across multiple geographies, service lines, and complexity tiers
  • Applies tiered engagement model
  • Partners with WPM Divisional Leads to ensure continuity of the account relationship across the transition lifecycle
  • Coordinates COET AMER Resourcing & Pipeline reviews, including resource allocation, onboarding, and capacity planning

Risk & Issue Management
  • Escalates issues to senior leadership with clear options and recommendations
  • Manages confidentiality protocols and NDA compliance for sensitive engagements

Stakeholder & Client Relationship Management
  • Builds and maintains trusted advisor relationships with client stakeholders throughout the transition lifecycle
  • Partners with WPM Divisional Leads and Success Leads to ensure client satisfaction, manage expectations, and protect renewal


Change Management & Organizational Integration

Purpose

Leads JLL's most strategic internal transformation initiative: the full integration of WPM and COET into a single, unified operating model. Serves as COET's permanent change management capability - ensuring that future organizational changes, process transformations, and platform transitions are managed with rigor, empathy, and measurable outcomes.

Key Responsibilities

WPM/COET Integration Program Leadership
  • Co-leads the WPM/COET Americas organizational integration program, targeting 100% adoption of the new integrated lifecycle model by year-end 2026
  • Partners with WPM co-lead and senior sponsors (Chris Fernandez, Paul) to design and execute the integration roadmap
  • Applies the ADKAR change management framework (Awareness 12 Desire 12 Knowledge 12 Ability 12 Reinforcement) across all phases of the transformation
  • Tracks adoption metrics, identifies resistance patterns, and develops targeted reinforcement strategies
  • Manages the integration program plan, including milestones, dependencies, and risk mitigation

Stakeholder Engagement & Communications
  • Partners with senior leadership to ensure messaging is consistent, timely, and aligned with organizational strategy

Lifecycle Process Guide & Documentation
  • Builds and maintains the COET/WPM Lifecycle Process Guide - the definitive reference for the integrated operating model (target delivery: August 2026)
  • Develops training materials, onboarding guides, and reference documentation to support adoption of the new model
  • Ensures the Lifecycle Process Guide is kept current as the model evolves through year-end and beyond

Organizational Design Support
  • Supports senior leadership in organizational design decisions - role clarity, accountability frameworks, and RACI development
  • Develops detailed role descriptions, responsibility matrices by tier and lifecycle phase, and heat maps of WPM/COET involvement across the account lifecycle
  • Advises on succession planning, team structure, and capability development as the integrated model matures

Ongoing Change Management Capability
  • Serves as COET's permanent change management resource for future platform migrations, process changes, and organizational shifts
  • Builds a change management playbook for COET applicable to future transformations
  • Monitors the health of ongoing change initiatives and recommend course corrections as needed


People & Team Operations
Purpose

Leads all people management, talent development, and team operations for the COET function - ensuring that COET's 11+ direct reports across AMER, and EMEA, are supported, developed, and equipped to deliver at the highest level.

Key Responsibilities

People Leadership & Direct Report Management
  • Manages 11+ direct reports across AMER, and EMEA, , including Implementation Managers, JBS Team and Contingent Workforce.
  • Conducts regular 1:1s, performance reviews, and career development planning conversations with each direct report
  • Provides coaching, mentorship, and professional development support to help team members grow within JLL
  • Manages performance issues proactively - partnering with HR to address gaps, document concerns, and develop improvement plans where needed
  • Fosters a high-performing, inclusive, and psychologically safe team culture across geographies and time zones

Talent Acquisition & Staffing
  • Leads staffing decisions for the COET team - including promotions, role transitions, backfill planning, and new hire identification
  • Partners with HR and Talent Acquisition to develop job descriptions, level roles appropriately, and manage the full hiring lifecycle
  • Identifies and onboards new Implementation Manager and Success Lead resources as the COET portfolio grows
  • Manages the COET staffing pipeline - tracking capacity, forecasting resource needs, and ensuring the team is sized for the active account portfolio

Contractor & Contingent Workforce Management
  • Oversee end-to-end onboarding of contingent workers and contractors - including VNDLY profile setup, IT equipment tracking, system access, and compliance requirements
  • Partners with the Quality Manager (Bea Ordas) and HR on the Contingent Worker Engagement SOP
  • Manages contractor lifecycle from onboarding through offboarding, ensuring a smooth and compliant experience

HR Operations & Compliance
  • Approves timesheets, work arrangements, flexible working requests, and absence management for direct reports
  • Ensures team compliance with JLL HR policies, including performance review cycles, compensation planning, and mandatory training
  • Partners with HR Business Partners on employee relations matters, organizational changes, and workforce planning
  • Manages the annual performance review and goal-setting process for the COET team

Learning, Development & Engagement
  • Identifies learning and development needs across the COET team and connects team members with appropriate resources
  • Designs and facilitates team engagement initiatives - recognition programs, team building, and cultural development


Skills & Competencies Required
Technical Skills
  • Deep expertise in complex, multi-service client transitions across global geographies
  • Prosci ADKAR certification or equivalent change management credential - required
  • Strong project and program management skills - PMP or equivalent preferred
  • Experience designing and facilitating large-scale leadership workshops and working sessions
  • Proficiency in Monday.com, MS Project, or equivalent project management platforms
  • Familiarity with contract structures (MSA, LOI, SOW, Staff Augmentation agreements)
  • Experience with Workday, VNDLY, or equivalent HR/contingent workforce platforms
  • Strong written communication - executive communications, change narratives, and process documentation
Leadership & Functional Skills
  • Proven ability to lead cross-regional, matrixed teams under time pressure
  • Executive presence - comfortable presenting to C-suite clients and senior JLL leadership
  • Strong commercial acumen - understanding of P&L implications, cost recovery, and transition budgeting
  • Proven track record leading large-scale organizational transformations in complex, matrixed environments
  • High emotional intelligence - empathetic, approachable, and skilled at navigating interpersonal dynamics
  • Exceptional stakeholder management - able to influence without direct authority
  • Exceptional people leadership and coaching skills - able to develop talent at all levels
  • Ability to manage confidential, high-stakes engagements with discretion


Ideal Profile
  • Level: Senior Director
  • Background: 10+ years in complex, multi-service transitions, change management, and people leadership in a global professional services environment
  • Certifications: PMP required; Prosci ADKAR certification required; additional OD or facilitation credentials a plus
  • Experience: Prior experience managing Fortune 500 client transitions, leading organizational transformation programs, and managing distributed teams across AMER, EMEA, and APAC strongly preferred


This position does not provide visa sponsorship. Candidates must be authorized to work in the United States without sponsorship.

Estimated compensation for this position:

147,900.00 - 215,000.00 USD per year

This range is an estimate and actual compensation may differ. Final compensation packages are determined by various considerations including but not limited to candidate qualifications, location, market conditions, and internal considerations.

Location:

Remote -Dallas, TX

If this job description resonates with you, we encourage you to apply, even if you don't meet all the requirements. We're interested in getting to know you and what you bring to the table!

Personalized benefits that support personal well-being and growth:

JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health. Some of these benefits may include:
  • 401(k) plan with matching company contributions
  • Comprehensive Medical, Dental & Vision Care
  • Paid parental leave at 100% of salary
  • Paid Time Off and Company Holidays
  • Early access to earned wages through Daily Pay

About Jones Lang LaSalle Incorporated

Jones Lang LaSalle is a financial and professional services firm that specializes in commercial real estate services and investment management. Its services include: tenant representation for organizations that lease office, industrial and retail spaces; consulting, which supports companies to develop workplace strategies such as occupancy planning, relocations, and energy and environmental sustainability initiatives; project and development services to manage ground-up creation, building construction, and major interior renovations; capital markets and real estate investment banking, which helps organizations buy and sell properties, and improve the financial impact of their real estate; facilities management for a variety of properties including office towers, retail and exhibition centers, and government, collegiate and industrial complexes; property management services, that provide on-site administration to help owners of office, industrial, retail and specialty properties reduce costs and enhance their property values; and valuations that provide impartial assessments of real estate worth through more than 200 corporate offices in 70 countries. Jones Lang LaSalle was formed by the merger of Jones Lang Wootton, a British firm with origins dating back to 1783, and LaSalle Partners, an American company formed from a predecessor launched in 1968. Jones Lang Wootton opened its first US office in New York in 1975. In 1997, the initial public offering was completed by LaSalle Partners for the company's common stock in the market.

Jones Lang LaSalle Incorporated Careers

Join the dynamic team at Jones Lang LaSalle Incorporated (JLL), a global leader in real estate services, where your career journey is just as important as the professional milestones you aim to achieve. At JLL, we offer more than just job opportunities; we provide a platform for growth, innovation, and leadership in an industry that shapes the world around us.

Work You’ll Do

At JLL, you will be part of a culture that prizes diversity, teamwork, and forward-thinking. Whether you are looking for a full-time position or an internship, JLL offers a variety of roles that cater to your professional skills and personal development goals. Our team is composed of the brightest minds in real estate, providing you with unparalleled mentorship and networking opportunities that foster career advancement.

Innovate and Lead

Embrace the opportunity to lead projects that redefine the real estate landscape, leveraging JLL’s global scale and deep industry expertise. Our commitment to innovation is evident in every strategy we implement and every building we manage. By joining our team, you will collaborate with professionals who are eager to share their knowledge and push the boundaries of what is possible in real estate.

Professional Growth and Development

JLL is dedicated to the professional growth of its employees. We offer robust training programs, including leadership development and diversity training, to ensure you are equipped for success. Our benefits extend beyond the basics, encompassing health, wellness, and financial planning to support you and your family at all stages of life.

Explore Job Opportunities

JLL is continuously expanding, and we are hiring across multiple disciplines. Explore positions that match your skills and interests in areas such as property management, sustainability, financial analysis, and more. We look for driven, curious, and innovative team players who are ready to make an impact.

Internship Programs

Kickstart your career with a JLL internship. Gain hands-on experience, build your resume, and make invaluable industry connections. Our internships provide a deep dive into the real estate sector, allowing you to apply academic learning to real-world challenges.

Join Our Team

Ready to advance your career at Jones Lang LaSalle Incorporated? Search open positions, read about our employment benefits, and prepare your resume. The interview process at JLL not only assesses your fit for the company but also ensures our culture aligns with your career aspirations.

Stay Connected

Keep up to date with the latest from JLL Careers by subscribing to our job alert emails. Receive personalized updates that align with your career preferences and learn about new opportunities in real-time.

Networking and Industry Leadership

At JLL, networking doesn’t end with your hire date. Continue to connect with leaders and peers through our various professional networks and community engagement initiatives. Lead the way in industry discussions, participate in global conferences, and contribute to innovative solutions that drive the future of real estate. At Jones Lang LaSalle Incorporated, we don’t just offer jobs—we offer careers that make a difference. Join us in shaping the future of real estate, one innovation at a time.
Learn more about Jones Lang LaSalle Incorporated
Size
98,000 employees
Market Cap
$7.4 billion
Industry
Real Estate & Construction
Net Income
$402.5 million
Founded
1783
5 Year Trend
+8.3%
Revenue
$16.5 billion
NASDAQ
JLL
* Ladders Estimates

Similar Jobs

Ad banner background

Get Ready For Your
Next Interview

More Jobs at Jones Lang LaSalle Incorporated

More Business Services Jobs

Find similar Global Integration Lead jobs:

NationwideDallas, TX