Staples Canada

General Manager - Retail

Staples Canada • $75K — $95K *
Guelph, ON N1C 1A1In-Person
Retail & Consumer Goods
Less than 5 years of experience
Yesterday
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Job Overview by Ladders

Qualifications

  • 3-5 years of retail management experience, preferably as a General Manager.
  • Proven track record of achieving sales and service targets with a customer-centered approach.
  • Ability to thrive in a fast-paced environment with excellent prioritization and multitasking skills.
  • Strong communication and interpersonal skills that motivate and inspire others.
  • Experience in coaching, talent development, and team management.

Responsibilities

  • Drive and model operational and sales excellence to enhance customer value.
  • Lead by example to motivate your team and ensure exceptional customer service.
  • Develop and implement a strategic vision focused on customer-first principles.
  • Monitor budgets and analyze reports to achieve financial targets.
  • Identify and capitalize on business development opportunities for sales growth.
  • Manage team scheduling, coaching, and recruitment to boost employee engagement and growth.
  • Disseminate communications and lead change initiatives with transparency.
  • Ensure compliance with health, safety, and company policies.

Benefits

  • Associate discount
  • Health and dental benefits
  • Competitive paid time off (PTO) and personal days
  • RRSP/DPSP retirement program
  • Performance bonus opportunities
  • Learning and development programs
  • Additional benefits available.
Full Job Description
Job Description

Some of what you will do

We are seeking a dynamic and strategic General Manager to lead our retail operations team and drive operational excellence. As a General Manager, you will champion our selling model, inspire a customer-first mentality, and foster a culture of continuous improvement. Your leadership will be pivotal in achieving business and financial results, developing talent, and enhancing customer experiences.

Specifically, you will
  • Drive Operational and Sales Excellence: Model and nurture our sales culture to add value for our customers. Oversee all aspects of Brand Standards and implement continuous improvement initiatives.
  • Leadership: Lead by example and with purpose, motivate and empower your team, and inspire exceptional customer service. Execute day-to-day floor leadership duties, making confident and purposeful decisions.
  • Strategic Vision: Develop and execute a strategic vision to promote a customer-first mentality within the team. Inspire and work through your entire store team to bring this vision to life.
  • Financial Management: Achieve business and financial targets by monitoring budgets, analyzing reports, and making informed decisions.
  • Business Development: Identify and pursue business development opportunities, partner with customers for B2B solutions, and drive sales conversion.
  • People Management: Manage scheduling, coach and develop talent, recruit top talent, and nurture employee engagement. Create an environment in which you and your team focus on development as a priority.
  • Communication: Disseminate business communications, initiatives, and results. Act as a change leader and ensure transparency.
  • Health & Safety: Ensure compliance for all aspects of Health & Safety, Asset Protection (AP), Privacy, and company policies and procedures.


Some of what you need
  • 3-5 years of experience in a retail management role. Preferably as a General Manager.
  • Proven experience with achieving sales and service targets with a customer-centered approach.
  • Ability to lead in a fast-paced environment with strong prioritization, organization, and multi-tasking skills.
  • Excellent communication and interpersonal skills, people are inspired by your communication.
  • Experience in coaching, developing talent, and managing teams.


Some of what you will get
  • Associate discount
  • Health and dental benefits
  • Competitive PTO; Personal Days
  • RRSP/DPSP program
  • Performance bonus
  • Learning & Development programs
  • And more...


#WorkLearnGrow1

About Staples Canada

Staples Canada is a retailer of office supplies, furniture, and technology products. The company operates more than 300 stores across Canada and offers a range of products, including office supplies, electronics, furniture, and printing services. Staples Canada was founded in 1991 and is headquartered in Richmond Hill, Ontario.
Learn more about Staples Canada
Size
10,000 employees
Industry
Retail & Consumer Goods
* Ladders Estimates

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