About the roleAs one of the leading online fashion brands, Princess Polly Retail Stores is nothing short of exhilarating! We create world-class in store customer experiences, build brand loyalty, host influencer events, and drive sales through client relationships. We are looking for a General Manager to lead a passionate, skilled and innovative team that is obsessed with making an outstanding impression on every person who walks through the door.
Our General Manager is an inspiring and nimble leader who is passionate about creating memorable customer and team experiences. They lead by example and not by explanation. They recognize that the culture and identity of the team will mimic their leadership and they take that very seriously. They are authentic, autonomous, accountable, creative, collaborative and critical thinkers. They are passionate about getting it right and not about being right. They are also obsessed with creating healthy, sustainable and transparent work environments for their team.
What you'll do- Lead from the front, creating a customer experience that is unforgettable and uniquely Princess Polly
- Drive the performance of a high volume, high energy store, delivering on key KPIs including conversion, ATV and UPT
- Build, coach and inspire a team who live and breathe Polly, lifting capability and confidence every day
- Oversee stock flow, replenishment and sell-through to maximze availability and keep the store shoppable at all times
- Deliver visual merchandising and presentation standards that are iconic, on brand and always inspiring
- Manage recruiting, payroll control and scheduling to balance customer experience with business performance
- Ensure compliance, reporting, cash handling and loss prevention are executed with precision and accountability
- Partner with Retail Leadership and HQ teams to bring campaigns and activations to life in store
- Celebrate the wins, fuel the vibe and make every shift one the team wants to be part of
Qualifications- 3+ years leading a team of 5 or more team members
- An experienced retail leader with proven success managing a high volume or focal store
- Customer obsessed with a natural instinct for creating unforgettable in-store moments that connect with our community
- Strong business acumen with a track record of delivering results and managing costs while keeping the customer experience front and centre
- You have strong visual merchandising capability with a solid understanding of VM principles and how to bring campaigns and product stories to life in store
- A coach and motivator who develops talent, builds capability and inspires high performance across your team
- Capability to lift and carry boxes or bins weighing up to 20 lbs
- Hands on, resilient and full of energy, you thrive in fast paced environments and lead from the front
What's In It For You- A chance to shape the in-store experience and influence the blueprint for stores nationwide
- Competitive salary, killer wardrobe perks, and a team that celebrates individuality
- Ongoing career development and progression as our retail fleet grows
- Build your own team that lives and breathes fashion, culture and community
- Be part of a culture that is energetic, inclusive and customer obsessed
Salary Banding: $100,000-$110,000 annually
We offer a package that can only be described as best in class within the retail space today!
- Health & Wellness Benefits - Medical, dental, and vision coverage with an 80/20 company contribution for eligible team members working 30+ hours/week at hire.
- Company-Paid Life & Disability Insurance - Company-paid life, short-term disability (STD), and long-term disability (LTD) coverage for eligible team members working 30+ hours/week.
- Employee Assistance Program (EAP) - Free support and resources for you and your household, available to all team members with no minimum hours required.
- 401(k) + Company Match - Full-time team members can receive a 5% company match once eligible (1,250+ hours/year).
- Employee Stock Purchase Plan (ESPP) - An opportunity to invest in Princess Polly through our employee stock purchase program. Part-time team members working 20+ hours/week are eligible after 6 months of employment.
- Paid Time Off - Sick leave, holiday pay, vacation accrual, floating holidays, and company holidays, with benefits scaling based on tenure and eligibility.
- 50% Team Member Discount - Enjoy 50% off full-priced Princess Polly styles and build your wardrobe with us.
- Monthly Wardrobing - monthly wardrobing allowance to keep your PP style fresh.
- Monthly Bonus Program - monthly bonus rewards tied to performance.
- Relocation Assistance - Leadership roles and above may be eligible for relocation assistance when making a move for the role.
Aside from the amazing array of tangible benefits and perks, Princess Polly offers you the chance to make an impact on a fast growing, global business. You have the opportunity to pursue your passion and plan your own future as part of our team!
