TheOpportunityWe are searching for a General Manager to oversee all aspects of branch operations in our new Portland market. This is a blank canvas with no team, no installs, and no local presence yet. The GM will build and lead a team of residential HVAC & electrical professionals, develop strategic business plans, ensure operational efficiency, and uphold high standards of customer service and compliance. You will own the P&L, write the playbook, and lead from the front from day one.
What You'll Do- Oversee daily operations of the Jetson Portland branch including scheduling, installations, service calls, quality control, and safety compliance
- Build and lead a high-performing team of HVAC technicians, electricians, project coordinators, and administrative staff from the ground up
- Be on the ground every day leading from the front, upholding Jetson culture, and ensuring we are attracting and hiring top players who exemplify Jetson values
- Lead, mentor, and develop your field force of technicians and staff to deliver the best customer experience in the business
- Manage vendor and subcontractor relationships, holding partners accountable to quality and performance expectations
- Establish local partnerships with utilities, contractors, and community organizations to drive brand awareness and customer acquisition
- Gather market insights and manage local regulatory, permitting, and compliance matters including Maryland contractor licensing requirements
- Work closely with HQ teams across Sales, Marketing, Supply Chain, Product, Engineering, and Customer Success to improve products, enhance customer experiences, and align on strategic goals
- Use data and KPIs to drive continuous improvement and align with corporate goals
- Provide regular financial and operational reports to the executive team
What You'll Bring- Direct experience leading a field force of technicians, installers, or skilled trades workers in a home services or field service environment
- Entrepreneurial mindset with experience running a business or division with full P&L responsibility
- Proven track record of building and developing high-performing teams from scratch including recruiting, onboarding, coaching, and holding people accountable
- Modern leadership and team management skills with a demonstrated track record of success
- Exceptional problem-solving, decision-making, and communication skills
- Proficiency in business software, CRM systems, and Google Workspace
- Experience with modern tools including AI to automate and improve daily operations
- Follows OSHA Electrical Standard
- Follows the Occupational Safety and Health Administration's (OSHA) Lockout/Tagout (LOTO) standard
- Background in HVAC, electrical, plumbing, or adjacent residential home improvement
- HVACR Master Contractor License is preferred
- Bachelor's degree in Business Administration, Engineering, or a related field preferred but not required
- Valid driver's license and ability to travel within the service area
Job Type:Full-time, Permanent
Pay: $140,000 - $165,000 per annum
Benefits:Health Insurance premium 85% paid by Jetson
Dental Care, Vision Care & Life Insurance premiums fully paid by Jetson
Parental Leave Top Up
Education Support
Equity
401k program
Work Location: In person - Portland, OR
Do you feel like you don't have everything that's listed above but can still do the job? If you have the core skills and experience that we're looking for and are willing to use your talent to learn the rest, we encourage you to apply!
