Position Title: Global Customer Intelligence Analyst, Global Commercial Analytics

Position Type: Regular - Full-Time

Requisition ID: 43067

You9ll be the analytics and storytelling partner to the Sales Leaders who own our global strategic customer relationships. Your job is to understand each customer as deeply as they understand themselves - their growth strategy, their consumer, their category dynamics - and turn that understanding into the kind of insight-led narrative that wins joint business planning meetings, shapes annual line reviews, and unlocks new growth bets. The output isn9t a dashboard buried in SharePoint; it9s the deck that gets walked into a customer9s headquarters, the newsletter that lands in their inbox, the half-page chart that reframes how they think about a category.

This is an AND role for someone who is a data analyst who happens to be a strong storyteller, AND a creative communicator who refuses to put a number on a slide they can9t defend.

What You Will Be Doing...

• Partner with Sales Leaders across our global strategic customer portfolio (Foodservice distributors, QSR, Retail) to understand each customer9s opportunities for growth and how analytics can support

• Source, integrate, and analyze the data that matters to each customer: internal sales, consumption panels, foodservice and menu intelligence, foot-traffic, macro and category trends, and the customer9s own publicly available signals.

• Propose new research or data sources where relevant

• Build client-ready outputs (e.g., contribute to joint business review decks, growth-opportunity narratives, category insight briefs, executive newsletters, and dynamic content formats)

• Develop point-of-view analyses that go beyond reporting: 40here9s what9s happening in your category, here9s why, here9s what we9d do about it together.41;

• Present alongside Sales Leaders in customer-facing meetings when the story benefits from the analyst in the room (e.g., explaining methodology, fielding hard questions, and standing behind the recommendation)

• Build reusable assets and templates that scale insight delivery across multiple customers without losing the bespoke feel each strategic customer expects.

• Stay close to the broader Global Commercial Analytics team to leverage shared data products, contribute to the syndicated data roadmap, and make sure customer-facing work is grounded in the same source of truth that powers internal decisions.

• Build strong relationships with Global Sales Leaders to bring customer-level context into the analytics you9re seeing. Help establish the 40why41; behind the trend

• Partner with Region Insights and Category teams on insights, data and analytics where relevant to maximize customer and business impact.

• Build a community or practice with region Insights and Category teams to lead thought leadership sessions and insight sharing relevant to both McCain and customer audiences.

Requirements & Experience:

• 5+ years in a data analytics, customer insights, category management, or commercial analytics role - ideally one where your output was seen by external stakeholders, not just internal ones.

• Strong analytical foundation - comfortable working across structured and unstructured datasets, building hypotheses, validating them in data, and knowing the difference between a real signal and noise.

• Power BI - able to build the dashboards and models that feed your customer-facing work, with working knowledge of DAX and Power Query.

• SQL - can read, write, and validate queries independently against enterprise data sources.

• Exceptional presentation craft - you build slides that a senior customer would actually want to read: clean layout, sharp charts, tight narrative, no clutter. PowerPoint at an advanced level (or equivalent design tooling).

• Data storytelling - you can take a messy analysis and land it in a five-slide narrative that a Sales Leader can walk into a customer meeting and deliver.

• Customer and commercial instinct - you naturally think about the customer9s customer (the shopper, the diner, the operator) and frame insights around their growth, not just ours.

• Executive presence - comfortable presenting to senior internal stakeholders and, when called on, to external customer audiences. Composed under questioning, clear under pressure.

• Bachelor9s degree in Business, Marketing, Analytics, Economics, Engineering, Mathematics, or a related field - or equivalent demonstrated experience.

Nice to Have:

• Experience in CPG, retail, or foodservice - particularly in roles supporting national or global customer relationships (key account analytics, category management, shopper insights, customer marketing).

• Hands-on work with syndicated data: Circana (IRI), NielsenIQ, Datassential, Technomic, Placer.ai, Kantar, Numerator, or similar shopper/foodservice panels.

• Experience producing dynamic content formats beyond static decks - interactive PDFs, embedded dashboards, video-narrated insights, customer-facing newsletters, or microsites.

• Working knowledge of Salesforce, SAP, and Databricks, or comparable CRM, ERP, and lakehouse platforms.

• Light design fluency - comfort with brand templates and visual hierarchy; familiarity with tools like Figma, Adobe Express, or Canva for occasions when PowerPoint won9t cut it.

• Exposure to AI-assisted content generation (e.g., Copilot, generative tools) and a point of view on where it helps versus where it doesn9t.

• Experience working across multiple regions and time zones in a matrixed global organization.

Why this role is worth your time:

• You9ll work on the customers that move the business. Our global strategic customers are some of the largest food brands on the planet - the work you produce reaches their executive teams.

• The output is visible. Your decks get walked into customer headquarters. Your newsletters land in inboxes that matter. This isn9t analytics in a back room.

• Analyst plus storyteller is a rare blend, and we9ll invest in both sides of it. You9ll have room to push on creativity - new formats, new ways of presenting insight - as long as the data underneath holds up.

• A seat at the strategy table. You won9t just answer Sales Leader questions; you9ll help shape the questions they bring to customers in the first place.

Compensation Package : $81,600.00 - $108,900.00 . CAD annually + Bonus Eligibility

The above reflects the target compensation range for the position at the time of posting. Hiring compensation will be determined based on experience, skill set, education and training, and other organizational needs. This posting is for an existing vacancy.

Benefits: At McCain, we9re on a mission to create a winning culture that puts employee safety and well-being at the heart of what we do, every day. We understand and appreciate that each person9s needs are unique and ensure our benefits & well-being programs reflect that. Employees are eligible for the following benefits: health coverage (medical, dental, vision, prescription drug), retirement savings benefits, and leave support including medical, family and bereavement. Well-being programs include vacation and holidays, company-supported volunteering time, and mental health resources. Coverages are aligned with country, provincial and state governing plans and can vary by work level, location and nature of the role. Additional benefit detail available during the application process.

Your well-being matters to us, and we9re here to provide you with the necessary resources to support you in being your best self at work - and at home.

Job Family: Supply Chain & Logistics
Location(s): CA - Canada : Ontario : Toronto

Company: McCain Foods (Canada)