Syntricate Technologies

Application Support Senior Analyst

Syntricate Technologies • $90K — $120K *
US-AnywhereRemote in New York, NY
Finance & Insurance
5 - 7 years of experience
Today
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Job Overview by Ladders

Qualifications

  • 5-8 years of experience in Production support or software development, ideally in fintech
  • Strong SQL skill set with proficient query writing capabilities
  • Experience with FIS GMI, AS/400 and System 36/RPGLE
  • Knowledge of ITRS and ServiceNow software platforms
  • Familiarity with ITIL processes is a plus
  • Ability to work in fast-paced environments with tight deadlines
  • Comfortable working with scripting languages like Python or Perl is a plus

Responsibilities

  • Provide technical support to GMI users and troubleshoot issues
  • Configure and maintain the GMI system, implementing updates as needed
  • Collaborate with development and project management teams for system efficiency
  • Monitor system performance and suggest optimization opportunities
  • Develop and maintain comprehensive system documentation
  • Participate in testing and implementation projects for system changes
  • Train GMI users and assist with onboarding new employees

Benefits

  • Hybrid work model (3 days onsite)
  • Opportunity to work in a dynamic fintech environment
  • Engagement with cross-functional teams for collaborative projects
  • Exposure to high-stakes production support efforts
  • Continuous professional development and learning opportunities
Full Job Description
Application Support Senior Analyst
NYC, NY (3 days onsite - Hybrid)
12 months
Web Cam Interview

W2 Only

MUST HAVE: FIS GMI, AS/400 and System 36/RPGLE, Strong SQL knowledge and query writing, ITRS, ServiceNow

Job Summary:
  • The FIS GMI product is a comprehensive, multi-currency, multi-asset class platform designed to support the middle and back-office operations of financial institutions, including banks, hedge funds, asset managers, and trading firms.
  • It provides integrated processing, accounting, and reporting capabilities across a range of financial instruments, including equities, fixed income, foreign exchange, derivatives, and commodities.
  • The role requires good analytical and troubleshooting skills to filter, prioritize and validate potentially complex and dynamic material from multiple sources. Strong communication and diplomacy skills are required.
Key Responsibilities:
  • Providing technical support to the GMI users, including troubleshooting issues, answering questions, and resolving problems
  • Configuring and maintaining the GMI system, including testing and implementing system changes and updates
  • Collaborating with other teams and departments, such as development, testing, and project management, to ensure effective system operation and support
  • Monitoring system performance and identifying opportunities for improvement or optimization
  • Developing and maintaining system documentation, including procedures and user guides
  • Participating in system testing, validation, and implementation projects
  • Providing training and support to GMI users, including new employee onboarding and ongoing training and development.
  • Provide technical solutions and liaise with the Operations business during critical production outages while managing the remediation tasks following these outages to avoid repeat failures.
  • Work with the Development and Release teams to ensure robust software implementations.
  • Create innovative solutions and proactive approaches to optimizing processes
  • Effectively communicate issues and status updates with business users, second level support, and development teams
Qualifications:
  • Excellent problem-solving skills and the ability to troubleshoot complex technical issues
  • Experience in Production support or software development for 5-8 years, preferably in fintech industry
  • Experience in ITIL would be beneficial
  • Experience in a demanding environment, working to strict deadlines
  • Experience in a service-based environment would be beneficial
  • Experience in analyzing and solving problems
  • GMI, AS/400 and System 36/RPGLE.
  • Strong SQL knowledge and query writing
  • ITRS, ServiceNow
  • Nice to have: Python, Perl, and or Scripting skills
Additional Requirements:
  • Ability to communicate well at all levels
  • Strong organizational skills
  • Self-motivating
  • Ability to work in a team environment
  • Ability to learn new skills quickly with little supervision
  • Possess strong communication skills, in both verbal and written format.
  • Well organized and able to multi-task.
  • Planning, delegation, multi-tasking, and prioritization skills.
  • Team-oriented with a collegial approach to addressing challenges.
  • Will be a highly motivated, strong performer with a proven ability to manage remote vendor teams to full effectiveness.
  • Willingness and proactivity to take ownership of issues and see them through to resolution.
  • Desire, and proven ability, to constantly improve technical environments and platforms.
  • Must have strong attention to detail and not be willing to settle for a job half done.
  • Be flexible to react to situations within the production support environment.

About Syntricate Technologies

Syntricate Technologies Careers

Joining Syntricate Technologies presents an unparalleled opportunity to advance a career in technology with a company at the forefront of digital innovation. Syntricate Technologies is renowned for its commitment to leadership, diversity, and leveraging technology to solve complex problems. This is where professionals come to not just seek job opportunities but to forge lasting careers in an environment that values growth and leadership.

Explore Career Opportunities

Syntricate Technologies is actively hiring and offers a variety of positions that cater to different skills and career aspirations. From entry-level roles to leadership positions, the potential for professional advancement is nearly limitless. Syntricate Technologies is not just a company; it's a place where talented individuals can thrive.

Innovation and Professional Growth

At Syntricate Technologies, innovation isn't just another buzzword—it's the cornerstone of the company culture. Employees are encouraged to push the boundaries of what is possible, bringing groundbreaking solutions to the table. With a team of dedicated professionals, Syntricate Technologies fosters a culture of continuous improvement and professional growth.

Diversity and Inclusion

Syntricate Technologies believes that diversity fuels innovation. With a commitment to creating a diverse and inclusive workplace, the company actively seeks to hire individuals from various backgrounds and experiences. Diversity training is integral, ensuring that all team members feel valued and understood.

Internship Programs and Employment Benefits

For those starting their careers, Syntricate Technologies offers robust internship programs that provide real-world experience and networking opportunities. Interns at Syntricate Technologies gain invaluable industry insights and professional skills that are crucial for future employment. Full-time employees enjoy a comprehensive benefits package that supports both their professional and personal lives. Benefits at Syntricate Technologies are designed to ensure employees are healthy, happy, and secure.

Applying for a Position

To apply for a position at Syntricate Technologies, candidates should prepare a resume that highlights relevant experience and skills. The interview process is designed to assess not only professional qualifications but also a candidate's fit within the company culture. Syntricate Technologies values curiosity, creativity, and a passion for technology.

Stay Connected with Syntricate Technologies Careers

Interested candidates are encouraged to explore the various job opportunities on the Syntricate Technologies careers page. Stay updated with the latest company news, employment trends, and career tips by subscribing to the Syntricate Technologies careers newsletter.

Join Syntricate Technologies

Discover the career possibilities that await at Syntricate Technologies. Search open positions that match your skills and interests. Syntricate Technologies is looking for passionate, driven, and innovative team players ready to contribute to a leading technology company.

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Learn more about Syntricate Technologies
Size
51 employees
Industry
Information Technology
* Ladders Estimates

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