General ManagerPrimary Responsibilities:The General Manager is expected to:
- Learn, teach and lead; create a culture of learning to support the efforts of other employees to develop and be successful.
- Oversee and manage all operations of the dealership which include sales, financing, service, parts, accounting, and administration to achieve maximum production and company objectives.
- Seek ways to continuously exceed employee, customer, and market expectations through business operations and efficiencies.
- Be a teacher to support the efforts of other employees to be successful.
Reports to: Regional Senior Vice President
Essential Job Functions:- Plan Business Operations
- Plan and develop short and long-term goals and objectives with time projections to review and discuss with Senior Vice President.
- Effectively facilitate and conduct Daily Production Review (DPR) meetings to ensure a collaborative effort with departmental management to maximize the performance of the team, discuss and analyze department performance, review company policies and procedures and achieve dealership objectives, which include but are not limited to CSI and ESI.
- Achieve and maintain the manufacturer's market share responsibility (MSR).
- Develop programs to provide positive trends when the store does not meet 100% MSR.
Oversee the operational viability of all dealership departments to maximize product and profitability while controlling expenses, inventory management, and achieving customer service, market leadership, manufacturer sales efficiencies, and sales benchmarks.
- Obtain and become proficient with your manufacturer (brand) by learning all factory programs, website(s), ordering, and CSI programs to maximize the dealership's success while maintaining factory relationships at the highest standards.
Build and maintain positive working relationships with personnel.Assesses market conditions to maximize dealership position and investment.Oversee the hiring and training of all department managers.Complete and maintain all Larry H. Miller Dealerships' required training.Handle all complaints settle disputes and resolve grievances and conflicts, or otherwise negotiate with employees, customers, and vendors within Larry H. Miller Dealerships' guidelines. Maintain employee, customer, and vendor confidence and protect operations by utilizing discretion when handling sensitive and confidential information.Maintain ability to handle job stress and effective interaction with others in the workplace.
- Develop Employees
- Identify applicants to continue the employee's career path and future management candidates for the group.
- Ensure timely and effective management of dealership personnel to foster a progressive culture, which nurtures learning and the ability to succeed.
- Conform and educate employees on job expectations, all applicable and current company procedures, and policies, and federal, state, and local regulations affecting operations.
- Be the example of a team player through good attitude, professionalism, and employee recognition to maintain positive employee morale.
- Handle and resolve employee issues within Larry H. Miller Dealerships' guidelines.
- Ensure frequent employee evaluations and development is occurring including utilizing the Miller Automotive Operations training programs (GM Institute, Sales Manager Training, F&I School, Controller Academy, HR Conference, and EFMBA).
- Establish working hours, schedules, time off, and vacations.
- Maintain accurate job descriptions and communicate expectations with employees.
- Communicate and enforce dealership policies and procedures.
- Coordinate Departments
- Communicate departmental requirements, development, and access plans and to review and implement change procedures if necessary.
- Ensure effective and accurate communication to the dealership management team of expectations while monitoring compliance, performance, and company policies and procedures.
- Oversee monthly financial statements to ensure completion. Accuracy and timely submission.
- Operate with Integrity
- Demand the highest ethical standards from self and others.
- Maintain composure within the workplace as well as outside the workplace when interacting or representing the Larry H. Miller Dealerships.
- Set an example of a positive attitude and professionalism, including a neat, orderly, and safe work environment.
Physical Demands:- Work performed in a dealership setting due to the necessity to work in person with employees, customers, and vendors.
- Must be able to sit, stand, bend, reach, talk, hear, use hands and fingers and move about facilities.
- Required vision includes close vision, distance vision, peripheral vision, and the ability to adjust focus.
- While performing the duties of the job, the employee is exposed to weather conditions precedent at that time.
- Required to lift up to a minimum of 10lbs.
- Required to operate equipment and move vehicles in a safe manner at all times.
- Regular attendance and timeliness as set forth within the work schedule designated by the department supervisor/manager.
- Regularly required to work various hours and frequently 40+ hours per week.
- Travel required.
Minimum Qualifications:- Education, Experience, and Certification(s)/Training.
- High school diploma or the equivalent.
- Degree in Business Administration, preferred.
- 3+ years of automotive sales supervisory or equivalent experience.
- 5+ years of demonstrated success in an automotive management position(s).
- Maintain valid driver's license and MVR record within company policy requirements.
- Skills.
- Communication- Basic ability to read and write, ability to effectively convey information to others, apply active listening by taking the time to understand the points being made by employees and customers, being aware of others' reactions, and understanding why they react as they do.
- Critical thinking- Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems.
- Information Ordering- The ability to arrange things or actions in a certain order or pattern according to a specific rule or set of rules (e.g., patterns of numbers, letters, words, pictures, mathematical operations).
- Resolving conflicts and negotiating with others- The ability to handle complaints, settle disputes, and resolve grievances and conflicts or otherwise negotiate with others.
- Knowledge.
- Interacting with Computers- Using computers and computer systems. Knowledge of Microsoft Office products is required.
- Knowledge of Larry H. Miller Dealerships' current company management systems desirable.
- Administration and Management- Knowledge of business and management principles involved in strategic planning, resource allocation, human resource modeling, leadership technique, production methods, and coordination of people and resources.
- English Language- Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.
- Customer and Personal Service- Knowledge of principles and processes for providing customer and personal services.
- Sales and Marketing- Knowledge of principles and methods for showing, promoting, and selling products or services.
General Standards:To perform the job successfully, an individual should demonstrate the following competencies:
Adaptability- Ability to adapt to changes in the work environment, manages competing demands, and is able to deal with frequent change, delays, or unexpected events.
Selective Attention- Concentrate on a task over a period of time without being distracted.
Making Decisions and Solving Problems- Analyzing information and evaluating results to choose the best solution and solve problems.
Interpersonal Skills- Maintains confidentiality, remains open to others' ideas, and exhibits willingness to try new things.
Management of Personnel Resources- Motivating, developing, and directing people as they work, identifying the best people for the job.
Leadership- Ethical leadership and followership behaviors that promote Larry H. Miller standards and result in a cohesive and effective team.
Compliance- Understanding of and adherence to all Company standards, state and federal laws and regulations as well as product pricing guidelines of all lenders, agencies, or business partners.
Customer Service- Providing excellent customer service through the defined Larry H. Miller processes which promote efficiencies, fairness, and cost-effectiveness.
Ethics/Integrity- Representing the Larry H. Miller Dealerships by conducting yourself in a professional and courteous manner that demonstrates integrity and avoids actual or perceived conflicts of interest while complying with company standards and business ethics.
Oral Communication- Clearly identifying and professionally expressing issues in positive or negative situations.
Planning/Organizing- Prioritizing and planning work activities and using time effectively.
Quality- Demonstrating accuracy and thoroughness and monitoring your work to ensure quality.
Dependability- Consistent, punctual attendance at work; following instructions; responding to management direction and soliciting feedback to improve performance.
Time Management-The ability to integrate methods of time management to provide a consistent and effective workflow that is cohesive for the department and team.
Safety and Security- Observing safety and security procedures and using equipment and materials properly.
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