Global Engineer, Enterprise Solutions is responsible for supporting Leica sales goals for the Leica portfolio and Enterprise Solutions projects. By consulting with R&D, customers and their IT resources globally, this role will help increase client readiness for digital pathology and leverage tools to decrease the time it takes to implement our solutions into healthcare settings. The Global Engineer will provide advanced technical service and high-level support on equipment and software within the company.
This position reports to the Global Director, Enterprise Solutions and is part of the Enterprise Solutions team located in North America. It is a fully
REMOTE position located anywhere in the U.S., but covering global regions.
In this role, you will have the opportunity to:- Provide escalated technical support to internal teams and external clients including installation support, maintenance and repair on hardware and software.
- Diagnose and resolve complex hardware, software, or connectivity issues.
- Work closely with various multi-functional teams throughout organization to influence product Implementation, Integration and improve solution including the BU R&D teams and product management.
- Respond to security related events and assist in remediation efforts of cyber security incidents (system and/or network breaches, malware attacks)
- Lead the resolution of complex and challenging technical issues and projects requiring in-depth evaluation across multiple areas of Application, Integration and delivering solutions that are require creativity, innovation, advanced analytical thinking
The essential requirements of the job include:- Bachelors degree in Management Information Systems (MIS), Engineering or Computer Science or equivalent experience.
- Demonstrated understanding of IHC, Histology, Pathology marketplace or a related discipline.
- Proven knowledge & experience of the diagnosis, repair and maintenance of digital pathology instruments and software.
- Proven ability to discuss required network, system resources and security requirements with customer IT managers
- Working knowledge on installing and upgrading clients / servers in addition to installing additional peripherals such as network interfaces, firewalls, barcode readers, printers etc.
Travel Requirements:- This position requires up to 20% flying and/or driving travel, which may include overnight stays. Travel will primarily be domestic but may occasionally be international.
It would be a plus if you also possess previous experience in:- Understanding of anatomic pathology or experience in medical lab environment preferred
- Knowledge of the diagnosis, repair and maintenance of Leica Biosystems Pathology instruments and software preferred
- Preferred technical certification relative to Networking or Security
Leica Biosystems, a Danaher operating company, offers a broad array of comprehensive, competitive benefit programs that add value to our lives. Whether it's a health care program or paid time off, our programs contribute to life beyond the job. Check out our benefits at Danaher Benefits Info.
At Leica Biosystems, we believe in designing a better, more sustainable workforce. We recognize the benefits of flexible, remote working arrangements for eligible roles and are committed to providing enriching careers, no matter the work arrangement. This position is eligible for a remote work arrangement in which you can work remotely from your home. Additional information about this remote work arrangement will be provided by your interview team. Explore the flexibility and challenge that working for Leica Biosystems can provide.
The annual salary range for this role is $130,000.00-$150,000.00. This is the range that we in good faith believe is the range of possible compensation for this role at the time of this posting. This range may be modified in the future.
This job is also eligible for bonus/incentive pay.
We offer comprehensive package of benefits including paid time off, medical/dental/vision insurance and 401(k) to eligible employees.
Note: No amount of pay is considered to be wages or compensation until such amount is earned, vested, and determinable. The amount and availability of any bonus, commission, benefits, or any other form of compensation and benefits that are allocable to a particular employee remains in the Company's sole discretion unless and until paid and may be modified at the Company's sole discretion, consistent with the law.
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Join our winning team today. Together, we'll accelerate the real-life impact of tomorrow's science and technology. We partner with customers across the globe to help them solve their most complex challenges, architecting solutions that bring the power of science to life.
For more information, visit www.danaher.com.
