The General Manager II is responsible for ensuring the completion of short to mid-term goals and objectives of the Field Management department. Typically reports to a director; manages the work efforts of managers/supervisors/individual contributors.
Key Responsibilities:- Analyze the operating statement for both the center and individual departments and take appropriate action.
- Prepare/review the GM report and take appropriate action.
- Analyze determinates of profitability and take appropriate actions to adjust.
- Ensure employee payroll processes are accurate and on time.
- Apply appropriate accounting control principles (for A/R, A/P, payroll, etc.).
- Plan/set/achieve sales goals; utilize multiple processes for generating and responding to sales leads; Coach salespeople.
- Ensure effective customer communications.
- Utilize features and benefits of key products & services to drive the value proposition; profile customer marketing base and future customer niches and maintain customer files.
- Support/practice company Human Resource standards and guidelines; conduct performance appraisals derived from ongoing performance feedback and provide appropriate counsel and discipline for employees.
- Develop employees and seek promotional opportunities for employees on a company-wide basis.
- Utilize established Vendor Programs whenever appropriate.
- Adhere to government safety guidelines and assure proper procedures are in place for handling accidents, fire, and emergency situations.
Desired Skills & Qualifications:- BS or BA Degree in Business Administration or Operations preferred
- 5+ Years of experience in the HVAC, Security, Pest Control, or similar customer service focused industries (preferred).
- Ability to utilize basic computer applications (databases, spreadsheets, word processing, and internet).
What Do We Offer You as a Service Experts Employee?Service Experts offers a comprehensive benefits package designed to support employees and their families in managing their health and wellness needs. Following is a summary of the many benefits that could be available to you as a Service Experts valued employee.
- Competitive Pay, including incentive opportunities for many positions
- Paid Time Off and Company Holiday Pay
- Medical /Dental /Vision Insurance programs
- 401(k) Retirement Savings Plan with company matching contributions
- Life Insurance, for you and options you can elect for your family
- Short-term and Long-term disability insurance options, that protects you and your family if you are unable to work
- Supplemental benefit programs such as: Legal advice, pet insurance, health advocacy programs
- World Class Training opportunities through our Experts University
- Career Development opportunities
• Minimum Experience: 8+ years
• Minimum Education: Bachelor's Degree
The job description is not intended to be a complete list of all responsibilities, duties or skills required for the job and is subject to review and change at any time, with or without notice, in accordance with the needs of Service Experts.
