Full Job Description
Job Description
Additional Information: This hotel is owned and operated by an independent franchisee, Bennett Hospitality. The franchisee is a separate company and a separate employer from Marriott International, Inc. The franchisee solely controls all aspects of the hotel's employment policies and practices, including hiring, firing, discipline, staffing, compensation, benefits, and all other terms and conditions of employment. If you accept a position at this hotel, you will be employed by a franchisee and not by Marriott International, Inc.
Lead the pre-opening and launch of a brand-new, five-story, 100-room Residence Inn in the $500 million Patriots Annex development. This hotel, slated for completion in 2026, will feature amenities such as a fitness center, pool, meeting space, and dining/bar area.
As the GM, you'll oversee all hotel functions, ensure compliance with brand standards, and deliver exceptional guest experiences while building a high-performing team in a fresh property context.
Key Responsibilities
Pre-Opening & Launch (Project Coordination)
Collaborate closely with the developer to align timelines, systems, and budgets.
Lead the recruitment, onboarding, and training of all department heads and team members ahead of opening.
Oversee setup of operations systems, from front- and back-of-house procedures to brand-specific SOPs.
Execute a comprehensive opening plan: staff huddles, leadership meetings, safety checks, and walkthroughs.
Operational Leadership
Manage daily operations across all departments: rooms, housekeeping, F&B, engineering, front desk, sales, and marketing.
Create and monitor the annual budget; deliver revenue, profitability, and quality performance targets.
Develop and implement sales strategies; actively participate in key account calls and on-site sales efforts.
Guest Experience & Brand Standards
Ensure outstanding guest satisfaction through visible leadership, proactive service, and operational integrity.
Maintain brand standards in hotel appearance, food & beverage, and guest services.
Conduct daily inspections to ensure cleanliness, safety, and preventative maintenance.
People Management & Culture
Hire and mentor department leaders, fostering professional development and retention.
Hold regular leadership meetings; conduct performance appraisals and implement HR policies and disciplinary procedures as needed.
Promote a culture of safety and reduce workplace incidents through training and oversight.
Financial & Property Oversight
Prepare and review financial reports; forecast performance; course-correct with action plans as needed.
Manage purchasing, payroll, and vendor relations with efficiency and cost control in mind.
Coordinate maintenance efforts to protect the asset and ensure guest comfort and safety.
Community & Stakeholder Engagement
Act as liaison between hotel ownership, corporate leadership, local partners, and community entities.
Represent the hotel in local business and civic events, enhancing brand visibility and partnerships.
Qualifications
Hospitality Leadership: Proven GM experience-ideally in Marriott Residence Inn or extended-stay brands.
Pre-Opening Expertise: Prior experience in launching new or custom-built properties is highly desirable.
Operational Savvy: Strong command of budgeting, forecasting, and financial performance metrics.
Guest-First Mindset: Demonstrated ability to deliver superior service and maintain brand standards.
People Leadership: Skilled in recruiting, mentoring, and managing multiple departments and team dynamics.
Communicative & Strategic: Effective in stakeholder relations, sales planning, and community outreach.
This company is an equal opportunity employer.
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