You're the best and you want to join a team that appreciates you, where you can create your own opportunities.
The Big Task
You will lead and inspire an ideal home services company with the best in the business working with you.
Key Sub Tasks
- Direct staff members in sales, service, installation, warehouse, fleet, call center and dispatch.
- Monitor staff performance to ensure that daily revenue and sold-hour goals are met.
- Show employees how their individual contributions matter to the company's success.
- Communicate clearly, show recognition and build rapport with employees.
- Monitor employee engagement levels and know how to promote a healthy work environment.
- Train and advise staff members on how to win new referrals and gain repeat business.
- Follow customer satisfaction metrics, evaluate performance and coach staff to success.
- Build a plan for escalating customer complaints that results in quick, favorable resolutions.
- Create annual budget, control expenses and meet or exceed plan.
- Ensure sufficient staff levels to meet ongoing customer demand and seasonal spikes.
- Promote enthusiasm and brand loyalty during daily huddles, team meetings and 1:1's.
- Shape company culture by living the values of our company, specifically ethics and integrity.
- Bring more energy than you take, because you will set the tone every day for the entire organization.
Desired Skills and Experience
- Possess the ability to inspire both personal and professional growth in our team members.
- Ability to provide unparalleled customer satisfaction.
- Ability to drive team performance to achieve all business goals and objectives.
- Be detail oriented and a highly organized multi-tasker with good presentation skills and the ability to convey confident and decisive messages in a fast-paced and goal-driven environment.
- Be proficient using a computer and Microsoft Office applications (Excel, Word & PowerPoint).
If you want to be part of something bigger than just a job - make this career move and find exactly what you're looking for. You will work in a place where you will be appreciated by your team and customers, and where your work has a direct effect on the success of the company.
