General Supervisor, Service Parts

Work Mode: Onsite

Location: Kohler, WI

Opportunity:

The General Supervisor, ServiceParts is responsible for the operational activities of the Service Partsbusiness located in Kohler, Wisconsin. Underthe direction of the Sr. Manager - Distribution, this role is responsible forcoordinating all Service Parts initiatives and driving the operations to meetmarket needs. Communicate and recommendmodifications to established objectives, policies and procedures; and keep the ServiceParts business leadership informed of regular reports reflecting such things asproduction results, availability of labor, and changes in operatingrequirements. Drive continuousimprovement in production and labor utilization to ensure that quality partsmade available in the most cost effective way to meet the demands of ourcustomer in a timely manner. Duties areperformed in a manner consistent with the achievement of safety, quality, costand delivery metrics. The General Supervisor will lead a team of unionizedassociates with a focus on associate engagement, coaching and development.

Responsibilities:

• Manage the implementation of production methods, standards, techniques to ensure that parts and part kits are built and shipped correctly and on time for customer satisfaction as defined by the commitments to production and efficiency goals.
• Plan and implement adjustments to staffing levels in the Service Parts area to maintain labor effectiveness goals and meet goals for schedule adherence.
• Direct operations to ensure quality of product and with the support of safety, maintain programs that foster a safe work environment.
• Drive continuous improvement by leading efforts to improve operations efficiency, continually improving the use of labor and materials.
• Create and implement a strategic plan for delivering short and long-term goals for the Service Parts Operations area.
• In consultation with Human Resources, administer approved collective bargaining agreement and labor relations policies, employment standards policies, personnel practices and procedures; discipline and counseling of associates.
• Build a strong team to enhance effectiveness of the Service Parts Operations group.
• As directed by the Sr. Manager, Distribution, meet with Accounting to review department budgets.
• Identify training opportunities (formal, coaching, and on the job) to enhance productivity, job performance, personal growth and ultimately to improve the effectiveness of the Service Parts group. Evaluate training effectiveness in relation to knowledge gained, quality feedback, warranty rating, and customer satisfaction.
• Evaluate training effectiveness in relation to knowledge gained, quality feedback, warranty rating, and customer satisfaction.
• Measure project performance using appropriate tools and techniques.
• Report and escalate to management as needed.
• Manage the creation and maintenance of comprehensive process documentation.
• Other duties as assigned by leadership.

Skills/Requirements

Required:

• Associates Degree in Business Management, Supply Chain or related field preferred or equivalent experience in lieu of.
• 2+ years prior production leadership experience.
• 5+ years prior experience in operational or supply chain management.

Preferred:

• Bachelor's Degree from a four-year college or university in Business Management, Finance, Marketing, or related technical field.
• Well-rounded exposure to manufacturing, business development, marketing, human resources and finance is highly preferred.
• Entrepreneurial spirit - a self-starter with an internal drive to identify and create new business opportunities.
• Prior experience leading unionized associates.

Applicants must be authorized to work in the US without requiring sponsorship now or in the future.

We believe in supporting you from the moment you join us, which is why Kohler offers day 1 benefits. This means you'll have access to your applicable benefit programs from your first day on the job, with no waiting period. The salary range for this position is $81,500 - $124,400. The specific salary offered to a candidate may be influenced by a variety of factors including the candidate's experience, their education, and the work location. In addition, this position is eligible for a performance bonus/variable incentive compensation.