Your OpportunityBDO Canada is seeking a Global Delivery & Offshore leader to mature, and scale BDO's global delivery capability across India, Mauritius, LATAM, and future delivery centres.
This role will establish a unified operating model that enables service lines to leverage global talent effectively while delivering enterprise-grade services to clients. The successful candidate will drive operational excellence, utilization, profitability, workforce planning, and continuous innovation across the offshore ecosystem.
As BDO continues to move up-market, enterprise clients increasingly expect global delivery models, 24x7 support, follow-the-sun operations, AI-enabled delivery, and optimized delivery economics. This leader will build the capabilities required to meet those expectations while creating a competitive advantage for BDO.
BDO has established multiple offshore delivery centres that have grown independently over time. As demand for enterprise-scale managed services and consulting delivery increases, BDO requires a unified global delivery strategy that:
- Standardizes operating models across delivery centres
- Creates consistent client and employee experiences
- Enables proactive workforce planning across Advisory
- Improves delivery quality and efficiency
- Supports enterprise clients with global, 24x7 delivery capabilities
- Expands offshore leverage while maintaining quality and customer satisfaction
- Integrates AI into the delivery model to improve productivity and scalability
This role will partner closely with Advisory leadership, Managed Services, Operations, HR, Talent Acquisition, Finance, and Technology to build a world-class global delivery organization.
Key ResponsibilitiesGlobal Delivery Strategy- Develop and execute BDO Canada's global delivery strategy aligned with Advisory growth objectives.
- Define the future-state operating model across India, Mauritius, LATAM, and future delivery centres.
- Establish consistent governance, policies, processes, and service standards across all locations.
- Develop a multi-year roadmap for expanding global delivery capabilities.
Operating Model & Governance- Standardize delivery methodologies, onboarding processes, quality standards, KPIs, and governance across delivery centres.
- Establish executive governance forums with business leaders and delivery centre leadership.
- Define capacity planning, workforce management, escalation, and performance management processes.
- Develop standardized reporting for utilization, productivity, quality, financial performance, and customer satisfaction.
Service Line Partnership- Partner with Advisory service line leaders to proactively understand future talent and delivery requirements.
- Build scalable offshore workforce plans aligned to business growth.
- Identify opportunities to offshore new capabilities and functions across Advisory.
- Act as the strategic advisor to practice leaders on global delivery models.
Global Delivery Model- Design and implement repeatable global delivery models that combine:
- Onshore consulting
- Offshore delivery
- Nearshore delivery
- AI-enabled automation
- Managed services
- Develop "follow-the-sun" operating models supporting enterprise customers.
- Establish best practices for transitioning work between global teams.
- Improve collaboration between onshore and offshore resources.
Delivery Excellence & Productivity- Drive continuous improvement across offshore delivery.
- Improve delivery efficiency, quality, and predictability.
- Establish productivity benchmarks across service lines.
- Lead initiatives aimed at achieving near 1:1 productivity compared to onshore delivery where appropriate.
- Identify and eliminate operational bottlenecks impacting delivery.
Financial Performance- Own overall utilization and profitability of the offshore program.
- Optimize resource mix across locations.
- Improve offshore leverage ratios.
- Monitor financial performance against targets.
- Develop business cases for expansion into new delivery centres.
Innovation & Value Creation- Create structured innovation programs for non-billable capacity.
- Develop industry accelerators, reusable assets, AI capabilities, and intellectual property.
- Partner with service lines to develop delivery automation.
- Promote knowledge sharing and cross-centre collaboration.
Talent Strategy- Partner with HR and Talent Acquisition on workforce planning.
- Develop career paths for offshore professionals.
- Improve employee engagement and retention.
- Establish leadership development programs across delivery centres.
- Build a high-performance culture with consistent expectations globally.
Technology & AI Enablement- Champion AI-enabled delivery across the offshore ecosystem.
- Identify opportunities for automation, copilots, knowledge management, and intelligent service delivery.
- Standardize delivery tooling across centres.
- Improve operational visibility through dashboards and analytics.
Client Experience- Ensure offshore delivery consistently meets enterprise client expectations.
- Improve delivery quality, responsiveness, and customer satisfaction.
- Support major pursuits by designing scalable global delivery solutions.
- Participate in executive client discussions regarding global delivery strategies.
Continuous Improvement- Establish a culture focused on Lean, continuous improvement, automation, and operational excellence.
- Measure and improve:
- Quality
- Speed
- Productivity
- Customer satisfaction
- Employee engagement
- Financial performance
How do we define success for your role?- You demonstrate BDO Canada's core values through all aspect of your work: Integrity, Respect and Collaboration
- You understand your client's industry, challenges, and opportunities; clients describe you as positive, professional, and delivering high-quality work
- You identify, recommend, and are focused on effective service delivery to your clients
- You share in an inclusive and engaging work environment that develops, retains & attracts talent
- You actively participate in the adoption of digital tools and strategies to drive an innovative workplace
- You grow your expertise through learning and professional development
Experience & Qualifications- Proven experience building, scaling, or transforming offshore or global delivery organizations within consulting, professional services, IT services, or managed services.
- Experience leading multi-country delivery centres.
- Strong understanding of global delivery operating models.
- Demonstrated success improving utilization, profitability, and delivery performance.
- Experience implementing governance frameworks and operational standards.
- Strong workforce planning and resource management experience.
- Experience supporting enterprise clients with global delivery models.
- Understanding of AI, automation, and modern service delivery capabilities.
- Strong executive communication and stakeholder management skills.
- Experience collaborating across business units and influencing senior leaders without direct authority.
