General Manager Transportation SolutionsMaximize the operational and financial performance of the site. Achieved via leadership, motivation, training and development of associates; management of tactical activities, analytics, and strategic initiatives; and execution to customers' requirements/expectations. The General Manager's goal is to make DHL the customer's Provider of Choice, our associates' Employer of Choice and our shareholder's Investment of Choice.
- Ensures customer expectations are managed and met; resolve issues, ensure positive customer relationships and focus on continuous improvement.
- Works with customer to develop logistics strategies and process improvements for creating a cost-effective and operationally efficient supply chain.
- Stays abreast of market conditions (e.g. capacity constraints, surcharges, etc.) and collaborates with customer to evaluate trade-offs between transportation costs, inventory costs, and service levels
- Leads Monthly Management Business Review (MBR's) and/or Quarterly Business Reviews (QBR's)
- Supports Carrier Development in managing bid events and securing carrier quotes and customer pricing
- Manages carrier relationships and leads continuous improvement of implemented Carrier Programs
- Provides subject matter expertise to customers, Business Development and other account-level management, with regard to Managed Transportation capabilities and strategies
- Develops/maintains processes for monitoring and reviewing new business pursuits/renewal initiatives and actively suggests opportunities for growth with existing customers
- Manages activities to ensure a safe, secure, clean and fair work environment for associates
- Sets clear performance expectations and ensures individual accountability
- Conducts associates' performance reviews and career development plans
- Participates in succession planning and talent panel reviews
- Enforces compliance to functions outlined in the site interaction matrix and standard operating procedures
- Ensures company policies are communicated, administered and adhered to (i.e. accounting, operational, safety, regulatory, administrative)
- Creates and implements strategies to prevent turnover of associates
- Ensures associates and supervisory staff have proper access to the tools necessary to perform their assigned duties and manage the availability and maintenance of those tools
- Provides consultation in the development and implementation of transportation solutions; including, but not limited to: Concept of Operations (COO), Concept of Systems (COS), Business Requirements Documents (BRD), cost modeling (e.g. staffing, costing, pricing), commercial value propositions, etc.
- Operates within the agreed budget (P&L) for the site (e.g. allocations, resources, cost control)
- Owns key financial elements/events; including, but not limited to: budgeting, forecasting, month end close, causals, aging accruals, A/R, etc.
- Develops and implements programs, processes, tools, training and continuous improvement to support effective transportation solutions
- Ensures all processes are clearly documented and maintained as Standardized Work Instructions (SWI's)
- Ensure the Open Invoice Report (OIR) for carrier invoices is maintained and meets the required agreed upon carrier funding payment terms
- Manage the Transportation Management System IT Work Request Log with accurate financial tracking for customer approval/billing/recovery or financial forecasting
- Ensure the Open Invoice Report (OIR) for carrier invoices is maintained and meets the required agreed upon carrier funding payment terms
- Manage the Transportation Management System IT Work Request Log with accurate financial tracking for customer approval/billing/recovery or financial forecasting
Required Education and Experience- Undergraduate degree in Transportation, Logistics, Management, or related field or equivalent experience, required
- Master's degree in Transportation, Logistics, Business, or related field, preferred
- Four + years of experience in domestic and/or international Supply Chain and/or Transportation operations, required
- For International roles, will ideally to include freight forwarding, ocean, international air freight (parcel/cargo), customs brokerage, etc.,
- For Domestic Roles, will ideally include TL, LTL, Intermodal, Rail, and Parcel, required
- Previous experience in a Third-Party Logistics (3PL) Transportation Management role, preferred
- Previous experience with transportation related accounts and experience within DHL Supply Chain's various sectors and organization, preferred
Our Organization has a business casual environment and focuses on teamwork, associate development, training, and continuous improvement. We offer competitive wages, excellent affordable insurance benefits (including health, dental, vision and life), 401K plan, paid vacation and holidays.
