General Manager - Sycamore Commons

Gap, Inc.

$70K — $95K *
Retail & Consumer Goods
Less than 5 years of experience
Job Overview by Ladders

Qualifications

  • 3-5 years of retail leadership experience
  • Preferred college degree or equivalent experience
  • Proven track record of delivering results
  • Strong communication skills for interacting with customers and staff
  • Ability to perform physical tasks including lifting up to 30 lbs
  • Flexibility to work varied hours, including nights and weekends
  • Solid business acumen and time management skills

Responsibilities

  • Analyze performance data and identify growth opportunities
  • Drive sales through effective forecasting and scheduling
  • Manage daily store budget to support P&L objectives
  • Build and develop a high-performing team through effective recruitment and training
  • Provide coaching and feedback to enhance team performance
  • Lead the execution of all standard operating procedures
  • Foster an inclusive work environment to promote collaboration
  • Implement action plans to improve store efficiency
  • Perform Service Leader duties as needed
  • Represent the brand and stay informed of competitive landscape
  • Encourage community involvement and outreach
  • Utilize OMNI channel strategies for optimal customer experience
  • Ensure compliance with all operational standards

Benefits

  • Opportunity for leadership growth within the organization
  • Collaborative environment that values team input
  • Training programs to enhance personal and professional development
  • Focus on community engagement and corporate responsibility
  • Diverse customer base offering insightful interactions
Full Job Description
About the Role
As the General Manager, you are responsible for leading your team to deliver a profitable store business plan. You ensure your store achieves all key metrics and is meeting or exceeding goals. You are the link between the brand vision and how it comes to life in your store. You drive profitable sales growth through all aspects of the store to include, Customer Operations, Merchandising, Product Operations, and talent development. As the General Manager, you will teach and coach behaviors to your store team that delivers a best in class customer experience.What You'll Do
  • Analyzes results, identifies opportunities and makes decisions in collaboration with the leadership team to drive key performance indicators

  • Drive profitable sales through forecasting and scheduling

  • Manages store budget for daily operations in support of the P&L

  • Builds highly productive teams through sourcing, selecting and developing people

  • Accountable for team performance through coaching and feedback.

  • Teaches and trains to build capabilities.

  • Leads the implementation and execution of all Standard Operating Procedures and initiatives

  • Creates an inclusive environment

  • Implements action plans to maximize efficiencies and productivity

  • Performs Service Leader duties

  • Represents the brand and understands the competitors

  • Promotes community involvement

  • Leverages OMNI to deliver a frictionless customer experience

  • Ensures all compliance standards are met

Who You Are
  • 3-5 years of retail experience leading others

  • College degree or equivalent experience preferred

  • Demonstrated ability to deliver results

  • Ability to effectively communicate with customers and employees

  • College degree preferred

  • Ability to maneuver around sales floor, stock room, and office; work around and with chemicals; lift/carry up to 30 lbs.

  • Ability to work a flexible schedule, including travel, to meet the needs of the business including nights, weekends, holidays

  • Ability to travel as required

  • Business Acumen skills

  • Established time management skills

  • Strong planning and prioritization skills

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