Title: Global Advocacy Program Specialist

Department & Team: Genesys Customer Advocacy and Engagement, Customer Success Digital Transformation

Reports to: Senior Director, Customer Success Digital Transformation

Location:U.S. office or virtual

About the Role

Were seeking a talented advocacy/community professional to join our Customer Success Digital Transformation team. As the face of advocacy within our , youll build trusted relationships with customers and amplify their voices throughpeer reviews and digital engagement within our new customer portal.

By curating authentic customer stories and creating valuable engagement opportunities, you directly influencecustomer adoption, satisfaction, retention, pipeline and win rate.

This role is ideal for someone who blends relationship-building with program management excellence: you a hands-on, action-oriented professional who thrives in a collaborative, fast-moving environment.

Your Day-to-Day Responsibilities

• Build and manage the advocacy content calendar in alignment with company strategy, product priorities, and customer interests.

• Create and publish compelling content across community, campaigns and virtual events to deepen engagement and highlight customer success stories.

• Foster and support online engagementwithin specialty communities of VIP customers such as Amplifiers, Maestros, Customer Advisory Board (CAB) members, and Community Rockstars to strengthen peer-to-peer connection and brand loyalty.

• Identify and pilot new engagement formats or reward experiences based on community feedback and data insights.

• Collaborate cross-functionallywith program managers, engineers, UX designers/researchers, and community moderators to deliver a unified, customer-centric experience.

• Recruit and manage peer reviewers andmaintain a customer quote librarythat promotes authentic customer sentiment across sales, marketing, and customer success channels.

• Deliver monthly executive summarieswith insights on advocacy growth, peer review performance, community engagement, orchestrator portal usage and emerging customer sentiment trends.

• Support program leads in managing the global budget for advocacy/community rewards, including coordinating vendors for swag and fulfillment.

What You Bring

• 3 6 years of experience in customer advocacy, customer marketing, and/or community management, with proven success recruiting and motivating advocates.

• Strong organizational skills to manage multiple projects and stakeholders simultaneously.

• Excellent communication and interpersonal skills with the ability to build trust at all levels of an organization.

• Creative thinker with strong copywriting ability and attention to detail.

• Data-driven mindset: skilled in turning metrics and customer sentiment into actionable insights.

• Hands-on, proactive, and comfortable making decisions quickly.

• Experience with online customer events/forums; familiarity with advocacy platforms is a plus.

• Bachelors degree in business, communications, marketing, or related field.

• Experience with Genesys solutions, WordPress, Pendo, and/or customer advocacy platforms preferred.

Success in the First 6 Months

• Peer Reviews:Deliver a measurable increase in review volume and ratings across priority platforms, with strong advocate participation.

• Advocacy Engagement:Launch a refreshed content calendar and deliver consistent, high-value touchpoints that increase engagement in the advocacy community.

• Metrics & Insights:Provide leadership with actionable insights through monthly executive summaries that link advocacy activity to pipeline, win rate, and retention.

• Cross-Functional Partnerships:Build strong alignment with marketing, sales, and product teams to ensure advocacy stories and reviews are leveraged in campaigns, references, and sales cycles.

• Customer Relationships:Establish trusted connections with early advocates and nurture them into program champions.

#LI-Remote

Compensation:

This role has a market-competitive salary with an anticipated base compensation range listed below. Actual salaries will vary depending on a candidates experience, qualifications, skills, and location. This role might also be eligible for a commission or performance-based bonus opportunities.

$81,100.00 - $142,500.00

Benefits:

• Medical, Dental, and Vision Insurance.

• Telehealth coverage

• Flexible work schedules and work from home opportunities

• Development and career growth opportunities

• Open Time Off in addition to 10 paid holidays

• 401(k) matching program

• Adoption Assistance

• Fertility treatments

Click to view a summary overview of our Benefits.

If a Genesys employee referred you, please use the link they sent you to apply.