Under direction of the Deputy Director, manages traffic control activities within the Traffic Management Authority located in the Office of Emergency Management and Communications, and performs related duties as required . ESSENTIAL DUTIES • Directs and plans the overall traffic services program (e.g., criteria and methodology for forecasting, staffing and scheduling, ongoing citywide engineering and construction projects, event management and planning, emergency situation response, and dignitary visits) • Oversees Superintendents of Special Traffic Services engaged in supervising the work of supervisors responsible for controlling and regulating pedestrian and vehicular traffic flow for sporting, special events and emergencies throughout the city • Evaluates traffic program operations to assess compliance with applicable regulations, policies, procedures and sound management practices • Develops, evaluates and revises operating procedures and policies to improve productivity and maintain personnel costs • Works closely with other City departments, law enforcement agencies, sister agencies and other external partners to coordinate and plan Citywide events and projects and/or emergency situations that impact or require traffic services • Directs and monitors the allocation of resources, personnel manpower and equipment needs for division operations • Directs the preparation of the division's annual budget • Oversees the appropriate billing for various internal departments and external agencies that utilize traffic management services • Oversees the preparation and completion of staff performance evaluations and directs and recommends corrective action and progressive disciplinary • Directs the training of division staff and completes and reviews performance evaluations for subordinate personnel • Participates in the development and implementation of performance management measures, objectives and standards • Works with human resources and labor/legal division to address grievances and bargaining issues that arise • Ensures traffic projects are working within schedule and according to plans • Directs the receipt and response of citizen complaints • Prepares various management reports (e.g., programmatic, cost and productivity) • Represents the division at scheduled community meetings • Drives a vehicle coordinating traffic activities with Superintendents of Special Traffic Services, as required • Assists in the preparation of grant applications for traffic management projects, as required • May be required to work nights, weekends and various shifts Additional duties may be required for this position Location: 2045 West Washington and Various Locations Days: Variable (on call and weekends) Hours: Variable (on call and weekends) THIS POSITION IS EXEMPT FROM CAREER SERVICE Qualifications MINIMUM QUALIFICATIONS • Six (6) years of work experience in the coordination and implementation of traffic operations, of which three (3) years are in a supervisory role related to the responsibilities of the position, OR • Graduation from an accredited college or university with an Associate's degree or higher, PLUS four (4) years of work experience in the coordination and implementation of traffic operations, of which three (3) years are in a supervisory role related to the responsibilities of the position Licensure, Certification, or Other Qualifications • A valid State of Illinois driver's license is required SELECTION REQUIREMENTS This position requires applicants to complete an interview. The interviewed candidate(s) possessing the qualifications best suited to fulfill the responsibilities of the position, based on the interview will be selected. For Information on our employees benefits please visit our benefits website at: https://www.chicago.gov/city/en/depts/fin/benefits-office.html For Information on our salary and title structure visit our classifications website at: City of Chicago :: Classification and Pay Plan APPLICATION EVALUATION: Initial evaluation will be based on information provided on the application and the documents submitted. Department of Human Resource staff will review applications after the final posting date. Staff will follow any and all required Employment/Hiring Plan provisions, federal, state and local laws, and Collective Bargaining Agreements when applicable. Staff will apply hiring preferences as required by the municipal code. Placement on an eligibility list is not an offer or guarantee of an interview nor employment with the City of Chicago. COMMITMENT TO DIVERSITY: To further our commitment to hiring applicants with diverse experience the City of Chicago has adopted the following ordinances 2-74-020 and 2-74-075. The ordinances provide a preference to applicants who meet minimum qualifications and who are veterans of the Armed Forces, and/or residents of Socio-Economically Disadvantaged Areas (SEDA) and/or Chicago Public School (CPS) high school graduates to be referred to departments for consideration. These hiring preferences do not apply to bidders, as Collective Bargaining Agreements define the hiring process for bidders. For positions covered by a collective bargaining agreement, bidders will be considered before external candidates. To learn more about our hiring practices click here.