- Hiring Location: Canada (Montreal or Quebec City)
- You are working hybrid in a collaborative workspace
- Internal job title: Global Delivery Manager
- Benefits available day 1: Medical, Dental, Retirement Plan, Telemedicine Program, Employee Assistance Program, etc.
- Number of hours per week: 40
- Educational Support (LinkedIn Learning, LOMA Courses and Equisoft University)
Role: The Global Delivery Manager (IT- SaaS), reporting to the Senior Global Delivery Manager and works closely with Project Manager and Product Owner. The incumbent manages end-to-end execution of concurrent carrier engagements, ensuring efficient resource allocation, standardized delivery frameworks, and seamless deployments. The role drives operational efficiency and consistency across the product suite, enabling scalable growth and a strong customer experience.
Leading a core delivery pod specialized across these four products: Apply (eApp/AppCapture), Sync (Portal), Illustrate, and Amplify - for a portfolio of insurance carrier clients.
Your Day with Equisoft: - Maintain a portfolio of Apply, Sync, Illustrate, and Amplify projects and provide regular status through Jira and other communication channels.
- Oversee simultaneous delivery of multiple fast-paced carrier implementations and product upgrades.
- Develop a project implementation blueprint per product, in collaboration with global and regional PMOs, standardizing future deployments across the product suite.
- Support sales from a pricing and scheduling standpoint on new carrier engagements.
- Organize project initiation from sales handoff through team assignment, kickoff, and delivery.
- Coordinate deliveries with other Equisoft services teams and carrier stakeholders, navigating the integrations, middleware, and technical complexity these projects typically involve.
- Own capacity planning and resource-allocation processes for the pod, balancing team capacity against carrier commitments.
- Maintain RAID logs and keep stakeholders informed on delivery status, risks, mitigations, and dependencies.
- Ensure proper process is followed for product service, change requests, and UAT restructuring across all four product lines.
- Identify, raise, and mitigate delivery risks across the pod and escalate to Global Delivery leadership.
- Participate in key initiatives spanning the product suite - data mapping, API integrations, middleware upgrades, compliance investigations, and data migrations.
Requirements: Technical - Bachelor's Degree in Computer Engineering or Information Technology or College Diploma combined to 3 years of relevant experience
- 3+ years of project/delivery management experience and an additional 5 years of experience in a software IT field.
- Experience managing or implementing B2B SaaS software & full life cycle management projects
- Working experience with Jira for project and delivery tracking.
- Experience with allocation, resource-planning, or capacity-management software in some capacity (any platform).
- Experience defining or tracking KPIs for billability, performance, and resource allocation.
- Comfortable working with SharePoint for documentation and collaboration.
- Strong general IT/systems literacy - comfortable with data mapping, APIs, and middleware on projects with significant integrations and internal technical complexity.
- Successfully delivered several different projects and initiatives of varying sizes, complexities, and budgets.
- Customer focus mindset.
- Experience working with Agile methodology.
- Excellent knowledge French or English (spoken and written)
Soft skills - Negotiation & Problem Resolution Skills
- Ability to build a strong network and relationships across technology, operations, and services.
- Strong sense of organization and prioritizing
- Analytical and problem-solving skills
- Ability to communicate, write and synthesize information
- Ability to multi-task in a rapid-paced environment
- Team spirit, tact, diplomacy, autonomy, rigor, and discipline
Nice to Have- Experience in the field of insurance or wealth management.
- Experience with any type of AI tools like ChatGPT, Claude, etc.
