Responsibilities

The Child Safety Operations team ensures the timely detection and removal of content across the broad spectrum of online child endangerment, such as child sexual abuse and exploitation. Through close partnerships with Legal, Policy, and Product & Process teams, the team is responsible for managing global time critical escalations, and child sexual exploitation and abuse incidents to protect our online community. Responsibilities: - You will lead a team of Child Safety Leads and Specialists, ensuring daily operational effectiveness, set goals for the team, and be responsible for their wellness. - You'll coach/mentor team members and devise development plans for their professional development. - You'll lead and manage escalations of child safety requests, including from law enforcement, liaising with Legal, Policy, Product, Government Relations teams and Law Enforcement Operations colleagues whenever necessary. - You'll identify risks and issues across the business and create programs and processes to solve them proactively. Establish regular reporting to keep stakeholders and leadership up to date on progress, findings and recommendations. - You'll manage multiple projects of moderate-to-high complexity and scope. Work cross-functionally to ensure coordination and alignment on objectives and key results. - You'll enhance our operational workflows via process improvements and identification of automation opportunities. Drive innovation regarding processes and best practices for implementing policies. - You will represent TikTok as a senior public-facing voice on our safeguarding and reporting mechanisms for child safety exploitation and abuse material, including participation in external forums with child protection organizations - You'll keep abreast and evaluate the impact of global legislative, regulatory and legal developments related to the handling and reporting of child safety material. - You'll define and implement a long-term strategy that addresses scaling for the future. - You'll set, interpret performance metrics with the goal of impacting organizational change as a result. - You'll address sensitive content issues, including but not limited to graphic images, videos and writings, offensive or derogatory language, and other objectionable material.

Qualifications

Minimum Qualification(s): - 5+ years of experience working with Trust and Safety issues or similar related fields of work, and types of online abuse. - 2+ years of management experience leading cross regional operational teams. - Experience in engaging with Law Enforcement, Government and Child Protection organisations - Experience in reviewing or being exposed to sensitive content as a part of removal flows calibrations and escalations management. - Experience in managing multiple projects and devising team strategies. - Ability to work successfully in cross-functional teams, senior stakeholders, and with executives. - Experience and a sound knowledge of Law Enforcement Child Safety investigations. Preferred Qualification(s): - Experience with social media, analytical tools, and open source investigation.

Job Information

[For Pay Transparency]Compensation Description (Annually)

The base salary range for this position in the selected city is $166400 - $352800 annually.

Compensation may vary outside of this range depending on a number of factors, including a candidate's qualifications, skills, competencies and experience, and location. Base pay is one part of the Total Package that is provided to compensate and recognize employees for their work, and this role may be eligible for additional discretionary bonuses/incentives, and restricted stock units.

Benefits may vary depending on the nature of employment and the country work location. Employees have day one access to medical, dental, and vision insurance, a 401(k) savings plan with company match, paid parental leave, short-term and long-term disability coverage, life insurance, wellbeing benefits, among others. Employees also receive 10 paid holidays per year, 10 paid sick days per year and 17 days of Paid Personal Time (prorated upon hire with increasing accruals by tenure).

The Company reserves the right to modify or change these benefits programs at any time, with or without notice.

For Los Angeles County (unincorporated) Candidates:

Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state, and local laws including the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Our company believes that criminal history may have a direct, adverse and negative relationship on the following job duties, potentially resulting in the withdrawal of the conditional offer of employment:

1. Interacting and occasionally having unsupervised contact with internal/external clients and/or colleagues;

2. Appropriately handling and managing confidential information including proprietary and trade secret information and access to information technology systems; and

3. Exercising sound judgment.

Trust & Safety

Content that this role interacts with includes images, video, and text related to every-day life, but it can also include (but is not limited to) bullying; hate speech; child safety; depictions of harm to self and others, and harm to animals. Hence, it is possible that this role will be exposed to harmful content on a daily basis.

TikTok recognises that keeping our platform safe for the TikTok communities is no ordinary job which can be both rewarding and psychologically demanding and emotionally taxing for some. This is why we are sharing the potential hazards, risks and implications in this unique line of work from the start, so our candidates are well informed before joining.

We are committed to the wellbeing of all our employees and promise to provide comprehensive and evidence-based programs, to promote and support physical and mental wellbeing throughout each employee's journey with us. We believe that wellbeing is a relationship and that everyone has a part to play, so we work in collaboration and consultation with our employees and across our functions in order to ensure a truly person-centred, innovative and integrated approach.