Opportunity

We are seeking an experienced Global Control Tower Manager to co-lead our Freight Forwarding Control Tower organization supporting a strategic global customer.

In this role, you will be responsible for driving end-to-end shipment visibility, exception management, operational performance, customer governance, and continuous improvement across a complex international logistics network. You will serve as a key operational leader, ensuring proactive monitoring, timely escalation management, and consistent execution across regions, products, carriers, vendors, and customer-facing teams.

Working closely with Operations, Customer Experience, Product, Commercial, Technology, and external partners, you will help deliver best-in-class service reliability, operational transparency, and customer outcomes while continuously enhancing the scalability and effectiveness of our Control Tower operating model.

This role is ideal for a logistics professional who combines deep freight forwarding expertise with strong analytical capabilities, stakeholder management, and a passion for operational excellence.

What We Are Looking For

Personal Profile

The successful candidate is a highly analytical, customer-focused, and operationally driven leader with a strong commercial mindset.

You are comfortable operating in a complex global matrix environment and have the ability to translate operational insights into meaningful business outcomes. You can effectively balance immediate operational priorities with long-term process improvement and transformation initiatives.

You establish credibility with customers, operational teams, and senior stakeholders through your expertise, structured approach, and ability to drive alignment across a geographically dispersed network.

You are energized by solving complex supply chain challenges and are passionate about leveraging data, visibility, and digital solutions to improve customer experience and operational performance.

Key Competencies

Leadership

• Proven experience leading and developing high-performing teams across multiple geographies and cultures.
• Ability to build alignment and drive results within a matrix organization through influence and collaboration.
• Strong coaching, prioritization, and performance management capabilities.
• Ability to create clarity, focus, and momentum in fast-paced and complex operational environments.
• Demonstrated capability to lead change and drive continuous improvement across diverse stakeholder groups.

Data & Performance Management

• Strong analytical mindset with the ability to interpret complex operational data and identify performance trends.
• Experience utilizing dashboards, KPIs, reporting tools, and data-driven insights to drive business decisions.
• Ability to convert analysis into actionable improvement initiatives with measurable outcomes.
• Strong focus on operational performance, customer outcomes, and accountability.
• Experience developing performance governance frameworks and driving execution against targets.

Operational Excellence

• Deep understanding of freight forwarding operations across Ocean, Air, Landside, and multimodal transportation.
• Strong process discipline with experience standardizing and optimizing operational workflows.
• Ability to identify root causes, implement sustainable corrective actions, and prevent recurrence of operational issues.
• Strong knowledge of shipment lifecycle management, milestone performance, and exception handling processes.
• Demonstrated experience driving operational excellence and service reliability within complex supply chain environments.

Digital & Transformation Mindset

• Passion for leveraging technology, visibility platforms, and digital tools to improve operational performance.
• Experience supporting or implementing Control Tower, visibility, or supply chain management solutions.
• Ability to contribute to the development of scalable digital capabilities that improve transparency, cost efficiency, customer experience, and operational resilience.
• Continuous improvement mindset with a focus on simplification, automation, and operational standardization.

Preferred Experience

• Significant experience within Freight Forwarding, Supply Chain Management, Logistics, 3PL, 4PL, or Integrated Logistics environments.
• Experience managing strategic global customers and complex supply chain operations.
• Strong background in Control Tower Operations, Customer Operations, Operational Excellence, or Global Logistics Management.
• Proven track record of driving performance improvements through data, process optimization, and stakeholder collaboration.
• Experience working in an international and matrixed organization with multiple stakeholders and cross-functional teams.