Job Description

Role: Global Network Engineer

Job Summary: Reporting to the Senior Manager, Global Network and Communications, the successful candidate will lead the design, testing, and initial deployment of network, security, voice, wireless, and cloud networking infrastructure across global IKO locations. This role focuses on Level 3 support, developing proofs of concept, implementing new technologies, and creating comprehensive documentation for the Network Operations team. The successful candidate will use advanced technical expertise, problem-solving skills, and communication abilities to ensure solutions align with business requirements and global IT standards.

This position is based fully onsite at our Agawam, Massachusetts office location.

Compensation: $100,000-$116,000

Benefits
• Health Insurance (includes teledoc, virtual health, FSA, HCSA & other benefits)
• Dental Insurance
• Vision Insurance
• Life Insurance
• Health Spending Account
• Employee Support and Mental Wellness
• Short-term Disability
• 401(k) Match
• Paid Vacation
• Floating Days
• Employee Assistance Program
• Employee Engagement Events
• Awards and Recognition
• Tuition Reimbursement
• Service Awards
• Employee Perks & Discounts

Job Responsibilities
• Design and implement network, security, voice, wireless, and cloud networking infrastructure in accordance with business requirements and established global IT standards
• Design and support Azure cloud networking solutions, including Azure Virtual Networks, ExpressRoute, VPN gateways, and hybrid-cloud connectivity
• Provide Level 3 support and diagnose complex network, security, voice, Aruba Wireless, and Aruba Central issues using established tools and processes
• Develop proofs of concept and evaluate new network, security, wireless, voice, and cloud technologies
• Implement and support switching and routing infrastructure, including BGP, OSPF, RIP, and SD-WAN technologies
• Configure, maintain, and troubleshoot Palo Alto firewalls, Aruba switches, wireless access points, and related network security technologies
• Coordinate with vendors regarding service changes, hardware and software orders, technical support, and implementation activities
• Create and maintain technical documentation, operating procedures, policies, network diagrams, and standard processes
• Implement and monitor security solutions, standards, and policies in accordance with IKO's Information Security Framework
• Assist with investigations of potential security breaches as a member of the incident management team
• Represent the network, security, voice, wireless, and cloud networking functions during internal and external audits
• Support the development and testing of Business Continuity Plans for network and cloud networking infrastructure
• Provide technical guidance to the Network Operations team and other IT stakeholders
• Travel to IKO locations within North America and Europe as required
• Perform additional duties as assigned by the Senior Manager, Global Network and Communications

Qualifications
• Bachelor's degree or equivalent in Information Technology, Computer Science, Engineering, or a related field
• 7-10 years of experience designing and managing large enterprise networks, data center systems, and network architecture
• 3-5 years of experience supporting Microsoft Azure in a hybrid environment, including designing cloud networking solutions
• Expert-level knowledge of enterprise switching and routing technologies, particularly BGP and OSPF
• Hands-on experience configuring, maintaining, and troubleshooting Palo Alto firewalls
• Experience with HP Networking, Aruba switches, Aruba access points, Aruba Wireless, and Aruba Central
• Experience designing Azure Virtual Networks, VPN gateways, ExpressRoute, and hybrid-cloud connectivity
• Experience with SD-WAN technologies and enterprise load-balancing solutions such as A10 or F5
• Experience evaluating data center and cloud networking trends and developing related hardware and software standards
• Strong knowledge of network diagnostic and administration tools, including Nmap, Wireshark, SSH, SCP, Telnet, and FTP
• Knowledge of Microsoft network protocols and technologies, including SMB, CIFS, MAPI, ActiveSync, and SQL
• Familiarity with Microsoft 365, Azure Active Directory, Proofpoint, Citrix NetScaler, Citrix XenMobile MDM, and VMware
• Experience developing or supporting Business Continuity and Disaster Recovery plans
• Strong problem-solving, technical documentation, communication, and presentation skills
• Ability to lead technical discussions, collaborate across departments, and influence technical decisions
• Ability to maintain best-practice standards while driving innovation in network and cloud networking solutions
• Knowledge of French, or a willingness to develop French-language skills, is considered an asset
• Ability to travel approximately 10% within North America and Europe
• Valid driver's license

Additional Key Skills
• Palo Alto Firewalls
• Microsoft 365, Azure Active Directory, and Microsoft Azure
• Azure Virtual Networks, VPN gateways, and ExpressRoute
• HP Networking and Aruba infrastructure
• Aruba Wireless and Aruba Central
• BGP, RIP, and OSPF routing protocols
• SD-WAN technology
• A10 and F5 load balancers
• Proofpoint Mail Filter
• Citrix NetScaler and Citrix XenMobile MDM
• Nmap, Wireshark, SSH, SCP, Telnet, and FTP
• SMB, CIFS, MAPI, ActiveSync, and SQL
• VMware fundamentals
• Business Continuity Planning

Benefits of Employment: IKO recognizes that its success is due to the strength of its employees. A primary goal of IKO is to promote individual employee's sense of accomplishment and contribution so that employees enjoy their association with IKO. The Company invests in its employees so that they are the most knowledgeable in the industry, and undertakes great efforts to nurture loyalty to, and teamwork at, IKO. We are pleased to offer competitive compensation, health care, a progressive and challenging workplace and a commitment to teamwork and integrity.