Job SummaryAs the
General Manager, you are the strategic leader and cultural heartbeat of the property. This role goes far beyond overseeing operations. You are responsible for setting the vision, driving financial performance, strengthening market position, and inspiring a team that brings Unscripted Hospitality to life every day.
From optimizing revenue and elevating service standards to cultivating high-performing teams and building meaningful relationships with guests, clients, and community partners, you lead with a balance of strategy, empathy, and operational excellence. Your leadership ensures the hotel operates with purpose, profitability, and heart.
Key ResponsibilitiesStrategic & Financial Leadership- Lead all aspects of financial performance, including budgeting, forecasting, labor planning, cost control, and monthly P&L review.
- Drive revenue growth by partnering with Sales & Revenue Management on pricing strategy, segmentation, forecasting, and market positioning.
- Identify new business opportunities and implement long-term strategies to improve profitability and competitive standing.
- Ensure all financial goals including GOP, RevPAR, and NOI are met or exceeded.
Operational Excellence- Oversee daily operations across Rooms, Housekeeping, Front Office, Engineering, and all F&B outlets to ensure seamless and efficient service delivery.
- Maintain a visible presence throughout the hotel engaging with guests, supporting teams, and identifying improvement opportunities.
- Ensure strict adherence to brand standards, safety protocols, and regulatory compliance.
Sales & Revenue Optimization- Collaborate with the Director of Sales and Revenue Management to drive group, corporate, and transient business.
- Participate in key sales efforts including site tours, client meetings, and community outreach to support revenue initiatives.
- Review STR, market trends, competitive insights, and performance data to guide strategic decisions.
Food & Beverage Leadership- Oversee F&B operations, including restaurants, bars, catering, and banquets, ensuring high-quality service, menu excellence, and profitability.
- Support culinary and service teams in delivering memorable dining experiences that reflect Unscripted Hospitality.
- Monitor F&B cost control measures, including COGS, inventory, and labor utilization.
People & Culture- Recruit, develop, and retain top talent across all departments.
- Lead with empathy while holding teams accountable to performance, standards, and results.
- Foster an inclusive, collaborative, and service-driven culture rooted in our Unscripted values.
- Support leadership development through coaching, training, and ongoing feedback.
Guest Experience- Champion a guest-first mindset, ensuring every touchpoint from check-in to dining to departure feels thoughtful and genuine.
- Respond to guest concerns with professionalism and urgency, converting challenges into opportunities to strengthen loyalty.
- Monitor guest satisfaction scores and implement action plans to improve service delivery.
Who You Are- A seasoned hospitality leader with 5-7+ years of hotel management experience, including significant time in a multi-department operational role.
- Financially savvy, with strong experience reading P&Ls, driving revenue, managing labor, and implementing cost-control measures.
- Strategic and forward-thinking, with the ability to anticipate trends, identify opportunities, and lead change.
- A relationship-builder who collaborates effortlessly with Sales, Revenue, F&B, Rooms, and Corporate support teams.
- Passionate about service excellence and building a culture where people feel valued, motivated, and empowered.
- Calm, confident, and solutions-oriented especially during high-pressure situations.
- Flexible and available for the needs of a 24/7 operation, including evenings, weekends, and holidays.
- Experienced with hotel systems including PMS, POS, labor management, financial systems, and reporting tools.
This job description outlines the general nature and level of work expected. It is not an exhaustive list of all responsibilities, duties, or skills required. Management reserves the right to modify, add, or remove duties as needed.
