Sherwin-Williams

Global Director, Change Management - CRM Program

Sherwin-Williams • $150K — $180K *
Cleveland, OH 44130In-Person
Business Services
11 - 15 years of experience
Today
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Job Overview by Ladders

Qualifications

  • 15+ years of change management experience
  • Demonstrated history in effective change management and implementation
  • Experience in defining project scope and establishing accountability frameworks
  • Proven ability to manage and influence diverse stakeholders
  • Strong knowledge of communication channels and effectiveness
  • Familiarity with change management methodologies (e.g., Prosci, ADKAR)
  • Proficient in Microsoft Office tools and project management capabilities

Responsibilities

  • Develop and own a global change management strategy for CRM transformation
  • Establish enterprise-wide standards for change impact assessments and stakeholder analysis
  • Serve as primary advisor on change risks and organizational alignment needs
  • Lead change impact assessments across marketing, sales, and service functions
  • Translate complex system changes into actionable impacts for teams
  • Create global change readiness dashboards using data-driven insights
  • Map and manage over 400 key stakeholders across divisions and regions

Benefits

  • 20% travel requirement
  • On-site position at Sherwin-Williams Cleveland Global Headquarters
  • Eligibility for performance-based bonus and long-term incentive awards
  • Access to confidential information necessitating criminal history review
  • Creation of a comprehensive communication strategy
  • Opportunity to leverage innovative communication tools in change initiatives
Full Job Description
Job Description

The Global Director, Change Management, CRM Program, is responsible for the strategic planning, facilitation, and execution of enterprise-wide global change management initiatives in support of the marketing organization's transformational objectives, including a major enterprise CRM platform transition and associated process and data model changes across 9 business units, 50+countries in multiple time zones and 6k+end users. This position is instrumental in ensuring the effective transition to a new system, processes, and operational models, with a strong emphasis on driving adoption and sustaining long-term change.

In addition to working with a multi-vendor delivery model, this role will collaborate closely with various levels of leadership and stakeholders across the enterprise, to ensure consistent communication, alignment, and engagement throughout the program and change enablement lifecycle. Serving as the central point of coordination for all change management efforts, they will ensure initiatives are executed with precision and in alignment with organizational priorities, from initial planning through to successful implementation within an accelerated timeline.

Additional Details:
  • This position will require 20% travel.
  • This role is not remote/hybrid. This role will report Sherwin-Williams Cleveland Global Headquarters located at 1 Sherwin Way, Cleveland, OH 44115
  • This position is also eligible for [bonus] [commissions] [long-term incentive compensation awards] based on performance and subject to the terms of the Company's applicable plans.
  • Job duties include contact with other employees and access confidential and proprietary information and/or other items of value, and such access may be supervised or unsupervised. The Company therefore has determined that a review of criminal history is necessary to protect the business and its operations and reputation and is necessary to protect the safety of the Company's staff, employees, and business relationships.


Responsibilities

Strategic Leadership & Governance

  • Develop and own the global change management strategy, framework, and governancemodel for a complex CRM transformation spanning multiple business units, regions, and stakeholder groups.


  • Establish enterprise-wide standards and methodologies for change impact assessments, stakeholder analysis, and readiness reporting.


  • Serve as the primary executive advisor to program leadership on change risks, adoption barriers, and organizational alignment needs.


Change Impact, Process Alignment & Readiness

  • Lead the comprehensive change impact assessment process across all functional areas-including Marketing, Sales, Service, and cross-functional processes-ensuring divisional nuances, regional differences, and role-specific impacts are captured and validated.


  • Translate complex system and process changes into clear, actionable impacts to people, workflows, and ways of working.


  • Oversee creation of global and regional change readiness dashboards, using data to drive targeted interventions.


Stakeholder Engagement & Leadership Alignment

  • Map and manage more than 400+ key stakeholders across Divisions, Regions, and Functions.


  • Build alignment with leaders to ensure sponsorship, messaging consistency, and cultural adoption.


  • Build and manage a multi-region, multi-division Change Network of change supporters, change agents, change champions and change sponsors to localize communications, drive adoption, and ensure on-the-ground visibility into risks, barriers, and support needs.


Communications Strategy & Execution

  • Create a comprehensive global communication strategy that ensures clarity, transparency, and consistency across regions, functions, and business lines, working across a complex, matrixed organization.


  • Partner with multiple internal communications teams to localize messaging, address change-resistant audiences, and cascade leadership communication effectively.


  • Recommend & leverage new communication tools such as an AI agent, Ask Phoenix, share point site, videos and other assets, using this transformation as a catalyst to drive innovative, centralized communication in collaboration with internal Marcom teams.


  • Develop storytelling methods that illustrate the value of this business transformation.


Training, Enablement & Capability Building

  • Develop the strategy and delivery of the globaltraining and learning ecosystem, including role-based training, onboarding, job aids, and hands-on enablement sessions as applicable.


  • Assess and deliver innovative training tools, such as WalkMe


  • Develop metrics and assessments to ensure knowledge transfer, adoption and readiness.


  • Partner with L&OD, User Experience and other internal teams to integrate Dynamics 365 training into enterprise learning pathways.


  • Ensure that global training materials reflect process harmonization while also respecting regional and divisional differences.


  • Ensure identified embedded divisional, regional, and group resources are hitting key milestones in broader training strategy & adoption plan.


Change Adoption & Sustainment

  • Define and track measurable adoption KPIs, including behavioral, process, and system usage metrics.


  • Optimizing the change network, deploy change agents and champions across the enterprise to reinforce adoption and drive continuous improvement.


  • Partner with product owners and business process teams to ensure post-deployment stabilization and long-term sustainment.


Cross-Functional Partnership & Vendor Management

  • Lead coordination across multiple vendor partners, ensuring consistent communication, aligned methodologies, and seamless integration of change management activities into technical and business workstreams.


  • Facilitate alignment across all workstreams and vendor partners on messaging and outreach to the business, identifying potential overlaps on timelines, skills sets and resource capacity.


Risk Management & Issue Mitigation

  • Identify people-centric risks early and implement mitigation plans, including targeted communication, training, and leadership interventions.


  • Escalate critical risks to the program leader with recommended solutions.


  • Maintain a pulse on organizational morale, sentiment, and readiness through structured feedback loops, pulse surveys and the change network.


Qualifications

Minimum Requirements:
  • Must be at least eighteen (18) years of age
  • Must be legally authorized to work in the country of employment without needing sponsorship for employment work visa status now or in the future
  • Must be able to travel as the position requires
  • Must have at least fifteen (15) years of change management experience
  • Must have a demonstrated history of effective change management and implementation
  • Must have experience in defining project scope, goals, deliverables, and establishing accountability frameworks (e.g., RACI matrices).
  • Must have experience utilizing analytical problem-solving skills with a proactive, results-driven approach.
  • Must have experience successfully managing stakeholders
  • Must have experience with strategic influence & leadership - proven ability to engage, advise, influence and drive collaboration in matrixed environment. Strong facilitation skills to drive influence and alignment across various stakeholder groups
  • Must have strong knowledge of up-to-date communication channels and effectiveness (e.g., Yammer, etc.)
  • Must have experience leading conversations and creating stakeholder engagement with clients and colleagues across an organizational hierarchy
  • Must have experience with change management methodologies (e.g., Prosci, ADKAR)
  • Must have experience with project management capabilities
  • Must have at least one (1) year experience with Microsoft Office tools
  • Must have experience with employee engagement & advocacy - experience in designing internal communication initiatives that improve employee experience.
  • Must have experience facilitating strong collaboration & cross-functional leadership - experience working across matrixed organizations with internal and external stakeholders.


Preferred Qualifications
  • Have a Bachelor's degree in business, psychology, communications or related field
  • Have change management experience in a B2B marketing environment
  • Have a change management certification (Prosci, CCMP)
  • Have experience managing change initiatives involving enterprise platform transitions (CRM, ERP, etc)
  • Have experience in a similar industry performance coatings
  • Have knowledge of organizational development principles
  • Have experience with large-scale transformations
  • Have a user experience background
  • Have an Instructional Design background
  • Have experience working with vendors


About Sherwin-Williams

The Sherwin-Williams Company engages in the development, manufacture, distribution, and sale of paints, coatings, and related products to professional, industrial, commercial, and retail customers in North and South America, Europe, and Asia. It operates in three segments: Paint Stores, Consumer, and Global. The Paint Stores segment sells paint, coatings, and related products to end-use customers. This segment markets and sells Sherwin-Williams branded architectural paints and coatings, industrial and marine products, and original equipment manufacturer product finishes and related items.

Sherwin-Williams Careers

Join the vibrant team at Sherwin-Williams, a leader in the paint and coatings industry, and contribute to a legacy of innovation and leadership. As a company committed to growth and excellence, Sherwin-Williams offers unparalleled job opportunities for professionals eager to advance their careers in a dynamic and supportive environment. Work You’ll Do At Sherwin-Williams, we empower our team to bring their creativity and expertise to various roles, driving transformative results across the business landscape. Our commitment to professional growth and diversity training ensures that every team member can thrive. Lead in a Culture of Innovation Sherwin-Williams stands at the forefront of the coatings industry, blending tradition with advanced technology. Our culture is built on a foundation of innovation, leadership, and a relentless pursuit of excellence. Join us and lead the way in developing new solutions that impact markets globally. Engage with a Global Team Collaborate with over 60,000 dedicated professionals worldwide who are as passionate about materials science as they are about creating beautiful and durable finishes. At Sherwin-Williams, you’ll work alongside industry experts and leaders who are pioneering new paths in the coatings sector. Sherwin-Williams Careers and Employment Opportunities We are continuously expanding our team and looking for talented individuals who are ready to paint the world with us. From research and development to marketing and sales, the career paths at Sherwin-Williams are as diverse as our product lines. Do Innovative Work Engage in projects that challenge the status quo and contribute to sustainability and efficiency in the industry. Our team at Sherwin-Williams harnesses the power of cutting-edge technology and collective expertise to lead the market in innovation and quality. Be Part of a Great Team Sherwin-Williams is not just a workplace. It is a community where you can build lasting relationships through professional networking and collaborative team efforts. Our inclusive environment supports diversity and is designed to help you reach your full potential. Future-Proof Your Career With a wide array of benefits, continuous training programs, and a focus on internal growth and promotions, Sherwin-Williams is committed to helping you shape a long and successful career. Whether you are looking for a full-time position, an internship, or leadership roles, the opportunities are vast. Explore Job Opportunities and Internships Start your professional journey with Sherwin-Williams by exploring various employment and internship opportunities that match your skills and interests. We are hiring creative, curious, and motivated individuals ready to make a significant impact. Stay Connected Join Our Team Search open positions, submit your resume, and prepare for your interview with us. At Sherwin-Williams, we look for individuals who are solution-driven and ready to contribute to our culture of innovation and excellence. Keep Up to Date Stay ahead with career tips, insider perspectives, and industry-leading insights you can put to use today—all from the people who work here. Job Alert Emails Personalize your subscription to receive job alerts, latest news, and insider tips tailored to your preferences. Discover the exciting and rewarding career opportunities that await at Sherwin-Williams. Join Sherwin-Williams today and be part of a company that values innovation, leadership, and a diverse and inclusive workplace. Your future starts here!
Learn more about Sherwin-Williams
Size
61,626 employees
Market Cap
$61.6 billion
Industry
Food & Beverages
Net Income
$2 billion
Founded
1866
5 Year Trend
+11%
Revenue
$18.3 billion
NASDAQ
SHW
* Ladders Estimates

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