The Global Manager Network Services will lead a team responsible for the design, implementation, monitoring, maintenance, and support of the client's global 24x7 voice, LAN, WAN, cloud connectivity, internet services, and network security platforms.
Key Responsibilities- Lead, mentor, and develop a team of Network Engineers supporting the client's global network environment.
- Manage team workload, workflow, staffing, performance, training, and on-call engineering schedules.
- Oversee the design, implementation, maintenance, and support of voice, LAN, WAN, wireless, cloud networking, internet edge, and network security services.
- Establish and maintain network policies, procedures, standards, documentation, and operational controls.
- Ensure compliance with change-management, maintenance, disaster recovery, business continuity, security, and documentation requirements.
- Partner with Information Security, Compliance, Systems Infrastructure, Enterprise Applications, Service Desk, and Technical Architecture teams to deliver reliable and secure technology services.
- Lead network modernization initiatives, including SASE, SD-WAN, cloud networking, automation, and security enhancements.
- Review and approve network designs, implementation plans, and infrastructure standards to ensure alignment with business, cybersecurity, and operational requirements.
- Manage network hardware lifecycle, capacity planning, availability, and performance optimization.
- Coordinate with IT leadership, project managers, vendors, and other stakeholders to ensure projects are appropriately planned, staffed, monitored, and delivered.
- Develop operational metrics and provide clear reporting on network availability, performance, service delivery, and improvement initiatives.
- Facilitate regular operational meetings, service reviews, and technical strategy discussions.
Qualifications- Bachelor's degree in information technology, Computer Science, or a related field; equivalent experience may be considered in lieu of a degree.
- A minimum of five years of experience leading network engineering and operations teams.
- Experience managing teams and supporting a global, 24x7 enterprise environment.
- Advanced knowledge of Cisco routing and switching technologies, including BGP, OSPF, EIGRP, VLANs, QoS, and TCP/IP networking.
- Experience with SASE technologies, including SD-WAN, Zero Trust, and secure remote access.
- Strong knowledge of network security technologies, including VPNs, firewalls, NAC, IDS/IPS, and secure remote-access solutions.
- Experience with cloud networking, wireless networking, internet edge infrastructure, high-availability design, and network monitoring and performance-management platforms.
- Familiarity with Red Hat Ansible Automation Platform or comparable network automation tools.
- Knowledge of disaster recovery, business continuity, capacity planning, and operational governance.
- Strong project-management, communication, problem-solving, and stakeholder-management skills.
Preferred Qualifications- Experience in a professional services, legal, financial services, or other highly regulated environments.
- Cisco CCNP Enterprise, CCIE, or Cisco SD-WAN certification.
- CISSP, CISM, or a comparable security certification.
Additional Information
