POSITION SUMMARY: The General Manager is accountable for the full operational performance of their LVK Logistics facility, serving as the on-site leader responsible for people, process, and results. This is a hands-on leadership role embedded in a high-velocity 3PL fulfillment environment. The General Manager owns all aspects of site operations, including receiving and put away, inventory management and control, same-day order fulfillment, returns management, and environmental health and safety compliance. Performance is measured against four network-wide pillars: On-Time Processing, Inventory Accuracy, Error and Refund Reduction, and Labor Management.

The General Manager thrives in a high-urgency, technology-enabled environment and leads with a continuous improvement mindset. This role manages one of seven LVK Logistics facilities across the U.S. and Canadian network. The GM operates as both a site leader and a network contributor - sharing best practices, participating in cross-site initiatives, and helping build the operational foundation required for long-term network scalability.

Supervisory Responsibilities:

• Manages within the guidelines of company policies and procedures, best practices, and provincial employment standards, maintaining clear and open communication with leadership.
• Establishes performance goals to ensure that the required level of productivity, accuracy, quality, cost, and organizational objectives are met.
• Ensure that regular general meetings, team member events, and engagement programs are in place and effectively implemented.
• Builds positive employee relations and leads team member initiatives to create and promote an environment where team members are involved and committed to the business's success through continuous improvement initiatives.
• Ensures supervisors and staff members are well-trained and motivated to support the requirements of customer contracts and the company's direction.
• Recognizes team member performance by providing regular individual and team feedback utilizing management reporting tools and observations.
• Actively works on succession planning by selecting, developing, and training operations managers, supervisors, team leaders, and support team members.
• Ensures that onboarding and training programs are in place to ensure that all team members receive the necessary information and training to become quickly effective in their jobs.
• Actively promotes open communications through individual, shift, and team meetings to promote an informed and aligned workforce.

Essential Functions/Responsibilities of the Position:

• Overall responsibility for operational excellence of all warehouse processes.
• Oversees inventory procedures and systems accuracy to ensure all inventory KPIs are met.
• Ensures facility maintenance contracts are in place and facilities are clean, well-maintained, and safe.
• Ensures team member compliance with quality assurance standards required to maintain a food-safe warehouse.
• Seeks ways to collaborate with peers to compare best practices.
• Collaborates effectively with cross-functional leadership, including IT, Finance, Engineering, Project Management Team, and Human Resources.
• Resolves exceptions to operations and maintains contingency plans for operational interruptions such as systems issues, transport issues, inventory concerns, and labor.
• Ensures operations have the required resources and are organized to maximize performance and customer service within a pre-approved budget.
• Provides reporting, analysis, and improvement recommendations on achieving key performance indicators.
• Ensures operational budgets are controlled and can effectively explain all variances.
• Review, approve, and export weekly labor hours for payroll processing.
• Works with their management team to develop and implement business plans to improve financial and service performance year over year.
• Ensures that customer and company KPI reporting is done in a timely and effective manner to accurately and proactively measure the performance requirements for their sites.
• Ensures managers, supervisors, and team members comply with all regulations under the Occupational Health and Safety Act in their jurisdiction, including safety, violence, and harassment laws.
• Leads and sustains the facility's EHS/safety program, ensuring compliance with OSHA, provincial occupational health and safety standards, and LVK network safety protocols; actively works to reduce recordable incidents and insurance exposure.
• Participates in periodic site audits using the LVK Logistics audit framework; closes out findings through documented corrective actions within established timelines.
• Operates as a network contributor by actively engaging in cross-site collaboration with peer GMs to align on best practices, compare performance, and strengthen network-wide operational consistency.
• Partners with the National Director of Operations to develop direct reports and supervisors for advancement; supports succession readiness by actively building team depth one level below their own role.
• Contributes to the 18-month network operational roadmap by surfacing site-level constraints, capacity needs, and improvement opportunities during planning cycles.
• Performs other related duties as assigned.

Position Qualifications:

• EDUCATION: A bachelor's degree in Business, Supply Chain, Logistics, or a related field is preferred. An equivalent combination of education and progressive warehouse leadership experience will be considered.

• EXPERIENCE:
  • Minimum ten (10) years warehouse leadership experience, with five (5) years managerial experience, preferably at an E-commerce Fulfillment company.
  • Experience in multi-facility and/or multi-client environments.
  • Previous experience with Warehouse Management Information System (WMS).

• SKILLS:
  • Operationally strong with sound business judgment obtained through supply chain experience at the managerial level.
  • Proven ability to consistently meet or exceed performance metrics (KPIs).
  • Takes initiative and can implement continuous improvement initiatives that drive financial and service excellence.
  • Able to lead change and motivate team members to adopt new methods and practices required to meet changing business needs.
  • Enhanced commercial financial skills for analysis and budgeting.
  • Ability to lead a team that supports the company's values and business direction.
  • Systems-savvy and proficient in building operational control tools using Microsoft Excel, data reporting platforms, and warehouse management systems (WMS). Comfortable working within technology-enabled fulfillment environments and leveraging data to drive decisions.
  • Uses analytical reasoning to quickly understand and identify issues and propose solutions to solve problems to resolution.
  • Working knowledge of EHS and occupational health and safety regulations applicable to multi-jurisdictional warehouse operations, including OSHA (U.S.) and provincial OH&S standards (Canada).
  • Demonstrated ability to operate strategically - developing team members, identifying operational risks before they surface, and contributing to planning processes beyond the immediate site level.
  • Track record of participating in or leading structured performance improvement initiatives with documented results across key fulfillment metrics.
  • Ability to create a high-performance team environment focused on process excellence and commercial results.

Our Core Values:

• Do the right thing - Our employees are held to the highest standards. We act with integrity and honesty, embrace accountability, and do what's right, even when no one is watching.
• Tenacity - We take a relentless approach in our business: We show up expecting to win every day, obsess about serving our clients and employees, and are driven by results.
• Have Fun & Be Bold - We support work-life balance and have fun while being our bold and authentic selves.
• Scrappiness - We do more with less. We are scrappy, determined, resourceful, and relentless in delivering results.