McKesson

Gestionnaire Senior, Soutien des solutions, maintenance et gestion des fournisseurs / Sr Manager, Solution Support, Maintenance & Vendor Management

McKesson$97K — $162K *
Information Technology
8 - 10 years of experience
Job Overview by Ladders

Qualifications

  • 9+ years of professional experience in application support or service delivery
  • 1+ years of supervisory or management experience
  • Strong leadership skills in managing teams
  • Deep understanding of IT service management practices
  • Experience with vendor management and accountability
  • Excellent communication and influencing abilities
  • Ability to navigate complex, multifaceted environments

Responsibilities

  • Lead daily operations of application support and maintenance
  • Ensure system stability and performance according to SLAs
  • Manage incident, problem, and change resolutions
  • Drive continuous improvement in support processes
  • Oversee vendor relationships and service delivery
  • Establish and monitor KPIs for service performance
  • Collaborate with stakeholders to prioritize enhancements

Benefits

  • Competitive compensation package including base pay and bonuses
  • Opportunities for professional growth and career advancement
  • Access to comprehensive health and wellness programs
  • Work in a collaborative and innovative environment
  • Engagement in community involvement and service initiatives
Full Job Description
Gestionnaire senior, Soutien des solutions, maintenance et gestion des fournisseurs

Résumé

En tant que gestionnaire senior, vous êtes responsable de la stabilité, de la performance et de l’amélioration continue des solutions en production. Vous dirigez les opérations de soutien, supervisez les activités de maintenance et gérez les fournisseurs afin d’assurer une livraison de services fiable, sécurisée et alignée sur les priorités d’affaires.


Vos responsabilités
Soutien des solutions et opérations
  • Diriger les opérations quotidiennes de soutien applicatif
  • Assurer la stabilité, la performance et la disponibilité des systèmes
  • Piloter la gestion des incidents, problèmes et changements (incluant l’analyse de causes racines)
  • Assurer une résolution rapide des incidents selon leur impact d’affaires
  • Suivre les indicateurs de performance (KPI) et la santé des services
Maintenance et amélioration continue
  • Planifier et superviser les correctifs, mises à jour et activités de maintenance
  • Arrimer les interventions aux priorités d’affaires et aux contraintes opérationnelles
  • Réduire les incidents récurrents, la dette technique et les risques
  • Assurer la conformité aux exigences de sécurité et réglementaires
Gestion des fournisseurs
  • Gérer les relations avec les fournisseurs et partenaires externes
  • Assurer le respect des ententes de service (SLA) et des engagements contractuels
  • Suivre la performance des fournisseurs via des indicateurs et des revues de service
  • Superviser la gestion des vulnérabilités et les plans de remédiation
  • Collaborer avec les équipes internes (Approvisionnement, Sécurité, Juridique, Finances)
  • Gérer les licences et contrats afin d’assurer la continuité des services
Leadership et collaboration
  • Diriger et développer une équipe de professionnels TI
  • Agir comme point de contact principal auprès des parties prenantes
  • Communiquer efficacement lors des incidents et activités critiques
  • Collaborer avec les équipes internes pour assurer une livraison fluide
  • Favoriser une culture de responsabilité et d’amélioration continue
Votre profil
  • Expérience en soutien applicatif, opérations ou gestion des services
  • Bonne compréhension des pratiques ITSM (incidents, problèmes, changements)
  • Expérience en gestion de fournisseurs et suivi de performance
  • Solides capacités d’analyse, de planification et de priorisation
  • Excellentes habiletés de communication et d’influence
  • Capacité à évoluer dans des environnements complexes et exigeants
  • Approche structurée et orientée résultats
  • Expérience en environnement réglementé (atout)
Exigences minimales
  • Baccalauréat ou expérience équivalente
  • Environ 9+ années d’expérience professionnelle
  • Expérience en gestion d’équipe
Atouts
  • Expérience en soutien applicatif, développement ou systèmes ERP / distribution
  • 3 à 5 ans d’expérience en gestion de personnel
  • Connaissance des systèmes d’entreprise (logistique, entreposage, finance, facturation)
  • Connaissance des pratiques de gouvernance et conformité TI
  • Expérience en gestion de fournisseurs et optimisation des coûts
  • Bilinguisme (français et anglais) requis

______________________________________________________________________________________________________________________________________

Job Title

Senior Manager, Solution Support, Maintenance & Vendor Management

Summary

We are looking for a Senior Manager to lead solution support operations, maintenance activities, and vendor management across critical systems. This role drives reliability, performance, and continuous improvement by leading teams, managing third-party partners, and ensuring seamless delivery of support services aligned with business priorities.

What You’ll Do
  • Lead and manage teams responsible for application and solution support, maintenance, and incident management
  • Oversee end-to-end support operations, ensuring system stability, uptime, and performance meet defined SLAs
  • Develop and execute support strategies aligned with business and technology objectives
  • Manage vendor relationships, including performance, contracts, and service delivery outcomes
  • Drive continuous improvement initiatives across support processes, tools, and operating models
  • Establish and monitor KPIs, dashboards, and reporting to track service performance and identify gaps
  • Partner with engineering, product, and business stakeholders to prioritize fixes, enhancements, and releases
  • Manage escalations, resolve complex production issues, and mitigate operational risks
  • Ensure compliance with internal policies, security standards, and regulatory requirements
  • Optimize resource allocation, budgets, and support models (onshore/offshore, internal/external)
What You Bring
  • Strong leadership experience managing support, operations, or service delivery teams
  • Deep understanding of application support models, incident/problem/change management
  • Experience managing external vendors and holding accountability for performance and SLAs
  • Ability to operate in complex, matrixed environments with multiple stakeholders
  • Strong analytical and problem-solving skills with a focus on root cause resolution
  • Excellent communication skills with the ability to influence senior stakeholders
  • Experience with IT service management tools and frameworks (e.g., ITIL-aligned practices)
  • Proven ability to drive operational improvements and deliver measurable outcomes
Minimum Requirements
  • Degree or equivalent experience
  • Typically requires 9+ years of professional experience
  • Typically requires 1+ years of supervisory and/or management experience
Preferred Skills & Experience
  • Experience leading large-scale support or managed services environments
  • Strong vendor governance and contract management experience
  • Background in cloud platforms, enterprise applications, or data platforms
  • Experience implementing or improving IT service management frameworks
  • Track record of driving automation and support optimization initiatives
  • Financial acumen with experience managing budgets and vendor spend

We are proud to offer a competitive compensation package at McKesson as part of our Total Rewards. This is determined by several factors, including performance, experience and skills, equity, regular job market evaluations, and geographical markets. The pay range shown below is aligned with McKesson's pay philosophy, and pay will always be compliant with any applicable regulations. In addition to base pay, other compensation, such as an annual bonus or long-term incentive opportunities may be offered. For more information regarding benefits at McKesson, please 

Our Base Pay Range for this position

$97,700 - $162,800

McKesson has become aware of online recruiting-related scams in which individuals who are not affiliated with or authorized by McKesson are using McKesson’s (or affiliated entities, like CoverMyMeds or RxCrossroads) name in fraudulent emails, job postings or social media messages. In light of these scams, please bear the following in mind:

McKesson Talent Advisors will never solicit money or credit card information in connection with a McKesson job application.


McKesson Talent Advisors do not communicate with candidates via online chatrooms or using email accounts such as Gmail or Hotmail. Note that McKesson does rely on a virtual assistant (Gia) for certain recruiting-related communications with candidates.

McKesson job postings are posted on our career site: .

About McKesson

McKesson Corporation provides medicines, pharmaceutical supplies, information and care management products and services across the healthcare industry. The Company operates in two segments. The McKesson Distribution Solutions segment delivers ethical drugs, medical-surgical supplies and equipment and health and beauty care products throughout North America. This segment also provides specialty pharmaceutical solutions for biotech and pharmaceutical manufacturers, sells financial, operational and clinical solutions for pharmacies (retail, hospital, long-term care) and provides consulting, outsourcing and other services. The McKesson Technology Solutions segment delivers enterprise-wide clinical, patient care, financial, supply chain, strategic management and software solutions. In July 2011, the Company acquired Portico Systems from Safeguard Scientifics, Inc. On March 25, 2012, it acquired the independent banner and franchise businesses of Katz Group Canada Inc. McKesson Distribution Solutions delivers pharmaceuticals to retail pharmacies and institutional providers like hospitals and health systems. They operate pharmaceutical distribution centers across the country, serving customers in all 50 states. They also deliver a comprehensive offering of health care products, technology, equipment and related services to the alternate site market, including physician offices, surgery centers, long-term care facilities and home care businesses across the country. McKesson is currently the largest pharmaceutical distributor in North America. McKesson also operates McKesson Canada and has an equity holding in Nadro, a leading distributor in Mexico.

McKesson Careers

Join McKesson, a leading global healthcare company, and be part of a team that is redefining the future of healthcare. With a variety of job opportunities available, McKesson is the perfect place to advance your career, whether you're a seasoned professional or just starting out. Work You’ll Do At McKesson, we are committed to improving care in every setting—one product, one partner, one patient at a time. We’re seeking talented professionals to join our team and contribute to a culture of innovation, diversity, and leadership. Our employees are driven by a deep sense of purpose and a desire for continuous growth and improvement. Empower Your Future in Healthcare With positions ranging from internships to leadership roles, McKesson offers unparalleled employment opportunities to develop your skills and advance your career. Our commitment to diversity training ensures that all team members have the opportunity to thrive. Join a team where your skills will be honed, your professional growth will be supported, and where you can genuinely see the difference you make in the lives of patients around the world. Innovative Work Environment McKesson is at the forefront of healthcare innovation. Our team is constantly exploring new ways to improve patient outcomes and streamline care processes. This commitment to innovation is what sets us apart and what makes McKesson an exciting place to work. Career Development and Benefits McKesson believes in nurturing the potential of its employees through robust career development programs and comprehensive benefits designed to support your life and well-being. From leadership training to health and wellness benefits, we ensure our team members are equipped to meet their professional and personal goals. Explore Job Opportunities Whether you’re looking for an internship to kickstart your career, or a senior position to utilize your extensive experience, McKesson offers a range of opportunities. Explore our open positions and find where you can make a difference at McKesson. Stay Connected Join Our Team Search for open positions that match your skills and interests. We are looking for passionate, curious, and solution-driven team players who are ready to take the next step in their careers. Keep Up to Date Stay ahead with career tips, insider perspectives, and industry-leading insights you can put to use today—all from the people who work here. Networking and Professional Growth At McKesson, networking and professional growth are part of our everyday environment. We encourage our employees to connect, share, and learn from each other to foster personal and professional development. Job Alert Emails Personalize your subscription to receive job alerts, latest news, and insider tips tailored to your preferences. Discover the exciting and rewarding career opportunities that await you at McKesson. Join McKesson today and be part of a team that is dedicated to shaping the future of healthcare.
Learn more about McKesson
Size
58,000 employees
Market Cap
$53.7 billion
Industry
Net Income
-$4.1 billion
Founded
1833
5 Year Trend
+5.9%
Revenue
$237.6 billion
NASDAQ

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