Summary Statement:
The General, Miss Loretta's is responsible for leading, educating, motivating and energizing the team to provide a world class dining experience. This role will ensure food and drink quality, while maintaining daily presentation of the restaurant.
Primary Job Duties: Includes but is not limited to:
- Administer all aspects of personnel to restaurant team members.
- Interact with customers and guests to receive feedback on their service.
- Provide ongoing education to team members on industry trends and service etiquettes.
- Ensure sanitation procedures and organization of work area adhere to all health code regulations and standards.
- Increase restaurant revenue through marketing strategies, networking and team member engagement.
- Maintain inventory levels for food, supplies and equipment.
- Manage budgeted revenue, cost of sales (COS), labor, supplies and operating cash flow (OCF).
- Audit monthly profit and loss statement and act on all variances.
- Promote responsible alcohol sales and service and ensure compliance with local alcohol service regulations.
- Assist with restaurant opening and closing responsibilities, when needed.
- Escalate critical issues to General Manager or Director of Restaurants.
- Ensure all Resorts World core values and property and department standards are implemented and applied.
- Obtain and maintain position-specific licensing.
- Use personal device/cellular phone for job related operational tasks, job duties, review of company documents, etc.
- Perform other job-related duties as requested.
Qualifications: Includes but is not limited to:
- Working knowledge of general restaurant operations.
- Proficient in restaurant financial management.
- Working knowledge of restaurant management software system(s).
- Ability to effectively communicate in English.
- Polished appearance and demeanor.
- Excellent customer services skills.
- Ability to obtain maintain full knowledge and understanding of company and department rules and regulations, policies and procedures.
- Ability to successfully lead and mentor a team.
- Ability to work varied shifts, including nights, weekends and holidays.
Preferred:- Previous experience working in a large, luxury resort setting.
Minimum Education and Experience:- At least 21 years of age.
- High School Diploma.
- At least five years of experience working in a Lounge or Restaurant in a similar or related environment.
- At least three years of Lounge or Restaurant management experience in a similar or related environment.
Certificates, Licenses, Regulations:- Proof of eligibility to work in the United States
- Ability to obtain the following:
- Non-Gaming Card
- Alcohol Awareness Card
- Food Handling Card
Physical Demands:The physical demands described here are representative of those that must be met by a team member to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Must be tolerant to varying conditions of noise level, temperature, illumination and air quality.
- Prolonged sitting/standing.
- Bending and reaching.
- Transporting, pushing, pulling, lifting and maneuvering items weighing up to 30 lbs.
- Eye/hand coordination.
- Ability to comply with Policies and Procedures, Job Description, daily memorandums, chemical labels (SDS) and other instructions.
