About our property:
Welcome to The Midland Hotel, a distinguished property in the Pyramid Global Hospitality portfolio. Located in the bustling heart of Chicago, Illinois, our hotel features 403 stylish guest rooms and 12,589 sq ft of versatile meeting space, creating an exceptional environment for both guests and employees. At The Midland Hotel, we pride ourselves on delivering outstanding service and creating memorable experiences. As a member of our team, you'll work in a dynamic and supportive setting, surrounded by the vibrant energy and iconic architecture of Chicago. We offer diverse positions across various departments, including guest services, food and beverage, housekeeping, spa and wellness, sales and marketing, and more. Joining our team means becoming part of a close-knit community that values teamwork, professionalism, and a passion for excellence. We provide comprehensive training programs to ensure our employees have the skills and knowledge needed to excel in their roles. If you are a dedicated and enthusiastic individual with a passion for hospitality, we invite you to explore the exciting career opportunities available at The MIdland Hotel. Take the first step towards a rewarding career by applying today. At Pyramid Global Hospitality, we are committed to caring for our team members by offering a comprehensive benefits package for full-time employees. Our benefits include medical insurance with employer contribution and vision, dental, life, pet, and accident insurance options. We also provide a 401(k) program with an employer match and immediate full vesting. In addition, employees enjoy paid time off and exclusive discounts across our portfolio of hotels. Join our team and experience the support, flexibility, and benefits that help you thrive both professionally and personally.
What you will have an opportunity to do:
Come grow with us at an amazing property in Downtown Chicago!At Pyramid Global Hospitality Company, our General Managers are proactive solution seekers, they lead by example, challenge the norms and continuously encourage and engage their team members.
Pyramid Global is an international leader in hospitality and a place you can grow your career internally. We offer competitive salaries, bonus potential, matching 401k, medical, dental, vision, and PTO, along with many other benefits. We are
people focused with a CARE culture at the center of everything we do! Join us in creating exceptional guest experiences and enjoy being part of the Pyramid Global family.
Responsibilities: As the General Manager, you will be responsible for the overall operations, strategy, and growth of the hotel. This role requires strong leadership, strategic thinking, and exceptional management skills to ensure the hotel's success in delivering exceptional guest experiences, maintaining operational efficiency, and achieving financial goals.
Strategic Leadership:- Develop and execute a comprehensive strategic plan to drive the hotel's growth and profitability.
- Identify market trends, customer preferences, and competitive landscape to make informed business decisions.
- Set long-term goals and objectives for the hotel and work towards achieving them.
Team Leadership:- Lead a diverse team of department heads and staff, fostering a collaborative and motivated work environment.
- Provide guidance, mentoring, and development opportunities to team members.
- Encourage teamwork and open communication across all departments.
Operations Management:- Oversee all operational departments including front office, maintenance, accounting, sales & marketing, housekeeping, food & beverage, banquets, and more.
- Ensure smooth day-to-day operations by implementing efficient processes and procedures.
- Monitor service quality to maintain the highest standards of guest satisfaction.
Financial Management:- Create and manage the hotel's budget, allocating resources appropriately to various departments.
- Monitor financial performance, analyze variances, and implement corrective actions as needed.
- Drive revenue generation through strategic pricing, upselling, and innovative offerings.
Guest Experience:- Foster a guest-centric culture throughout the hotel, prioritizing personalized service and exceptional experiences.
- Address guest concerns and feedback promptly, striving for continuous improvement.
- Implement initiatives to enhance guest satisfaction and loyalty.
Facilities Management:- Ensure the maintenance and enhancement of the hotel's physical assets, including accommodations, amenities, and common areas.
- Implement sustainability initiatives to minimize the hotel's environmental impact.
- Strong management of capital projects.
Regulatory Compliance:- Stay updated on local and national regulations related to the hospitality industry and ensure the hotel's compliance.
- Maintain health and safety standards for guests and staff.
Our Culture: Empowered to Make a Difference- At Pyramid Global, we value, support, and recognize the unique contributions of each team member.
- Our culture fosters growth and collaboration, encouraging excellence and exploration in every role. We focus on delivering personalized, memorable experiences for our associates, guests, and communities.
Our Values: People First, Integrity, Excellence- People First: A talented, diverse, and passionate team working together with respect.
- Integrity: Honesty and accountability to ourselves and colleagues.
- Excellence: Surpassing expectations through dedication and innovation.
What are we looking for?The ideal candidate will meet the following criteria:
- A proven track record as a successful leader as a busy downtown hotel General Manager or Managing Director with a strong background in hospitality.
- At least 10 years of progressive hospitality experience in hotels is required.
- A college degree or a combination of education and experience equivalent to a college degree, preferably in Hospitality, or Travel & Tourism Management
- Union collective bargaining experience preferred.
- Marriott brand experience strongly preferred.
- Power of M, Lightspeed and CI/TY knowledge preferred.
- Exceptional leadership, communication, problem-solving abilities, and critical thinking skills.
- The flexibility to adapt to varying shifts, including weekends and holidays.
- A commitment to maintaining a positive culture and organized work environment.
- Proven success leading large, diverse teams in a high-volume environment.
Compensation:$190000
$220000
