Job Description:This job is responsible for managing multiple operations segments or divisions for a site, region, product line, or business group within the bank's internal operations. Key responsibilities include resolving broad operational issues, ensuring compliance with policies, and leading implementation of opportunities to improve process performance and operating efficiency. Job expectations include coordinating activities and processes with Lines of Business and other operations segments to set strategic direction and promote ideas, and managing two or more levels of managers.
LOB Description: The Relationship Manager serves as the primary liaison for designated business partners and connects them with the appropriate Global Credit Operations teams. This role provides a single point of contact for issues, initiatives, escalations, and priorities that cross functional boundaries. The Relationship Manager coordinates responses, clarifies ownership, supports senior leaders, and helps drive work to timely resolution.
Responsibilities:- Serve as the primary liaison for designated business partners, managing ongoing engagement, communications, meetings, and follow-up activities.
- Act as a strategic advisor to senior leaders and provide clear, timely updates on priorities, risks, and issues.
- Translate business priorities into coordinated cross-functional actions, deliverables, and issue resolution
- Own intake and coordination for client escalations and drive issues toward resolution.
- Monitor commitments and ensure functional owners remain accountable for execution.
- Identify recurring themes and stakeholder feedback to recommend process, control, and collaboration improvements.
- Serve as the connection between Business Partner strategies and Operations priorities, ensuring plans, investments, and roadmaps remain aligned.
- Maintain visibility into strategic initiatives, transformation programs, AI adoption efforts, platform modernization activities, and organizational changes across both Business partners and Operations.
- Identify and proactively address misalignment, overlapping initiatives, conflicting priorities, or competing investment decisions before they impact execution.
- Promote enterprise thinking by identifying opportunities to leverage common solutions, shared capabilities, AI initiatives, and best practices across business lines and operations teams.
Required Qualifications:- Strong relationship management and stakeholder engagement skills.
- Ability to communicate clearly and professionally with senior leaders and business partners.
- Sound judgment and the ability to manage sensitive issues with discretion.
- Strong coordination, organization, and follow-through across multiple priorities.
- Ability to work across functional boundaries and influence outcomes without direct authority.
- Problem-solving skills with a focus on ownership, accountability, and timely resolution.
- Ability to identify patterns, connect related issues, and surface improvement opportunities.
- Ability to translate business needs into clear actions, owners, and next steps.
- Comfort managing escalations, competing priorities, and time-sensitive deliverables.
Desired Qualifications: - Global Credit Operations knowledge and/or experience
- Understanding of common platforms utilized by Global Credit Operations (LoanIQ, Credit Center, GFS, Alfa, Stucky, etc.)
Shift:1st shift (United States of America)
Hours Per Week: 40
Pay Transparency detailsUS - MA - Waltham - 1025 Main St - 1025 Main St - Waltham (MA6536)
Pay and benefits information
Pay range
$150,000.00 - $300,000.00 annualized salary, offers to be determined based on experience, education and skill set.
Discretionary incentive eligible
This role is eligible to participate in the annual discretionary plan. Employees are eligible for an annual discretionary award based on their overall individual performance results and behaviors, the performance and contributions of their line of business and/or group; and the overall success of the Company.
Benefits
This role is currently benefits eligible. We provide industry-leading benefits, access to paid time off, resources and support to our employees so they can make a genuine impact and contribute to the sustainable growth of our business and the communities we serve.
