Fooda

General Manager - Multi-Unit 24/7 Operations

Fooda • $80K — $130K *
Hospitality & Recreation
Less than 5 years of experience
Job Overview by Ladders

Qualifications

  • 5-7 years in operational leadership roles within the food service industry
  • Strong understanding of multi-site operations, including food trucks and catering
  • Proven ability to build and maintain client and partner relationships
  • Experience in budget management, P&L oversight, and financial reporting
  • Exceptional communication skills for coordinating high-level escalations and stakeholder engagement
  • Familiarity with food safety regulations and operational compliance
  • Valid driver's license with reliable transportation for travel between locations

Responsibilities

  • Oversee daily operations of multiple food service sites and programs
  • Serve as primary contact for escalated client and partner issues
  • Bridge communication between senior leadership and site management
  • Build strong relationships with clients, vendors, and service providers
  • Lead regular client performance review calls and address concerns
  • Conduct quarterly business reviews to enhance client relations
  • Develop and enforce operational procedures for efficient site management

Benefits

  • Competitive market salary, annual bonus, and stock options
  • Relocation assistance for the right candidate
  • Travel allowance or mileage reimbursement depending on business needs
  • Comprehensive health, dental, and vision insurance
  • 401k plan with company matching
  • Paid maternity and parental leave
  • Flexible spending accounts
  • Company-issued laptop for enhanced productivity
  • Daily subsidized lunch program
  • Dynamic and engaging work environment with growth opportunities
Full Job Description
Requirements

What You Will Be Responsible For:
  • Oversee daily operations across multiple sites, including indoor popup and catering programs and outdoor food truck locations
  • Serve as the primary point of contact for high-level escalations involving the client, restaurant partners, vendors, and on-site teams
  • Act as the bridge between Fooda's senior leadership and site management, ensuring clear communication, alignment, and consistent execution
  • Build and maintain strong relationships with client stakeholders, customers, restaurant partners, vendors, and service providers
  • Coordinate and lead weekly or biweekly client calls, including reviewing performance, addressing concerns, and tracking follow-up items
  • Conduct quarterly business reviews to strengthen client relationships and support short- and long-term customer success
  • Provide overall direction, planning, and operational leadership for all assigned sites
  • Hold weekly meetings with Program Managers and Supervisors to assess account performance, resolve challenges, and establish priorities
  • Assist Program Managers with monthly vendor scheduling and the coordination of restaurant, catering, food truck, and delivery partners
  • Support Program Managers in leading salaried Supervisors and hourly employees across multiple locations and shifts
  • Recruit, coach, and develop managers, supervisors, and hourly employees while establishing clear performance expectations and accountability
  • Develop, implement, and enforce company and site-specific standard operating procedures that support safe, consistent, and efficient operations
  • Coordinate complex logistics involving vendor schedules, deliveries, staffing, site access, staging areas, service windows, and multiple points of service
  • Develop contingency plans and make timely decisions when deliveries, staffing, weather, site access, or operating conditions change
  • Oversee financial and accounting responsibilities, including budgeting, forecasting, inventory, labor management, reporting, invoice accuracy, and P&L performance
  • Ensure timely and accurate entry of financial and operational information into Fooda's internal systems
  • Use Fooda technology and other operational platforms to manage schedules, monitor performance, complete reporting, and communicate across teams
  • Enforce all Fooda, client, government, and agency requirements related to food safety, sanitation, workplace safety, and health
  • Maintain a visible leadership presence throughout the operation and respond to business needs across different locations and shifts
  • Work comfortably in an active, construction-adjacent or industrial campus environment while following all client access and safety requirements
  • Travel regularly between assigned service locations and work both indoors and outdoors in varying weather conditions
  • Maintain a valid driver's license, reliable transportation, and the ability to travel between assigned locations

Benefits

What We'll Hook You Up With:
  • Competitive market salary, annual bonus, and stock options based on experience and eligibility
  • Relocation assistance may be available for the right candidate
  • A travel allowance, stipend, or mileage reimbursement may be available based on territory size, business travel requirements, and company policy
  • Comprehensive health, dental, and vision insurance plans
  • 401k retirement plan with company match
  • Paid maternity and parental leave benefits
  • Flexible spending accounts
  • Company-issued laptop
  • Daily subsidized lunch program (ours!)
  • A fulfilling, challenging adventure of a work experience

Must be authorized to work in the United States on a full-time basis. No recruiters, please.

Final candidates must successfully complete professional reference checks. Employment is contingent upon successful completion of a background check due to the sensitive nature of the client environment, consistent with applicable law.

The salary range for this role is between $80,000 and $130,000 and is dependent on a number of factors, including but not limited to relevant work experience, leadership scope, training, location, and skills.

About Fooda

Fooda is a food delivery service that partners with local restaurants to provide meals to employees at their workplace. The company was founded in 2011 and is headquartered in Chicago, Illinois. Fooda operates in over 20 cities and has partnerships with over 5,000 restaurants. The company's mission is to make it easy for people to enjoy great food at work.
Learn more about Fooda
Size
500 employees
Industry
Founded
2011

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