Apple

Global Head, Digital Shopping Experience, Apple Store Online

Apple$180K — $250K *
Consumer Technology
11 - 15 years of experience
Job Overview by Ladders

Qualifications

  • 15+ years experience in retail e-commerce, strategy, and/or customer experience
  • 10+ years of leadership experience, managing a senior-level team
  • Expert in digital commerce best practices and emerging technologies
  • Experience collaborating with creative and UX teams
  • Strong communication and presentation skills for varied audiences
  • Deep understanding of global eCommerce trends and consumer behavior
  • Ability to thrive in fast-paced and ambiguous environments

Responsibilities

  • Lead a high-performing team of program managers and experience strategists
  • Drive the digital shopping optimization strategy for Apple Stores
  • Collaborate with cross-functional teams to enhance customer journeys
  • Design and implement innovative digital experiences from concept to execution
  • Analyze and define strategic directions for e-commerce enhancements
  • Present complex analyses and insights to stakeholders and leadership
  • Foster an inclusive environment through effective hiring and team building

Benefits

  • Opportunities for professional development and growth
  • Collaborative work environment across global teams
  • Exposure to emerging technologies in e-commerce
  • Leadership opportunities that influence company strategy
  • Commitment to diversity and inclusive corporate culture
Full Job Description
The Digital Experience and Merchandising (DE&M) team defines, develops and delivers an exceptional shopping experience for Apple Store Online customers across all of our digital platforms. We do this by obsessing over the customer experience and delivering a future e-commerce strategy that sets the bar. The Global Head of Digital Shopping Experience will lead a high performing team of program managers and experience strategists, analyzing, defining and supporting the delivery of innovative shopping experiences and strategies across Apple Store Online and the Apple Store App. This position requires close collaboration across multiple global teams.

You will drive a forward-thinking eCommerce shopping optimization strategy that distinguishes Apple official digital stores as the top destinations for shopping Apple products. Collaborating with various cross functional teams, you will design exceptional digital shopping experiences across the entire customer journey, from conception through to execution and optimization.

15+ years experience in an retail e-commerce, strategy, and/or customer experience function. 10+ years of people leadership, developing and managing a team of individual contributors including at senior levels. Deep expertise in digital commerce best practices and proficient knowledge of emerging technologies Experience working closely with creative and UX teams to create innovative customer experiences and define shopping journeys Superb communication and presentation skills, with the ability to effectively convey complex analysis and data insights to both technical and non-technical stakeholders, including extensive experience presenting to leadership groups and executives.

A strong understanding of global trends and eCommerce consumer behavior. Thrives in an ambiguous, fast-paced environment operating at both strategic and tactical levels with a strong attention to detail. Ability to work collaboratively in a cross-functional environment and effectively manage multiple priorities. Proven leadership in establishing and implementing a vision, goals and strategic and tactical execution plans. Proven people manager who builds capabilities of individuals and teams through effective employee development, involvement, communication and coaching Actively contribute to an inclusive environment through inclusive hiring, encouraging all voices to be heard and valuing those voices, and serving as an example of leading a culture of belonging for others

About Apple

Apple is a corporation that designs, manufactures, and markets mobile communication and media devices, personal computers, portable digital music players, and sells a variety of related software, services, peripherals, networking solutions, and third-party digital content and applications. Apple provides many products and services, including iPhone; iPad; iPod; Mac; Apple TV; a portfolio of consumer and professional software applications; the iOS and OS X operating systems; iCloud; and accessories, service, and support offerings. It sells its products worldwide through its retail stores, online stores, direct sales force and third-party cellular network carriers, wholesalers, retailers, and value-added resellers to the consumer and also sells third-party iPhone, iPad, Mac and iPod compatible products, including application software and accessories through its online and retail stores. Introduced in 1984, the Macintosh was the first widely sold personal computer with a graphical user interface (GUI). That feature and others such as an improved floppy drive design and a low-cost hard drive that made data retrieval faster helped Apple cultivate a reputation for innovation. Apple was named as the most admired company in the United States in 2008 and in the world from 2008 to 2012 by the Fortune magazine. The company was founded by Steven Paul Jobs, Steve Wozniak, and Ronald Gerald Wayne on April 1, 1976, and is headquartered in Cupertino, California.

Apple Careers

Join Apple, a place where extraordinary people gather to do their best work. Our ever-expanding global team is at the forefront of innovation and leadership in the tech industry. At Apple, we're not just building products—we're crafting the kind of wonder that revolutionizes entire industries. It's the diversity of our people and their ideas that inspires the innovation that runs through everything we do, from amazing technology to industry-leading environmental efforts. Work You’ll Do Embark on a journey with Apple’s market-leading team to help some of the world’s most influential companies navigate their path to digital mastery with cutting-edge technology and services. Transform industries and touch lives with your unique ideas at Apple. Here, you’ll lead through a unique position at the intersection of technology, creativity, and robust industry expertise. Collaborate with a global team of professionals who are at the top of their game in technology and design. Apple isn’t just a company, it’s a community of innovators and passionate thinkers. Introducing the Apple Innovation and Leadership Initiative We are building a market-leading team to drive our efforts in delivering groundbreaking solutions and services. At Apple, job opportunities are abundant, offering you the chance to explore diverse roles from engineering to marketing, all designed to empower your career growth. Do Innovative Work Join the largest group of creative and technical experts in the world—professionals dedicated to redefining what’s possible through technology and innovation. Deliver targeted solutions through a depth and breadth of expertise that’s unmatched, driving forward our commitment to excellence and leadership in every project we undertake. Be Part of a Great Team Engage in a wide range of projects utilizing Apple’s technology and resources. Harness the unparalleled capabilities, global scale, and joint solution development that only Apple can offer. Future-Proof Your Career Advance your career with limitless opportunities at Apple. Go as far as your ambition takes you with unmatched training, development, and certification support. Explore Discover how Apple is leading the way in tech innovation: [With iOS] Businesses can streamline operations and enhance customer interactions... READ MORE Smart home technology integration that sets the standard for convenience and security... READ MORE The Apple Experience Our combined service capabilities, global scale, and joint solution development help clients overcome challenges and lead transformation in their industries. Clients worldwide look to Apple for new strategies and solutions that drive growth and innovation in the digital era. Stay Connected Join Our Team Search open positions that match your skills and interests. We look for passionate, curious, creative, and solution-driven team players. Whether you’re seeking a professional role, an internship, or a leadership position, Apple offers a variety of employment opportunities. SEARCH APPLE JOBS Keep Up to Date Stay ahead with career tips, insider perspectives, and industry-leading insights you can put to use today—all from the people who work here. READ CAREERS BLOG Job Alert Emails Personalize your subscription to receive job alerts, latest news, and insider tips tailored to your preferences. See what exciting and rewarding opportunities await at Apple, a company committed to diversity, innovation, and leadership. Explore job opportunities, employment benefits, and the culture of growth and innovation at Apple. Prepare your resume, hone your interview skills, and ready yourself for a career at one of the most prestigious companies in the world. Join us in pushing the boundaries of what is possible.
Learn more about Apple
Size
154,000 employees
Market Cap
$2,074.3 billion
Industry
Net Income
$63.9 billion
Founded
1976
5 Year Trend
+11.5%
Revenue
$294.1 billion
NASDAQ

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