Beware of Recruitment Fraud: We are committed to protecting job seekers from recruitment fraud. Please be aware that all official communication regarding opportunities with our firm will come exclusively from an email address ending in . We will never request payment, financial information, or sensitive personal documentation during the application process, and we will never extend a job offer without first conducting a formal in-person interview. If you receive a message that appears suspicious or does not originate from this domain, please mark it as spam or phishing and report it to us directly at [email protected].
Key Responsibilities- Build strong client relationships by ensuring consistent communication and exceptional service.
- Serve as the primary point of contact for residents, addressing concerns promptly to enhance the living experience.
- Lead day-to-day property operations, ensuring compliance with company policies, leases, and management agreements.
- Oversee vendor relationships and service contracts, including handling bidding, negotiation, and performance management for all building services.
- Manage property maintenance, capital improvements, and ensure timely repairs, including preventive maintenance programs.
- Conduct regular property inspections to maintain high standards for building systems, common areas, and amenities.
- Coordinate all resident-related processes, including new leases, renewals, terminations, and subleases.
- Respond to building emergencies 24/7, mobilizing resources and guiding corrective actions.
- Drive resident satisfaction by ensuring service requests are logged, resolved, and communicated effectively.
- Collaborate with internal teams, including HR, Accounting, Leasing, Compliance, and others to achieve property and client goals.
- Prepare and manage operating budgets, forecasts, and variance reports; track income/expenses and control costs.
- Monitor and process vendor invoices, maintain accurate financial records, and resolve discrepancies.
- Ensure properties comply with insurance, safety standards, audits, and inspections, taking corrective action as needed.
- Identify process improvements and lead implementation of new policies and internal controls when needed.
- Must be present on-site and be able to move throughout the buildings to address community-related matters, including exceptional communication skills to meet with tenants, staff, vendors and visitors.
- Ability to travel between the main office and site locations within the portfolio and be able to ascend and descend stairs, including comfortability with exposure to varying environmental climates and circumstances.
- Position may be required to perform duties outside their normal responsibilities as needed.
Qualifications- Bachelor's degree in Business, Finance, Accounting, Marketing, Real Estate, or related field
- A minimum of 8 years managing large residential properties (500+ units) or portfolios.
- Strong knowledge of building systems, operations, and NYC rental regulations; experience overseeing maintenance and capital projects.
- Skilled in budgeting, financial reporting, and applying GAAP principles in real estate operations.
- Demonstrated ability to lead teams, foster trust, delegate effectively, and develop staff for future success.
- Build strong relationships with owners, residents, vendors, and teams through clear, empathetic, and consistent communication.
- Handle complex issues with diplomacy and professionalism; remains calm under pressure and flexible in dynamic situations.
- Prioritize tasks effectively, overcomes obstacles, and delivers outcomes on time.
- CPM® or ARM® certification is a plus.
- Proficiency navigating computers, including property management platforms such as Yardi, On-Site, and Microsoft Office Suite.
- Experience in financial reporting, budgeting, and applying GAAP principles in real estate operations.
- Willingness to travel between office locations and property sites regularly; ability to physically navigate institutional properties and attend meetings with site teams, residents, and ownership.
- Work authorization (required)
In addition to base compensation, full benefits packages and significant incentive pay are available.
Annual salary range: $130,000 - $150,000
