Role: Site Lead (General Manager)
Location: Onsite, Auburn , Ma
Compensation: $90,000.00 - $124,000.00* + 15% Bonus+ full Benefits Day One
Job SummaryFlexcar is seeking a Site Manager to lead day-to-day operations, ensuring operational excellence, cost control, and exceptional member experience. This role is responsible for making the site is maintaining full P&L compliance, fleet performance, staffing, vendor management, on time fulfillment, vehicle quality and execution of all site activities-7 days a week. The Site Manager will drive efficiency, maintain quality standards, and adapt quickly to changing business needs while fostering a culture of continuous improvement.
Who We're Looking For- Drive & Work Ethic - Brings urgency and energy every day. Excited about taking on additional responsibility.
- Pursuit of Excellence - Holds themselves to high standards. Never settles for "good enough." Takes pride in their work.
- People Skills - Communicates with clarity and empathy. Builds trust with customers and teammates in moments that matter.
- Coachable & Curious - Learns fast. Applies feedback quickly. Never satisfied-always looking to improve.
- Analytical Thinking - Comfortable with data and spreadsheets. Strong analytical and problem-solving skills.
- Grit & Humility - No job is beneath them. They jump in-whether it's troubleshooting a tech issue or washing a car.
What You'll Do- Oversee daily operations across the hub: manage fleet readiness, create MC (Member Concierge) schedules, and maintain strong vendor and partner relationships
- Own the full performance of a Flexcar location - including hiring, training, and leading the team
- Manage the local cost side of the P&L, making cost-conscious decisions that impact profitability and drive sustainable growth
- Ensure consistent execution across service, fleet, member experience, and inventory
- Monitor and drive KPIs: available inventory, turnaround times, NPS, utilization, cost per mile
- Ensure an exceptional member experience - clean cars, on-time orders, and 5-star service
- Maintain a clean, safe, and efficient physical site that meets Flexcar brand standards
- Collaborate with HQ teams to implement new programs and identify operational improvements
- Roles at this level may specialize as General Managers or in focused leadership roles like Fleet Manager or Member Experience Manager, depending on skills and business needs
Your Core KPIs- Customer Experience Score
- Inventory Availability Score
- Unavailability Score
- Fleet Utilization Score
What Tops Off the Tank- Rest & Relaxation: Flexible PTO policy.
- Future Savings: Benefit from a 401(k) plan with company match from day one.
- Benefits: Excellent, low-cost healthcare coverage including medical, dental, vision, and eligibility day one.
- Drive a Flexcar! Discounted employee rate on Flexcar products and no annual membership fee.
- Weekly Pay
- And other amazing perks!
* Actual compensation will vary depending, job-related knowledge, skills, experience, and market conditions.
Disclaimer: This job description may not be inclusive of all assigned duties, responsibilities, or aspects of the job described, and may be amended at any time at the sole discretion of the Employer.
