Fortive

Global Flagship Accounts Manager

Fortive • $216K — $361K *
US-Anywhere
+ 2 other locationsRemote
Business Services
Less than 5 years of experience
2 months ago
Job Overview by Ladders

Qualifications

  • 5+ years of experience in account management and sales, preferably in a SaaS environment.
  • Proven ability to drive customer engagement and growth initiatives.
  • Strong negotiation skills with experience in contract management.
  • Excellent communication skills to interface with diverse stakeholders.
  • Proficiency in CRM systems, particularly Salesforce or HubSpot.

Responsibilities

  • Act as the main contact for assigned customers to ensure satisfaction and growth.
  • Conduct regular reviews to understand customer needs and identify growth opportunities.
  • Develop strategic relationships with influential personnel in customer organizations.
  • Promote customer advocate initiatives across internal teams for service alignment.
  • Identify upsell and cross-sell opportunities to drive revenue within existing accounts.
  • Maintain accurate sales forecasts and CRM records for performance tracking.
  • Manage contract negotiations and renewal processes to ensure alignment with business needs.

Benefits

  • Opportunities for personal and professional growth through tailored coaching and resources.
  • Inclusive and diverse corporate culture focused on employee empowerment.
  • Access to leading-edge technology innovations and industry insights.
  • Collaboration with a talented, global team dedicated to solving complex challenges.
Full Job Description
1. Account Management & Relationship Building
  • Serve as the primary point of contact for assigned customers, ensuring strong relationships and customer satisfaction.
  • Conduct regular account reviews to understand customer goals, challenges, and opportunities for growth.
  • Develop strategic relationships with key stakeholders, decision-makers, and influencers within the customer organization.
  • Advocate for the customer internally, ensuring their needs are met across product, service, and support teams.


2. Sales & Revenue Growth
  • Drive renewals and expansion opportunities within existing accounts to maximize customer lifetime value.
  • Identify upsell and cross-sell opportunities for SaaS solutions, licensed software, and professional services.
  • Own and achieve assigned quota and revenue targets by proactively managing the sales pipeline.
  • Work closely with customers to demonstrate the value of additional software modules, features, or services.
  • Navigate complex sales cycles within existing accounts, including procurement processes and contract negotiations.


3. Customer Success & Retention
  • Ensure high levels of customer satisfaction to reduce churn and drive long-term retention.
  • Collaborate with Customer Success and Support teams to resolve customer issues and drive engagement.
  • Provide insights on best practices and how customers can maximize the value of their investment.
  • Identify early warning signs of potential churn and proactively address customer concerns.


4. Sales Forecasting & Reporting
  • Maintain accurate sales forecasts, pipeline management, and CRM records (e.g., Salesforce, HubSpot).
  • Provide regular reports on account health, revenue performance, and growth opportunities.
  • Track and analyze customer buying behavior to refine sales strategies.


5. Collaboration with Internal Teams
  • Work cross-functionally with Product, Marketing, Customer Success, and Professional Services teams to align solutions with customer needs.
  • Partner with Solution Engineers and Professional Services teams to design tailored solutions for customer needs.
  • Communicate customer feedback and feature requests to Product Management to drive improvements.


6. Contract & Renewal Management
  • Manage and negotiate contract renewals, ensuring alignment with pricing and licensing models.
  • Work with Legal and Finance teams to ensure compliance with contract terms and conditions.
  • Ensure smooth transitions for software license renewals, subscription changes, or professional service engagements.


7. Industry & Competitive Awareness
  • Stay informed about industry trends, competitor offerings, and emerging technologies.
  • Educate customers on industry best practices and thought leadership related to their business needs.

Pay Range
The salary range for this sales position (inclusive of sales incentives/commissions in local currency) is 216600 - 361700

About Fortive

Fortive is a diversified industrial growth company comprised of Professional Instrumentation and Industrial Technologies businesses that are recognized leaders in attractive markets. With 2019 revenues of $6.3 billion, Fortive's well-known brands hold leading positions in field instrumentation, transportation, sensing, product realization, automation and specialty, and franchise distribution. Fortive is headquartered in Everett, Washington and employs a team of more than 17,000 research and development, manufacturing, sales, distribution, service and administrative employees in more than 50 countries around the world.
Learn more about Fortive
Size
18,000 employees
Market Cap
$22.6 billion
Industry
Manufacturing & Automotive
Net Income
$1.6 billion
Founded
2016
5 Year Trend
-0.5%
Revenue
$6.5 billion
NASDAQ
FTV
* Ladders Estimates

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