Syntricate Technologies

Genesys Engage Composer Developer

Syntricate Technologies$90K — $120K *
Telecommunications & Hardware
Less than 5 years of experience
Job Overview by Ladders

Qualifications

  • Proven expertise as ECCS Call Routing developer with Genesys 8.5 and SIP experience
  • Skilled in developing Voice/Routing Strategies using Genesys Composer
  • Proficient in Genesys Rule Engine (GRE) and GRAT configuration
  • Significant hands-on experience with large-scale Genesys 8.5 deployments
  • Background in Genesys IRD Development and familiarity with GAX and Pulse
  • Strong focus on testing, including unit and system tests
  • Experiential knowledge of high-complexity contact center implementations, particularly in call routing and queuing.

Responsibilities

  • Develop and implement call routing solutions utilizing Genesys technologies
  • Configure and manage Genesys components for optimal performance
  • Troubleshoot and resolve issues in Genesys configurations and integrations
  • Conduct thorough testing of new features and fixes to ensure quality
  • Collaborate with teams to enhance Genesys system capabilities and stability
  • Monitor system performance and respond to incidents efficiently

Benefits

  • Comprehensive health insurance plan including medical, dental, and vision coverage
  • 401(k) retirement savings plan with company match
  • Flexible work hours and potential for remote work
  • Professional development opportunities and training programs
  • Employee wellness initiatives and programs
Full Job Description
Required Skills:
  • ECCS Call Routing developer with Genesys 8.5 and SIP experience
  • Voice/Routing Strategies development in Genesys composer
  • Genesys Rule Engine, GRE and GRAT development and configuration.
  • Hands on experience with very large-scale deployment of Genesys 8.5 - Framework, Configuration and Management, Routing & Media components with integration experience with Client. Demonstrated knowledge and ability to troubleshoot any complex issues around Genesys config/management layers, routing layer, Genesys SIP, Genesys IRD, Media server, and ICON/Info Mart.
  • Experience working on Genesys IRD Development, Genesys Administrator, GAX, Pulse and the ability to create, modify, and maintain templates (preferred).
  • Test-infected attitude (strong desire to perform thorough and exhaustive unit, integration and system testing).
  • Experience in Contact Center Technology with hands-on experience on high-complexity Genesys implementations (8.x and above) with focus on call routing, queuing and transfers (non IVR). Understand how SIP server provides CTI data to the rest of the Genesys infrastructure
  • In depth understanding of how ORS Server interacts with URS Server. In depth understanding of the T-Lib Event Model
  • Experience in troubleshooting individual products as well as system integrations between products by tracking through log files and logically being able to determine where problem might reside. Understand the different components of a Stat Server

About Syntricate Technologies

Syntricate Technologies Careers

Joining Syntricate Technologies presents an unparalleled opportunity to advance a career in technology with a company at the forefront of digital innovation. Syntricate Technologies is renowned for its commitment to leadership, diversity, and leveraging technology to solve complex problems. This is where professionals come to not just seek job opportunities but to forge lasting careers in an environment that values growth and leadership.

Explore Career Opportunities

Syntricate Technologies is actively hiring and offers a variety of positions that cater to different skills and career aspirations. From entry-level roles to leadership positions, the potential for professional advancement is nearly limitless. Syntricate Technologies is not just a company; it's a place where talented individuals can thrive.

Innovation and Professional Growth

At Syntricate Technologies, innovation isn't just another buzzword—it's the cornerstone of the company culture. Employees are encouraged to push the boundaries of what is possible, bringing groundbreaking solutions to the table. With a team of dedicated professionals, Syntricate Technologies fosters a culture of continuous improvement and professional growth.

Diversity and Inclusion

Syntricate Technologies believes that diversity fuels innovation. With a commitment to creating a diverse and inclusive workplace, the company actively seeks to hire individuals from various backgrounds and experiences. Diversity training is integral, ensuring that all team members feel valued and understood.

Internship Programs and Employment Benefits

For those starting their careers, Syntricate Technologies offers robust internship programs that provide real-world experience and networking opportunities. Interns at Syntricate Technologies gain invaluable industry insights and professional skills that are crucial for future employment. Full-time employees enjoy a comprehensive benefits package that supports both their professional and personal lives. Benefits at Syntricate Technologies are designed to ensure employees are healthy, happy, and secure.

Applying for a Position

To apply for a position at Syntricate Technologies, candidates should prepare a resume that highlights relevant experience and skills. The interview process is designed to assess not only professional qualifications but also a candidate's fit within the company culture. Syntricate Technologies values curiosity, creativity, and a passion for technology.

Stay Connected with Syntricate Technologies Careers

Interested candidates are encouraged to explore the various job opportunities on the Syntricate Technologies careers page. Stay updated with the latest company news, employment trends, and career tips by subscribing to the Syntricate Technologies careers newsletter.

Join Syntricate Technologies

Discover the career possibilities that await at Syntricate Technologies. Search open positions that match your skills and interests. Syntricate Technologies is looking for passionate, driven, and innovative team players ready to contribute to a leading technology company.

SEARCH SYNTRICATE TECHNOLOGIES JOBS

Keep Up to Date

Stay ahead with career tips, insider perspectives, and industry-leading insights you can put to use today—all from the people who work at Syntricate Technologies.

READ CAREERS BLOG

Job Alert Emails

Personalize your subscription to receive job alerts, latest news, and insider tips tailored to your preferences. See what exciting and rewarding opportunities await at Syntricate Technologies.
Learn more about Syntricate Technologies
Size
51 employees
Industry

Similar Jobs

More Jobs at Syntricate Technologies

More Telecommunications & Hardware Jobs

Find similar Genesys Engage Composer Developer jobs: