The General Manager is responsible for leading all operational activities at Inland Plywood's Pontiac, Michigan location. This role provides oversight of office operations, warehouse activities, transportation, inventory management, facilities, fleet assets, and personnel while partnering closely with the Business Unit Director to execute strategic objectives. The General Manager serves as a hands-on leader who promotes operational excellence, customer satisfaction, employee development, and continuous improvement while ensuring the business remains positioned for long-term success and succession planning.
Responsibilities & Duties:- Oversee and support all day-to-day business operations, ensuring efficient execution across office, warehouse, transportation, and customer service functions.
- Develop a comprehensive understanding of all operational processes and business activities, becoming proficient in all non-accounting functions of the business.
- Coordinate order entry, invoicing, delivery planning, and route scheduling to support timely and accurate customer fulfillment.
- Lead warehouse operations including inventory management, FIFO practices, cycle counts, order preparation, and load verification.
- Ensure inventory accuracy through ongoing monitoring, auditing, and process improvements.
- Partner with office personnel, warehouse associates, and drivers to establish priorities, improve efficiency, and maintain service excellence.
- Conduct regular operational reviews and provide guidance to teams regarding workflow, productivity, and quality expectations.
- Resolve customer, employee, vendor, and operational issues through effective communication, analytical thinking, and sound decision-making.
- Support staffing continuity by assisting with warehouse operations when business needs, vacations, or absences require additional operational support.
- Manage facility maintenance activities and coordinate external contractors, including electrical, roofing, painting, dock, and building service providers.
- Oversee company fleet assets and coordinate maintenance, repairs, inspections, leasing, and vendor relationships for trucks, trailers, and material handling equipment.
- Work closely with transportation and service partners to maintain safe, reliable, and cost-effective fleet operations.
- Monitor workplace safety practices and promote a culture of accountability, compliance, and continuous improvement.
- Partner with the Business Unit Director to identify operational opportunities, mitigate risks, and implement initiatives aligned with business objectives.
- Assist with employee performance management, development planning, merit increase evaluations, and bonus recommendations.
- Collaborate with leadership to prioritize capital expenditures, maintenance projects, and operational investments.
- Travel as needed to support operational initiatives, customer requirements, training, or business priorities.
- Serve as a trusted leader and key succession partner capable of supporting business continuity and long-term organizational growth.
Qualifications and Skills:- 7+ years of progressive operations, distribution, warehouse, manufacturing, building products, or industrial leadership experience.
- Bachelor's degree in Business, Operations Management, Supply Chain, Industrial Management, or related field preferred. Equivalent experience will be considered.
- Demonstrated ability to lead cross-functional teams in a fast-paced operational environment.
- Strong organizational, prioritization, and project management skills.
- Excellent verbal and written communication skills with the ability to build trust across all levels of the organization.
- Proven analytical and problem-solving capabilities with a continuous improvement mindset.
- Proficiency with Microsoft Office Suite, including Outlook, Word, Excel, and PowerPoint.
- Experience managing inventory, warehouse operations, transportation, and customer fulfillment processes.
- Forklift operation experience and willingness to work directly within warehouse operations when required.
- Ability to operate or learn to maneuver commercial vehicles and trailers within company property.
- Ability to remain calm, adaptable, and effective while managing multiple competing priorities.
- Align with Patrick Industries' BETTER Together mentality by pursuing Balance, Excellence, Trust, Teamwork, Empowerment, and Respect throughout the organization.
Location:
