General Manager

Business Services
8 - 10 years of experience
Job Overview by Ladders

Qualifications

  • BS/BA in related discipline required
  • 9+ years of experience in management/supervisory role
  • Proven operational leadership in multi-unit team management
  • Strong ability to implement strategic business plans
  • Financial acumen in budgeting and P&L responsibility
  • Commitment to excellent customer service
  • Deep understanding of industry dynamics and competition

Responsibilities

  • Lead a team of District Operations and Sales Managers to meet KPIs
  • Manage processes to drive sales and operational performance
  • Execute training programs to align with company strategy
  • Drive HR processes including hiring, coaching, and performance management
  • Establish a culture of accountability and excellence
  • Own local market leadership and develop sales objectives
  • Collaborate with senior management on innovative sales initiatives

Benefits

  • Opportunity for professional development and training
  • Supportive team environment
  • Focus on inclusion and accountability
  • Dynamic work culture
  • Potential for overnight travel to various locations
Full Job Description
Job Summary

Responsible for leading an optimizing operational and sales performance within the district, ensuring alignment with the company’s strategic goals. 

Major Tasks, Responsibilities and Key Accountabilities

  • Leads a team of District Operations Managers (DOMs), District Sales Managers (DSMs), and support teams, providing guidance to ensure KPIs are met and resolving customer issues or sales/operations friction within the district.

  • Implements and manages processes to ensure high levels of sales and operational performance, assessing team productivity and inspiring aggressive sales efforts.

  • Ensures execution of company strategy through training programs and collaboration with customers, sales, operations, and human resources.

  • Drives human resources processes, including hiring, coaching, training, performance management and maintaining a strong leadership bench within the district.

  • Establishes a culture of accountability and inclusion, inspiring the team to set a standard of excellence.

  • Owns the local market, providing sales and operational leadership aligned with broader company priorities, developing annual and monthly sales objectives.

  • Drives innovative sales and operations initiatives in partnership with the RVP and senior management team, aligning operational and sales priorities with the company direction.

  • Holds DSMs accountable for key sales metrics, providing regular feedback, and ensuring accountability for driving profitable business results.

  • Ensures DSMs and DOMs hold teams accountable for driving pricing practices that protect gross margin and support commercial acceleration.

  • Holds DOMs accountable for safety, productivity, and operational processes, ensuring compliance with regulations and driving customer service excellence.

  • Works with Shared Services and Functions, and directs DOMs and DSMs to work with Functions, to improve the performance of the district.

Nature and Scope

  • Problems are typically defined by higher level leadership. Problems are difficult. Solutions require analysis and investigation.

  • Decides how to achieve planned results within an organization's plans, policies, and guidelines. May set or change plans/goals within respective department or area.

  • May manage department via multiple layers of managers OR directly supervise a staff of professional individual contributors at the senior or technical advisor level.

Work Environment

  • Located in a comfortable indoor area. Any unpleasant conditions would be infrequent and not objectionable.

  • Most of the time is spent sitting in a comfortable position and there is frequent opportunity to move about. On rare occasions there may be a need to move or lift light articles.

  • Typically requires overnight travel 20% to 50% of the time.

Education and Experience

  • Typically requires BS/BA in a related discipline. Generally 9+ years of experience in a related field, including several years in a management/supervisory capacity.

Preferred Qualifications

  • Proven operational leadership with a track record of successfully managing multi-unit teams.

  • Strong ability to implement strategic plans aligned with business objectives.

  • Strong financial acumen including budgeting, P&L responsibility, inventory management and cost control measures.

  • Commitment to delivering excellent customer service and enhancing customer relationships.

  • Deep understanding of the industry including market dynamics, competition and customer expectations.


    Minimum Pay

    $145,000.00

    About White Cap Supply Holdings, LLC

    White Cap Supply Holdings, LLC Careers

    There has never been a better time to join the dynamic team at White Cap Supply Holdings, LLC—the leading distributor of specialty construction and industrial supplies.

    Work You’ll Do

    Join White Cap Supply Holdings, LLC's industry-leading team to assist some of the most significant construction projects and industrial services in mastering their operational challenges with innovative solutions. Transform the landscape of supply chain management with the best minds at White Cap, where leadership in innovation and a commitment to operational excellence are at the forefront. Lead from a unique position in the marketplace, at the intersection of industry expertise and digital innovation. Work with a nationwide team of business and technology advisors to help clients streamline their procurement and supply chain strategies. Collaborate with a robust team of professionals dedicated to maintaining the highest standards in the supply industry.

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    The initiative is building a market-leading team to help some of the most well-known companies and projects master their operational efficiency and innovation.

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    Join a group of dedicated professionals at the intersection of technology, industry expertise, and digital innovation.

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    Deliver targeted solutions through a depth and breadth of experience and innovation that’s second to none.

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    The White Cap Edge

    The combined service capabilities, national scale, and joint solution development help clients overcome challenges and lead transformation in their industries. Clients across the nation look to White Cap Supply Holdings, LLC for new strategies and solutions to drive growth and innovation in the construction and industrial sectors. Bringing together dedicated professionals, White Cap empowers enterprises to thrive in an era of significant industrial advancement.

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