RESIDENCE INN TORONTO MISSISSAUGA SOUTHWESTHOTEL OVERVIEWWelcome to the Residence Inn Toronto Mississauga Southwest, conveniently located at 2145 North Sheridan Way in Mississauga. Our extended-stay property is dedicated to providing exceptional experiences for guests who travel like they live. We feature spacious suites with full kitchens, complimentary hot buffet breakfast, indoor pool & fitness center, lobby bar and lounge, sports court, and free parking. Our pet-friendly hotel is designed with workspaces and complimentary Wi-Fi to help maximize every guest's stay. As a part of the esteemed Easton's Group of Hotels and Marriott International, we uphold a commitment to excellence and hospitality. Join our team and be part of a dynamic and welcoming environment, where your contributions help create memorable experiences for our valued guests.
GENERAL MANAGERJOB OVERVIEWManage the operations of the hotel to maximize profitability, ensure superior service and product quality, and drive brand and value initiatives, hotel performance, and the development of people.
BENEFITS:- World-wide Marriott hotel discounts.
- Educational reimbursement.
- Health & Dental benefits.
- Discounts on Auto-insurance.
- Corporate rate for good life fitness memberships.
- Employee appreciation celebrations.
- Career Development with Easton's and Marriott Brand.
- Perks like 500+ discounts on various brands for being Easton's employee.
DUTIES AND RESPONSIBILITIES• Manage day-to-day operations and assignments of the hotel. Plan and organize work, communicate goals, and schedule/assign work. Comply with and advise staff of formal policies and procedures, identify options, and resolve issues. Initiate salary, disciplinary, or other staffing-related actions per company rules and policies. Alert regional management or corporate office of serious issues.
• Meet or exceed Gross Operating Profit (GOP) and flow through goals. Maximize room revenues and achieve Revenue Growth Index (RGI) and Revenue Per Available Room goals. Anticipate and plan for market shifts.
• Develop and monitor the performance of financial and operational plans/budgets and sales and marketing plans for the hotel which support the overall objectives of the corporation. Control labour and expenses in all areas of operations. Generate well-written commentary and correct departmental control issues.
• Generate and execute the Capital Expenditure Plans for capital improvements to enhance the assets of the company and brand loyalty.
• Achieve and maintain Overall Satisfaction Score (OSS) goals. Oversee the guest service function to ensure guest complaints are resolved appropriately and that appropriate service recovery gestures are made to ensure complete guest satisfaction. Establish and implement superior VIP services and programs that meet and/or exceed the expectations of the hotel's clientele.
• Ensure that food and beverage profitability and revenue goals are met or exceeded by ensuring optimal use of banquet/outlet space and the cost-effective management of the hotel's food and beverage outlets. Adhere to brand standards.
• Achieve satisfactory results on internal audits and Controls Self-Assessment (CSA). Manage aging of receivables to ensure bad debt expense is at a minimum.
• Ensure that product quality standards are met in all areas of the hotel as it relates to the appearance, levels of maintenance and cleanliness; establish and maintain preventative maintenance programs to protect the physical assets of the hotel. Achieve productivity and quality goals.
• Actively promote employee participation in the Employee Satisfaction Pulse Survey (ESPS). Achieve established ESPS goals. Ensure the development and implementation of programs and events that foster a positive work environment, e.g., New Employee Orientation, employee recognition programs, harassment-free workplace training, etc.
QUALIFICATIONS AND REQUIREMENTSEducation• Minimum: Bachelor's degree in Hotel Administration, Business Administration or equivalent
Experience• Must have extended stay experience. 5-10 years of general management experience in a related full-service, luxury or resort property(Marriott Preferred).
The type and level of experience required may vary slightly based on the size and complexity of the operation.
Other:
• Mathematical skills, including basic math, budgeting, profit/loss concepts, percentages, and variances are utilized frequently.
• Strong reading and writing abilities are required
• Problem-solving, reasoning, motivating, organizational and training abilities are used often.
May be required to work nights, weekends, and/or holidays
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