General Manager - Jefferson Pointe S/C

Gap, Inc.

• $70K — $95K *
New Haven, CT 06536In-Person
Retail & Consumer Goods
Less than 5 years of experience
Today
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Job Overview by Ladders

Qualifications

  • 3-5 years of retail leadership experience
  • Preferred college degree or equivalent experience
  • Proven track record for delivering results
  • Strong communication skills for engaging customers and staff
  • Ability to lift/carry up to 30 lbs and navigate various store areas
  • Flexibility to work nights, weekends, and holidays as needed
  • Demonstrated business acumen and effective time management

Responsibilities

  • Analyze store performance metrics and identify opportunities for improvement
  • Drive profitable sales through effective forecasting and scheduling
  • Manage budget to support daily operations and overall P&L
  • Build and develop a high-performing team through effective hiring and training
  • Account for team performance through ongoing coaching and feedback
  • Facilitate training to enhance team capabilities
  • Lead the execution of Standard Operating Procedures and initiatives
  • Cultivate an inclusive store environment
  • Implement plans to maximize operational efficiency and productivity
  • Perform duties as a Service Leader
  • Act as a brand representative while staying informed about competitors
  • Encourage and promote community engagement
  • Leverage omni-channel strategies to enhance customer experience
  • Ensure compliance with all operational standards

Benefits

  • Team-oriented, inclusive work environment
  • Opportunities for professional growth and development
  • Employee discounts on merchandise
  • Flexible working schedule to accommodate personal needs
  • Engagement in community involvement initiatives
Full Job Description
About the Role
As the General Manager, you are responsible for leading your team to deliver a profitable store business plan. You ensure your store achieves all key metrics and is meeting or exceeding goals. You are the link between the brand vision and how it comes to life in your store. You drive profitable sales growth through all aspects of the store to include, Customer Operations, Merchandising, Product Operations, and talent development. As the General Manager, you will teach and coach behaviors to your store team that delivers a best in class customer experience.What You'll Do

  • Analyzes results, identifies opportunities and makes decisions in collaboration with the leadership team to drive key performance indicators

  • Drive profitable sales through forecasting and scheduling

  • Manages store budget for daily operations in support of the P&L

  • Builds highly productive teams through sourcing, selecting and developing people

  • Accountable for team performance through coaching and feedback.

  • Teaches and trains to build capabilities.

  • Leads the implementation and execution of all Standard Operating Procedures and initiatives

  • Creates an inclusive environment

  • Implements action plans to maximize efficiencies and productivity

  • Performs Service Leader duties

  • Represents the brand and understands the competitors

  • Promotes community involvement

  • Leverages OMNI to deliver a frictionless customer experience

  • Ensures all compliance standards are met

Who You Are

  • 3-5 years of retail experience leading others

  • College degree or equivalent experience preferred

  • Demonstrated ability to deliver results

  • Ability to effectively communicate with customers and employees

  • College degree preferred

  • Ability to maneuver around sales floor, stock room, and office; work around and with chemicals; lift/carry up to 30 lbs.

  • Ability to work a flexible schedule, including travel, to meet the needs of the business including nights, weekends, holidays

  • Ability to travel as required

  • Business Acumen skills

  • Established time management skills

  • Strong planning and prioritization skills

* Ladders Estimates

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