General Manager- Portfolio Operations

About the Opportunity
We are seeking an exceptional leader to oversee the operations of one of Central Florida's premier mixed-use property portfolios. This is a unique executive leadership opportunity for an experienced professional who excels at building high-performing teams, leading through influence, and partnering across multiple business disciplines. The General Manager - Portfolio Operations serves as the operational leader responsible for aligning property management, engineering, financial operations, capital planning, and strategic initiatives while representing the organization in executive-level discussions with ownership and key stakeholders.

This is not a traditional property management position. It is an opportunity to lead a sophisticated portfolio where operational excellence, collaboration, and strategic thinking are equally important.
Reporting directly to the Executive Vice President, the General Manager will help shape the future of the portfolio while developing a team capable of supporting continued growth and operational excellence.

Position Summary
The General Manager - Portfolio Operations is responsible for the overall operational performance, leadership, and strategic direction of the portfolio. This position provides executive leadership for property management, engineering, financial operations, capital planning, and operational support functions while serving as the primary liaison between ownership, executive leadership, and cross-functional teams. The General Manager collaborates closely with leaders across development, construction, design, engineering, accounting, and operations to ensure strategic initiatives are successfully integrated into day-to-day operations. A successful candidate understands that exceptional leadership is achieved by developing people, building strong teams, and creating systems that empower others.

Key Responsibilities
Executive Leadership
Provide strategic leadership for the overall management and performance of the portfolio.
Develop and execute operational strategies that align with ownership objectives and organizational goals.
Foster a culture of accountability, collaboration, innovation, and continuous improvement.
Lead organizational planning that supports future portfolio growth and operational excellence.

Leadership & Team Development
Provide leadership, coaching, and mentorship to a multidisciplinary management team including Property Managers, Assistant Property Managers, Building Engineering leadership, and operational support personnel.
Responsibilities include:
Developing future leaders.
Building succession plans.
Establishing clear performance expectations.
Driving accountability and ownership.
Empowering managers to make sound business decisions.
Creating an engaged, high-performing culture.
Success is measured by the strength and performance of the leadership team-not by personal involvement in day-to-day operational tasks.

Executive Partnership & Strategic Initiatives
Serve as the primary operational representative between the property management organization and ownership.
Participate in executive planning and cross-functional initiatives including:
Development and construction transitions.
Design review coordination.
Capital improvement planning.
Landscape and public realm enhancements.
Lighting and placemaking initiatives.
Infrastructure planning.
Operational readiness for new assets.
Portfolio-wide special projects.
Provide operational expertise that supports informed decision-making while ensuring strategic initiatives are effectively implemented.

Cross-Functional Collaboration
Develop strong partnerships across multiple business disciplines to ensure organizational alignment and successful execution of strategic priorities.
Collaborate closely with:
Executive Leadership
Property Management
Building Engineering
Accounting
Development
Construction
Design
Vendors and Service Partners
Serve as the operational bridge between departments while promoting communication, accountability, and shared success.

Financial Stewardship
Provide executive oversight of the portfolio's financial operations by partnering closely with the accounting team to ensure:
Annual operating budgets
Forecasting
Financial reporting
Reserve planning
Capital expenditures
Contract administration
Expense management
Financial performance
Develop financial strategies that support operational objectives while protecting the long-term value of the portfolio.

Stakeholder & Ownership Relations
Build trusted relationships with ownership, executive leadership, and key business partners.
Represent the organization with professionalism while providing:
Strategic recommendations
Operational updates
Performance reporting
Risk assessment
Long-term operational planning
Business solutions that support ownership objectives

Qualifications
Ten (10) or more years of progressive leadership experience in property management, commercial real estate, mixed-use developments, hospitality, or comparable operational environments.
Demonstrated experience leading multiple departments and multidisciplinary teams.
Strong financial acumen including budgeting, forecasting, capital planning, and contract management.
Proven ability to build relationships with executive leadership, ownership groups, and cross-functional stakeholders.
Outstanding communication, leadership, and organizational skills.
Preferred Qualifications
Experience overseeing mixed-use developments, master-planned communities, Class A commercial assets, hospitality, or institutional portfolios.
Experience supporting development transitions, capital projects, and operational integration of new assets.

Leadership Competencies
The successful candidate will possess:
Executive presence
Strategic thinking
High emotional intelligence
Exceptional communication skills
Strong financial and business acumen
Sound judgment and decision-making ability
Organizational leadership
Collaborative problem-solving skills
Change management experience
A passion for developing people and building high-performing teams

Benefits
Health, dental, and vision insurance
401(k) retirement plan
Paid time off and holidays

Relocation assistance available for the right candidate