Syntricate Technologies

Genesys PureEngage Tech Lead

Syntricate Technologies$100K — $130K *
Telecommunications & Hardware
8 - 10 years of experience
Job Overview by Ladders

Qualifications

  • 8+ years experience in IT support, specifically with Genesys PureEngage and PureCloud applications.
  • Proven ability to configure complex functionalities within Genesys, including queues and data actions.
  • Experience in inbound/outbound interaction management solutions for diverse customer requirements.
  • Strong knowledge in monitoring and maintaining Genesys infrastructure and CTI routing.
  • Expertise in performing health checks and troubleshooting within various Genesys environments.

Responsibilities

  • Provide L2 support for Genesys PureEngage Connect applications.
  • Configure essential components in Genesys PureCloud such as queues, skills, and policies.
  • Implement and support interaction management solutions for different clients.
  • Monitor and maintain the integrity of the Genesys infrastructure and call routing systems.
  • Perform health checks and troubleshoot Genesys applications during server maintenance activities.

Benefits

  • Opportunity to work with cutting-edge technology in a leading contact center solution.
  • Supportive work environment focused on professional growth and development.
  • Access to training and certifications to enhance skills in Genesys platforms.
Full Job Description
Required Skills: 8+ Year Experience
  • Providing L2 Support for Genesys PureEngage Connect Applications.
  • Genesys PureCloud: Created and configured all the required fields like Queues, Skills, Data actions, Data tables, Wrap-up codes, Schedules, and Policies for recordings.
  • Implementation and support of inbound/outbound interaction management solutions for different customers.
  • Monitoring the complete Genesys Infrastructure, Support, maintain, and test CTI Genesys Call Routing.
  • Performing Health Checks of Genesys Applications.
  • Genesys contact center application support during Server patching and database activity.
  • Creating Route Point, DNs, ACD ID, Persons, VQ, GQ, etc. in CME.
  • Analyzing T-Server / SIP Server logs for troubleshooting, URS logs for the call flow and troubleshooting.
  • Loading and Releasing Strategy from the Route Point as per the Change Request.
  • Supporting and maintaining Genesys contact center software.
  • Provide technical support on planned patching activities for Windows and Linux environment.

About Syntricate Technologies

Syntricate Technologies Careers

Joining Syntricate Technologies presents an unparalleled opportunity to advance a career in technology with a company at the forefront of digital innovation. Syntricate Technologies is renowned for its commitment to leadership, diversity, and leveraging technology to solve complex problems. This is where professionals come to not just seek job opportunities but to forge lasting careers in an environment that values growth and leadership.

Explore Career Opportunities

Syntricate Technologies is actively hiring and offers a variety of positions that cater to different skills and career aspirations. From entry-level roles to leadership positions, the potential for professional advancement is nearly limitless. Syntricate Technologies is not just a company; it's a place where talented individuals can thrive.

Innovation and Professional Growth

At Syntricate Technologies, innovation isn't just another buzzword—it's the cornerstone of the company culture. Employees are encouraged to push the boundaries of what is possible, bringing groundbreaking solutions to the table. With a team of dedicated professionals, Syntricate Technologies fosters a culture of continuous improvement and professional growth.

Diversity and Inclusion

Syntricate Technologies believes that diversity fuels innovation. With a commitment to creating a diverse and inclusive workplace, the company actively seeks to hire individuals from various backgrounds and experiences. Diversity training is integral, ensuring that all team members feel valued and understood.

Internship Programs and Employment Benefits

For those starting their careers, Syntricate Technologies offers robust internship programs that provide real-world experience and networking opportunities. Interns at Syntricate Technologies gain invaluable industry insights and professional skills that are crucial for future employment. Full-time employees enjoy a comprehensive benefits package that supports both their professional and personal lives. Benefits at Syntricate Technologies are designed to ensure employees are healthy, happy, and secure.

Applying for a Position

To apply for a position at Syntricate Technologies, candidates should prepare a resume that highlights relevant experience and skills. The interview process is designed to assess not only professional qualifications but also a candidate's fit within the company culture. Syntricate Technologies values curiosity, creativity, and a passion for technology.

Stay Connected with Syntricate Technologies Careers

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Discover the career possibilities that await at Syntricate Technologies. Search open positions that match your skills and interests. Syntricate Technologies is looking for passionate, driven, and innovative team players ready to contribute to a leading technology company.

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51 employees
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